About
Location :
Added by Jopie, at 09 February 2012
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
Gallery
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11 Reviews
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27 March 2018
Love this location. I always find stuff in my size and the colors I want. Love working and shopping here ❤️❤️❤️❤️
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15 February 2018
The manager followed my girlfriend around the store. She was definitely profiling.
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10 January 2018
Inconsistent about Returns
I would have to agree with some other reviews. I heard from someone that they were allowed to exchanges bras from over 2 years ago (No receipt) due to warping of the underwire. I had a bra that was only a month old, with the receipt and was given grief for trying to exchange it. It was a bra with adjustable straps the loops started to fray after only 1 wear. The women accused me of improper care when washing the bra. Luckily, I was eventually able to exchange it but the inconsistency in store practices is very frustrating! My other complaint is they NEVER seem to have enough people at the registers. There are always several people willing to assist on the sales floor but you will stand inline for 15 minutes with only 1-2 registers open regardless of the time of day.response / report this review -
16 December 2017
I took my mother shopping and helped set her up with a VS Angel card last week. She tried on one bra, loved it! She asked for 7 more like it in different colors. They had a limited selection on the holiday colors so some of the lace types were added in by the attendant. When we got home (we live out of state) we realized that 4 of the bras were a different style and type when we were told that they were all the same. Five days later, we brought the 4 back to exchange. The store was crowded and we stood in line for almost an hour, only to be told that we couldn’t be helped without having the VS Angel card with us. Since my mother’s account was just created, we had not received the card in the mail yet. The cashier was unable to look up my mothers account and suggested that we look for the manager to help us instead. She moved onto the next customer and we lost our spot in line. That’s when a sales associate named Sara spotted us. “You’re still here?” She commented. We explained our situation and Sara ensured us that she could take care of it. Not only were we able to exchange two of the bras out in the store but she also placed an online order for my mother to get the holiday bras that they didn’t have in stock at this time. All returns were accepted with our receipt and (like usual) when you order instore, you get free shipping to your house. Sara was very knowledgeable and computer savvy. If it wasn’t for her, I wouldn’t come back to this store. I’d just drive to Green Bay.
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08 July 2017
Great collections of women linergie and some good cosmetics
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01 May 2017
I normally would give a good rating to the store as I go there very frequently and usually have good service but I had a really terrible experience with returning two bras I had issues with. The employee accused me of returning a bra from two years ago when I actually purchased it a few months ago--I did not even wear that size 2 years ago and bought both bras together (same size, same style) but she couldn't find one in the computer and made assumptions. She made me feel really awful for something I didn't do and I left very upset, embarrassed, and like I do not want to return there again even though it's one of my favorite stores and I have spent a lot of money there over the years. This specific employee has actually helped me several times in the past but had a terrible attitude from the get go. As a former employee of Victoria's Secret, I would never treat a customer that way--even if I thought they were abusing the return policy. Making assumptions and accusations against loyal customers is not good problem solving or good customer service.
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13 December 2016
Poor customer service.very disappointing!
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11 December 2016
Stopped in yesterday to make an exchange from an online order. All the workers were super helpful and friendly. Alex gave me my fitting room and she was the best! Great service! And honestly, made my day.
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21 November 2016
It was terrible. A supervisor named Kasey had nothing better to do than to follow my black friend around the store. Accusing her of taking a purse she had around her that she bought from another Victoria Secret store. Starring at us from a distance. It was uncomfortable!
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07 May 2016
A return that should have taken 10 minutes ended up being 45 minutes later, 3 calls to the 800# and 2 trips into the store. Truly a bad customer service experience. The sales associate and both managers on duty did not know that if you pay your credit card bill to avoid fees and end up returning the merchandise afterwards that it is possible to get your money back and not just back onto your credit card or in the form of a gift card. A check will be sent in the mail and does not just sit until you make another purchase. I was told that I'm the 1st to have ever asked for this type of return transaction. I agree it doesn't happen that often, but I would think an associate would have seen it in training class if they had paid attention. Otherwise Victoria's Secret should be taking a closer look at the training process. I don't know if this hits the store negatively when it comes to sales metrics, but a customer should get there money regardless if they are hitting their sales quotas. I asked to speak to the 1st manager I delt with before leaving and was told she was done for the day, but the manager on duty was aware of my situation. I told her my annoyance with their lack of knowledge around their own return policy. Needless to say there was no resolution from the store besides a lot of "unfortunately this" and "unfortunately that" and was told to have a nice day.
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16 February 2012
Nice variety. Horendous customer service.
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