U-Haul Moving & Storage of Fayetteville at Colliseum

Location :

2346 Gillespie St, Fayetteville, NC 28306, USA
Added by Jopie, at 23 September 2016

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• Calvin Smith

  22 November 2017

  Very dissatisfied, wanted a new plug installed on my pickup. 3 trips there and still didn't work right. Finally told me it was over 30 days and I would have to pay more. Tried to explain with my wife going to chemotherapy I couldn't just drop everything and come back. Didn't care.

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• Nancy Simas

  20 September 2017

  Very unhappy with the service here. Staff is lacking in customer service. Staff doesn't seem knowledgeable & seem unexperienced. Have rented from U-Haul for many years & this is the 1st location we've ever has a bad experienced at. Location was large & clean though.

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• Glenda Lowery

  07 September 2017

  I called and was quoted $18.00. I went there that same day to rent the trailer and I was charged $24.00 not the $18.00 I was previously quoted by phone. I needed the trailer.

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• Jennifer McNair

  25 August 2017

  Convenient location and courteous staff working together to provide the necessary equipment & supplies for your moving and storage needs.

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• Wendy Roomian

  22 June 2017

  Best prices. Wonderful customer service. Excellent return policy. Wish I could give 10 stars

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• Ashem Afubu Egbo

  20 March 2017

  Awesome people..got me going in no time!

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• Greatly Montgomery

  14 March 2017

  I called this u-haul location to make sure there was an employee there who was certified to distribute propane and was told yes they would be there until 7pm. After driving 20 minutes to get to this location i was told noone was there to fill my tank. I was also told that i spoke with a call center which was a lie cause i previously rented from the exact location and i called to reserve the truck i needed and i didnt speak with a call center then. I will not be using this location anymore

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• Francesca Bugler

  24 January 2017

  Admittedly it was a short visit it was a very pleasant one. I was returning a Motorcycle trailer for a customer and i was greeted immediately. Checked in for the return, asked if i could handle backing up a trailer. And in a total of 10 minutes i was gone. Would consider renting from this location in the future.
  

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• Trena Daignault

  13 January 2017

  I chose this UHaul location over another company that cost $100 less for the same size truck because they had hours conducive to my needs. I verified they were open and told them I was on my way. Arrived to pick up truck and no one answered the locked door. Called and was connected to call center who told me to go to another door on side of building and knock. Nothing. Called back and told that 2 employees were there because they can see that they're on the computer terminal however they didn't respond to call centers email or phone calls either. Apparently they closed early for a day before storm that never happened. But I was told yes we are open see you in 30 minutes.
  Next day when I arrived I asked for discount to compensate for my time and gas as I live on the other side of town. Got no where with that.
  Although I once again called ahead to be certain they were open, the truck was not ready when I arrived or even upon completion of rental check in. Window had ice on it so one employee sprayed drivers side (not even half way) then went back inside without a word. After a few minutes I went in and asked her to spray entire window. She reluctantly did then went back inside. I got inside and the defroster was not even turned on. It would have taken another 20 minutes for the window to melt.
  I should have went to the other company where I would have paid less and maybe been provided with better customer service.
  

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• Taylor Thompson

  30 September 2016

  There was a hole in the roof of the storage unit. After a heavy rain we checked our unit and many of our personal items were severely damaged. I asked for a truck to move my belongings into as there was another storm on the way. There were no trucks available and the Assistant Manager would not send an employee to get a truck located at another facility. I then drove across town to Storage Smart on Camden Road who helped out greatly. I will NEVER store my belongings here or recommend it to anyone. Save yourself the trouble and go with Storage Smart on Camden.

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