Grand station. Clean and well maintained. Have taken a train from there a few times. However, once a train left before its schedule causing me to miss it.
A beautiful train station for sure. If you're taking the commuter rail though, there's no ticket agent here, which I thought was a little strange for a big station. You will have to buy your tickets on the train or online. The bathrooms here are some what clean, but in the afternoon they really aren't. Seems they only check them once a day. There's a coffee shop inside too but the coffee is not that good, but still least it's something if you need something.
Nice and clean but has no one there to help you if you’re a first timer
Very clean for such a large public building. I wish they would make people waiting to board incoming trains back to Boston AWAY from the platform until passengers have unloaded. It's annoying trying to get off the train and navigate your way through herds of people waiting. The bathrooms are always clean and the outside areas are free of ice/snow.
Trip was relaxing and easy. Would definitely take the train again!
The building is beautiful, my cousin and uncle did Every piece of wood restoration in the entire building. Bathrooms are clean and stocked. That is just gorgeous compared to other Union stations across the country
l just want to answer mister or miss N that is the best station on northeast maybe u are one of those big fat people who needs to much room
I understand that this station is a business and in order to keep a business afloat you must set rules and guidelines; but the property manager needs to understand that it is a public building for the city of Worcester. No need to go into what that measley word "public" means, I think we get it. The security guards are patient and from what I've researched underpaid since they basically manage the place themselves. I've had a variety of problems and coincidentally they have helped me with every one. A change in management is needed ASAP, forcing citizens into one station that is poorly managed will cause outrage eventually. Thank you!
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