About
Location :
Added by Jopie, at 07 March 2017
Opening Hours
- Monday 8:30 AM – 9:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
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13 Reviews
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13 December 2017
Savannah and Tyson at the Quicklane were fast and wonderful to work with. They were able to get my daughters Focus in and out and got an inspection report which at least we are aware of anything else needed! Will definitely return! Thank you VF for great service!
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12 December 2017
If there is an option for Zero star I would have given zero star.. So I went it there with huge excitement to check the 2018 mustang and I think it's because of my appearance or idk what it is, they have already have a notion in mind that he's not going to buy a mustang anywhich ways and proofread my mind within 30 seconds. The associate is not even willing to talk to me and gave me details very reluctantly.
There are a zillion details you can explain to a customer when he comes in to buy a GT or any other car. Make him feel that he's getting the best sold muscle car in the world.. In fact, I ended up explaining the associate what is SYNC and how it works. I'd highly recommend the management to employ energetic staff. I didn't have any sales background but I can still explain to the customer in a better way. It' doesn't Matter if I'm getting a car or no but this is not the way you do business. In fact I was asking the associate in return to give different quotes for so and so upgrades.. I was expecting an iPhone X performance and I have received China phone performance. Very disappointed. I will never come back again.response / report this review -
01 December 2017
I have been going to Village Ford for about 15 years now and have always been completely satisfied and impressed with the service and the products. Kim Ferguson has been fantastic as my salesperson and always impresses me with her knowledge of the vehicles and the options available. I would recommend Village Ford to anyone looking for a pleasant and stress free auto purchase or lease experience.
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22 October 2017
Village Ford has done an excellent job providing service for my two vehicles for the past five years. Having the Quick Lane service option open on Saturday, when it is convenient for me to bring my vehicles in for service , has been very beneficial. And, once there, the technicians are very personable and friendly and are very efficient in providing excellent service in as short of time as possible. They are up front about how long it may take to have my car serviced and ask if I am going to wait or leave the car. Having this accurate information on time for servicing is important in order to schedule the rest of my day.
The few times I have had to utilize the regular service department, they also have provided quick scheduling and effective repairs on the first attempt. I have to add that when my wife brings her vehicle in for servicing, she has also remarked at the warm and personal service provided by the people at Village Ford. (This has not been her experience at other dealers in the area over the years.)
Due to these experiences, we will continue to use Village Ford and recommend it when asked.response / report this review -
16 October 2017
Worst car buying experience I've had to date. Our salesman was a true salesman, only thinking about himself and not the client. Our brand new car has already returned to the dealership to correct four different issues that we know about thus far and we weren't treated with priority despite only having the car a week. It needs to go back for one of the same issues we complained about seeing how it wasn't corrected the first time which is inexcusable considering they had the car in the shop for five days. I hope they can fix it on the second try so we never have to visit this dealership again. Poor service and poor communication. Buyer beware!
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04 October 2017
I wanted to update my post based on the fact that someone took the time to call me several times until we were able to speak. Tom was very professional, ha asked what he could do to make it right I informed him I wasn't looking for anything I just felt they needed to know what took place. He listened to what I had to say and I felt comfortable that he was sincere with his concern over how we were treated. He was very nice and still offered us something. How a company handles a concern goes a long way with me so thank you Tom for taking the time to call me and listen.
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03 October 2017
Steve was great to work! Very responsive and flexible. He made sure I knew the process of the lease during every step (I leased my vehicle from out of state). Thanks, Steve, we're loving our new ride!! :)
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19 July 2017
Dan Ryan in the used car lot. Is a great salesmen. He came out to check on us but didn't follow us around and try to pressure us into getting anything. He really worked with us to get the truck we wanted, which was a f150. And we love it and every time we go to the quick lane for village ford they are always very nice there and get stuff done in a timely manner. Best dealership I've been to. Recommend them to everyone who ask where we got our truck from
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24 May 2017
The men & women at Village Ford Quick Lane are the best! I trust them completely with my vehicle and will never take it anywhere else. Tyson and his team and courteous and knowledgeable--and they make every effort to get my service completed as quickly as possible so that I can be on my way. They really CARE about their customers! Keep up the fabulous work.
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19 April 2017
Alie the salesman was very helpful without putting alot of pressure on me and my daughter as we were trying to get a lease car. He gave us a great deal. It was a little complicated as my daughter lives in Chicago but travels back and forth to Michigan. Alie was very helpful in helping us get all the requirements needed so the lease would go through.
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12 April 2017
Dan in used car sales was very helpful and great to work with although his manager was not so much. They offered me an insulting price on my trade in but I was able to sell it on my own and the used F-150 I purchased from them is a very nice truck and I am very happy with my purchase so far! I would recommend Dan to anyone looking for a used car!
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24 March 2017
I don't buy new cars and Village Ford made this an enjoyable and stress free experience. Village Ford was extremely helpful and patient as I decide what car and features supported my family's life style. Dan Torres answered questions promptly and accurately and found a car within a day with all the features we needed. Finally, their team worked with us to find the best financing to make this car afford and maximize the savings.
Thank you Village Fordresponse / report this review -
14 March 2017
Writing this after body shop work and maintenance: the body shop guys are very helpful and explained clearly what would need to be done, what parts are needed, and what drives the costs of repairs. After that work was finished, they sent my car over to Service for tires and oil change. The vehicle was done when promised, it was fixed correctly, the service work was done promptly AND they cleaned my interior better than I EVER have before (it was a mess due to some construction work I'm doing). This place IS MY DEALER and always will be because they know what concerns customers (price and time to finish) and treats them well. I won't ever use another dealer for my beloved Escape and neither should you!
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