Rude. Answers the phone with "what's up i'm busy" -- excuse me I think I'll take my business elsewhere as I have plenty of choices. If you treat a customer like that over the phone you are communicating very clearly you don't want their business and that you really don't care about them as a prospective customer either. Sooner or later this attitude will catch up with you.
The customer service at this store was outstanding!! Very friendly and helpful employee Randy Simmons who helped with my transaction. The process was quick and easy with no hassle. He even recommended a screen protector and case for my phone, as well as installing them for me.
Great service from Daniel Soto when buying a new Samsung to replace one that had been lost. Worked to get a special on a trade, then helped me get my old contacts from the Google Cloud, plus set up the phone to work in two languages, a big help. Highly recommended.
Everyone's attitude stink and they all look absolutely miserable with the job they have. A so called knowledgeable and well mannered Verizon employee who's been working with Verizon for years told me she can't help me conncect to Verizons store wifi and doesn't know anything and walked away in mid sentence while I was trying to get help to pay my bill. They should smile more often.