I have been to a number of BMV locations, and this one may be the worst. There were at least 4 people working behind the counter. All were helping a customer, and one person pulled a number before me. I still waited 15 mms for a teller even though my number was only second to be drawn and all I need is a new sticker. Do yourselves a favor and mail your renewals in.
Useless call service. They hang up before your even done asking questions.
What's the point in customer service if they're not even going to answer the phone? Horrendous working system and how they just go with the flow.
Was there today at 9am on a Monday morning. I needed new stickers for my car. I walked in and saw a sign for "express stickers". I was next. In and out in less than 10 mins. Marsha was nice and professional. The ONLY thing i did not understand was the number system. I did not pull a number but I saw people who were filling things out sitting who did pull one. Maybe the number system is for those with a truckload of extra things that require time. As for me, I just needed a sticker.
First time here. 10 min wait on a Saturday morning. Friendly and efficient staff.
The last time experience was good. Totally different from the prior years​. Not crowded. But officers are still not smiling. By the way, overall experience is much better.
There for about an hr. 30 mins before my number was called. Employee was pleasant. Some of the staff is dressed inappropriately. But everyone had a good attitude.
slow service ,workers have bad attitudes,the computers are always down.not sure why they wont close this down or start all over. if you dont have 45 mins on any given day,dont do it.
Great and quick service. Very friendly staff.
Their number system is faulty they pick who they want to pick when they want to they give bad information and the slowest BMV I have ever been to in Cleveland
They are so unorganized!!! You have to take a number, which it doesn't matter being that folks can walk in there and take numbers that had already been pulled.. What since for it make to pull a number.. I sat for30min..while someone else walk in and pick up numbers that sitting on the side Unprofessional
I haven't had the bad experiences others have had here. Employees are maybe a little "direct", but I've found then to be generally courteous and efficient. Yes, occasionally there's a line, but today I was in and out with my car registration in literally 2 minutes.