Name: Valencia BMW
Address: 23435 Valencia Blvd, Valencia, CA 91355, USA, US
Telephone: +1 661-200-9111

Valencia BMW is a car dealer, located at 23435 Valencia Blvd, Valencia, CA 91355, USA. They can be contacted via phone at +1 661-200-9111, visit their website www.valenciabmw.com for more detailed information.

Location :

23435 Valencia Blvd, Valencia, CA 91355, USA

Contacts :

Added by Jopie, at 17 April 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 9:00 PM
Sunday 10:00 AM – 8:00 PM

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Lea Adams

05 December 2017

They had what I was looking for to test drive. I made an appointment and the cars were ready and waiting! No pressure to buy! Travis Made sure I found the exact car I wanted! The car was ready when I came to pick it up. Micky gave me my finance options, and executed the transaction quickly!
Izett Barnett

01 December 2017

Madison was fantastic. She went above and beyond to find the 530e I was looking for and she made sure I got as many rebates and discounts that were possible. Also, the finance part was no hassle and quick. This is the second time I have bought a car from this dealership and I will definitely come back.
JL Fitzpatrick

21 November 2017

Robert Perez, Gabby, and the entire crew did a fantastic job servicing our X5 while making it very convenient for us which we really appreciate. While I hope we don"t have to see them too often it's comforting to know how well they treat their customers. Thank you.
Joseph Raponi

14 November 2017

The salesperson who I dealt with was very professional, as was her sales manager. My issue is the condition of the car when it was delivered. The interior was not detailed properly as I was told it was. The floor mats were filthy. So filthy that I shampooed them myself. There was dirt on the carpeting as well. Ryan, the sales manager, offered to reimburse me if I wanted to have the car detailed again,which was a good gesture. In short we love the car but someone at the dealership needs to take a hard look at the manager of their detail department.
Julie Burd

25 September 2017

Very professional! Appreciated the prompt service at the beginning and end of service! I was notified immediately the status of the vehicle and the duration. Would HIGHLY recommend this dealership over the dealership's I've visited in the past. Vanessa along with all the staff were very efficient and most of all helpful!!!!
D'borah Shaw

19 September 2017

I had great experience at BMW Valencia. The service was welcoming and I love my "2017 Honda Accord". I feel I got a great deal. The only thing is my car didn't come with floor mats and they couldn't supply them. Being that it's a BMW dealership. Now I have to go purchase my own floor mats. Otherwise I would have given them a 5-star.
Steve Lundy

01 September 2017

Over three hours for an oil change. I scheduled an appointment on line for 11:40, checked the "waiting" option, and was told when I checked in that it would be two hours because everyone was going to lunch. About 2 hours later I was told the job was done, they were going to wash the car, and it would be ready in 15 minutes. Almost an hour later I asked them to please just find my car an let me go. After repeated calls by the pleasant receptionist my car finally arrived. I got no feedback on what the hold up was, but it appeared to me, and another customer who was as frustrated as I was, that the service dept. was extremely disorganized. I never got an explanation or an apology. I bought my car a year ago, this is my second experience with the Valencia BMW service dept., both times were a total nightmare.
Alex Rodriguez

28 July 2017

My experience at this dealer started of well; however, it did not take long for it to get ruined. My service advisor Vanessa has been great the few times I've gone in, but the parts Manager Polo, really found a way to ruin that experience. Not only did he dodge all my calls and not return a single phone call even after I left messages to his direct line and I even asked a message to be relayed to him but never heard from him. I ended up going to the dealer; instead of him coming to talk to me directly, he had the lovely lady working on my car working as a messenger as well. You can do better Valencia BMW. All your other employees are great with that one exception.
Glenda Flancer

27 June 2017

First, the advisor, Robert was extremely helpful and professional. I've had him before and I have no complaints whatsoever with him.

However, I had a bad experience trying to contact the service department. It took me a few days to finally get someone. I thought of even driving over just to be able to speak to someone. I tried to call many times. First I was put on hold for almost 15 minutes so I hung up and decided to call back. When I called back I got a message saying to leave a voicemail message. I had a very quick question so I decided to call back and not leave a message. I called 2 more times and each time I was told they were busy and to leave a voicemail message so I finally did. I didn't get a call back so I called again the next day. I was told I needed to speak to an advisor so I was transferred and again and I was asked to leave a voicemail message which I did. Again I didn't get a call back. So I called back and I was told I needed to be transferred to an advisor. I finally told the girl that I've been trying for days to speak to someone so she finally made sure an advisor would be able to talk to me.

This is not the first time I've had dismal service with tying to contact service dept. last year I experienced the same thing of not being able to talk to someone and not getting a call back. I finally had to call the general manager and he forwarded the message to the service manager who was one of the ones who never called me back in the first place. I told her I left a voicemail message with the reception area as well as with the service manager. I didn't get a call back. She claimed there were no messages. It's hard to believe that both messages would not have been received. If this is the case, Valencia BMW had and still has a problem with their voicemail message system. Such a big company should know by now if there's a problem. There should be a policy of returning phone calls within 24 hours or even sooner but there doesn't seem to be. When I came in the 2 receptionist were chatting casually but perhaps they should be checking messages when they get a chance.

When I see this kind of service, I have to wonder how well my car would be taken care of if it needed repair.
Sharon Forinash

04 May 2017

WHAT A GREAT DEALERSHIP!!! WILLIE DALGAN WAS THE SALESMAN THAT ASSISTED ME IN THE SUCCESSFUL PURCHASE OF MY VEHICLE. HE WAS VERY PROFESSIONAL, EXTREMELY KNOWLEDGEABLE BASED ON THE MANY YEARS OF EXPERIENCE AND HIS HIGH LEVEL OF EXPERTISE IN THE CAR BUSINESS. WHAT WAS SO SPECIAL ABOUT HIM WAS THAT HE ADDED THE HUMAN ASPECT TO HIS APPROACH. HE WAS NOT PUSHY AT ALL. HE TOOK TIME TO EXPLAIN EVERYTHING TO ME, GAVE ME OPTIONS TO CHOOSE FROM, WAS VERY PATIENT, CARING & KIND. I ALSO HAD THE OPPORTUNITY TO MEET THE SALES MANAGER MIKE MURRAY WHO WAS ALSO JUST AS NICE, CARING AND CONCERNED ABOUT MAKING SURE THEY WERE ABLE TO MEET MY EXPECTATIONS AND HELPED TO FACILITATE A VERY SMOOTH PROCESS. I MUST SAY THEY BOTH WENT THE "EXTRA MILE" IN MAKING EVERYTHING HAPPEN SO QUICKLY AND SMOOTHLY. BOTTOM LINE, I'M A VERY, VERY HAPPY & SATISFIED CUSTOMER. I WILL DEFINITELY BE A REPEAT CUSTOMER & WILL HIGHLY RECOMMEND THIS DEALERSHIP TO ALL OF MY FAMILY & FRIENDS.
Robert Logan

28 April 2017

It was a pleasure to work with Robert Grass. The leasing experience was the easiest and most efficient I have ever had. Robert knew the product extremely well. When the car we wanted with the exact packages we wanted was not available in California, Robert made it very easy to order one with all that we wanted. He did not pressure us to add anything we didn't want. We got an incredibly good price with no haggling. I would go to him every time!
RealtorArlyne

28 April 2017

I have had my new BMW for a year now and each time I have had to take it to the dealership for a class in how to drive it or any issues that have come up, I have been extremely pleased with the service. Each person I have spoken to has been helpful, knowledgeable and easy to talk to. Robert Perez, my service advisor has been especially helpful in walking me through what has needed to be done each time. I am so glad I bought the BMW because I have had no issues that were not resolved quickly and easily by the service staff of the BMW genius. They are always helpful!!!
Emad Bassali

24 April 2017

This is the place to buy or lease your next BMW.. look no more . I called Lilly , she answered my questions , found me the car I wanted & quoted my price all within a very professional & efficient time. I even didn't try to negotiate the price as I had a previous price given to me from a dealer I leased 2 cars before thinking I'll get the best deal as a return customer. Lilly gave me a price I couldn't resist & I had to drive longer but definitely was worth it . No hassle or sales pressure. People are very nice, professional & helpful. Even more she drove the car to my office when it was ready. Please, call Lilly & enjoy Valencia BMW. Thank you for a great experience. That was a truly painless & pleasant one. Definitely, I'll be back.