Name: Value City Furniture
Address: 2321 Sir Barton Way #170, Lexington, KY 40509, USA, US
Telephone: +1 859-519-1620

Value City Furniture is a furniture store, located at 2321 Sir Barton Way #170, Lexington, KY 40509, USA. They can be contacted via phone at +1 859-519-1620, visit their website www.valuecityfurniture.com for more detailed information.

Location :

2321 Sir Barton Way #170, Lexington, KY 40509, USA

Contacts :

Added by Jopie, at 15 November 2016

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 11:00 AM – 7:00 PM

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Melvin Machal

11 April 2018

Excellent selection. Great sales staff. Great delivery. Love this place.
Jessica Potter

21 March 2018

The "No Credit Needed" program is stupid. They say they don't check your credit yet, you can get told no even if you have more than enough income.
Ashley Middleton

19 February 2018

Sean Stocker was great to deal with. He was able to answer any question we had for him. Very nice and professional. We have been looking for months and went back to him because he didn't pressure us at all when we were just looking.
Christina Allan

18 February 2018

Furniture at good prices. Friendly staff not too overbearing. Let customers walk around without being harrassed. Lots of free parking.
Jeff A

16 January 2018

This review is based on customer service. Mark helped us. We looked at three stores today and he was the best in terms of service and professionalism.

He had a good balance of allowing us to look while letting us know he was there.
Madison McClure

29 October 2017

In the past we bought furniture from Value City in Hamburg, but after this past experience we will never be back. We bought a dresser to match our bedroom suite we had purchased there in the past. We never got a phone call to let us know it was ready, and when my husband went to pick it up on his only day off he was made aware that they don’t do pick ups on Sundays. No one would help him, he asked for a dolly and loaded the dresser in his truck by himself. This is the absolute worst customer service we have dealt with. A whole store full of employees standing around with no customers (wonder why) and not a single person could help. There is a reason we just bought our new living room and dining room furniture from Ashley Furnture, and will never step foot in value city again.
Randall Carmichael

28 September 2017

Bought a nice couch at a great price. Salesman was very helpful. Will be buying again in the future.
Nicole Mueller

30 June 2017

Terrible customer service, they were rude and condescending. I bought furniture a few years ago and had great customer service then but the new staff/management are rude, not helpful, and try to rush you into a sale without telling you the facts. They told me I had to pay for assembly of $100 for 2 couches, when there is NO ASSEMBLY, besides screwing in feet into the bottom of the couch. Then they told if I didn't pay for shipping they would not service my furniture in-house if something went wrong. I would have to bring couches back to store if anything happened. I will never shop here again!
Derek Brizendine

15 June 2017

Read the fine print and don't trust the staff. Got overcharged by $100+ in fees that no one told me about. Plus an charged $120 for a mattress that costs $100 then was told they'd reimburse me with a store credit which does me no good considering I had already purchased the furniture I needed. Stay away from this place.
Jasie Curtis

19 April 2017

I purchased a sectional with a warranty 1-2 years ago. Whenever you try to use the warranty for any repair you call the service number and are contacted back by a 3rd party company (in this case out of New York) who stated they only service each area about once per month, so you have very few options. You have a 5 hour window for when they'll come and I was given a 10 minute heads up yet nobody arrived for about an hour. This process wasn't at all what I expected for a warranty claim when purchasing it at the store and is extremely inconvenient. The store says they're not affiliated with their 3rd party repair companies and have no input over their quality control
Alyse Garrard

02 April 2017

I came in ready to buy a sofa and a dining set and none of the sales staff seemed at all interested in helping me. No one greeted me as I came in. I watched two sales people on sit on a sofa and play on their phones. I walked up to them and asked, "Is anyone interested in making a sale?" But by then, i was already disgusted by the service. I do not recommend anyone shop here.
Monique Carter

22 November 2016

I had the pleasure of dealing with Jorge Hernandez tonight as I was shopping for a new bed. He was very patient with me as I was somewhat undecided. He was very knowledgeable in the products and was able to answer all my questions. I would highly recommend asking for him whenever shopping here. I visited a couple other places before stopping here and I wish this was my first stop. They have some good products. Jorge made me shopping experience very pleasant!!