I thought that Quail Hollow's service was very helpful, and the food was amazing! There was free WiFi included, and the rooms were comfortable I would recommend going here sometime.
I have stayed at Quail Hollow 2 times. Would have stayed there at minimum 2 more times. Quail Hollow canceled a group reservation of OVER 40 people for a major athletic event at Spire Institute. Our group reservations had been secured for 5 months. At this point now alternative hotel arrangements are few and far between - Quail Hollow screwed 50 swimmers and 50 families. In terms of staying there in the past the hotel is old and dingy. it needs a good cleaning. The weekday breakfast bar eggs are like rubber. Last year when we stayed there, multiple rooms had no water for multiple times during the day. Do yourself a favor and stay ANYWHERE ELSE BUT HERE. The hotel staff is clueless. Stay elsewhere
Cant say much. Just dropped someone off for an interview. Looked like a really nice place
I recently attended an outdoor wedding at Quail Hollow and it was better than I thought it would be. The tent was set ul nicely and the food wasn't too bad.
Where do I begin I booked a room for my engagement weekend with my 2 children thinking from the site it was a separate bedroom. It wasn't. It had a pull out couch with a king bed We weren't in the room for 5 minutes and my 6 yr old said ouch and started crying! I looked down and she was bleeding from 3 separate cuts, 2 on her foot and one on her ankle.. I searched the room to find small pieces of broken glass next to the couch, behind the couch, under the window and one on the chair. I immediately went to the front desk and asked for the manager she said she was outside, I filled out an incident report and demanded to speak with the manager.. They sent 1 person to the room with a rag and spray bottle Went back down.. demanded another room and 3 people with vacuum cleaners.. same one person came back, one vacuum. He told me the manager was not there.. Went back down. They lied to me, lowered my rate 50 dollars and said there was nothing else they could do, they were all booked up. They said they called the GM and would wait to hear back nevertheless, I never received a phone call.. same people at the front desk in the morning and told them this is completely unacceptable. No phone call, no compensation. Never again. I've been to a lot of places and dealt with a lot of customers I would never let any person back in a room with 2 children where sporadic broken glass was laying without examining the room myself. Please, do not go there.
My first room I was placed in the room was quite dingy in appearance. I went to turn on the one light by the bed and was unable to, since the part the light bulb plugs into was hanging by the wires off the lamp. I then checked the bedsheets and noticed there appeared to be crumbs all over the bed. I called the front desk and Ben was able to switch my room. My second room, the first thing I did was check the bedsheets. I noticed a stain that was on the mattress cover that was able to be seen through the sheet. So I pulled up the sheet and the mattress cover was ripped apart in various places, there was various yellow stains, and lastly there was a blood stain on the mattress cover. After seeing this I decided I would not be spending the night at this hotel and would be going somewhere else. I would highly recommend seeking somewhere else to stay overnight, since this place is not worth the money you pay to stay there. The only reason I am giving 2 stars is because Ben was very helpful during this whole situation. Currently I am waiting to make sure I receive my full refund back, due mostly for the blood stain on the mattress cover.
Went there for breakfast and we used pool facilities. Breakfast was amazing but the pool area could use some renovations. That lady that cooks the omelettes was so friendly. And I'm not saying that because she is my mother. Everyone was raving about her friendly service attitude. Awesome experience.
I was just at prom there over the weekend and most everything was pretty nice. The place was very c)want and looked very luxurious. The only problem I had was the food. We had about 200 people at the dance. So it took over an hour to get all of the food out. It just seemed like there was a lack of preparation. Many people also ate their dinner without forks because they were cleaned up with the salad plates and no more were brought out. We had to ask for more and they never came.
I was there for a work conference. The lobby and conference rooms are lovely, but a little worn. We had excellent service from the staff. I loved that many of the staff doors blended into the wallsvery secret passage-like! 😉
Not a bad hotel, it's out of the way and very quiet. Great place to have a little get away or event. Nice pool and fitness room. Great restaurant in the hotal.
Rice rooms, staff members were amazing, food was great. Servers were on top of there game absolutely the best. The only problem is the pool and spa. The rules are no one under 16 in whirl pool, and sauna. There were very young children in the whirl pool and in the sauna. This was no fun for adults. This needs to be fixed and monitored so no children under 16 ruin the adults relaxing in the spa. We watched children being dropped off at the pool and parents leaving. Maybe be good that pool rules are given out at the time of arrival. Make the spa as enjoyable for adults or as much as it is for children. We look forward to the resort fixing this so we can spend more money at the resort relaxing. Golfing is next.
The lobby is very nice and kept up. The person at the service desk checked us in very quickly. When we got to our room, it smelled pretty clean. The appearance was good, definitely presentable and kept up. I unpacked and headed for the sauna and the pool, which was located just around the corner form my room (pretty lucky if you ask me!). The pool area was clean, with warm water in a big pool, and a nice hot tub in the back of the pool. Also, very nice. Only complaint there was the amount of gum stuck to the rock wall, just a couple pieces but they shouldn't have been there. Then the sauna was excellent, it's a sauna. Everything you could expect out of it with no complications. We ate at the restaurant up top, CK'S restaurant I believe. Our server was Lisa and it was amazing service. Prompt, kind, gave info about some wine pairing, and was a pleasure to talk to. The food came out great, no complaints about service or quality of food since it was all top notch. The rest of my stay was great. No problems with anything or anybody, and was a good time. I'd definitely stay here again.