U-Haul Moving & Storage of Uptown Charlotte

Location :

1224 N Tryon St, Charlotte, NC 28206, USA
Added by Jopie, at 08 November 2016

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• Jon Standard

  22 December 2017

  Had a uhaul 10' reserved for 6:30. We called ahead to see if we could pick it up at 7:00. The lady said this was fine. We get to this store and see the lady notice us and quickly scurry out the door so she can lock it. They close at 7. This information was not shared with us when we called and asked to push the time back. It turned out the lady changed our reservation from 6:30 to 6:45 despite saying 7:00 was fine. We get out and talk to the lady and she plays dumb. She says we can still get the uhaul we just need to go online and do the self service. Turns out this reservation was not setup for this (had to call customer service to find this out.. the lady quickly left after giving us this false information). Customer service says our only option is to find another uhaul available and reserve it for 24/7 self checkout. Luckily we find one, but when we get there and go through the self checkout process (the store was closed so we had to do the self checkout) the person I was with who was driving was DENIED. You have to upload a picture of yourself and of your license and then someone on the internet compares the two and decides if you are the same person in the license. So we were declined for this process and at this point we've spent 3 hours just trying to get a uhaul which we've already reserved two that were available. All of this because of the absolutely disgusting and misleading service provided by the lady who closed this particular store at 7:00 on 12/20/2017. Bad Business.

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• Brantley Pace

  09 December 2017

  Waited 15 minutes to get propane just to be turned down. Get Skip and jump by six other customers in line. All because the manager says his guy didn't show up at 8 a.m. So I have to make my customers suffer. Fire the complete staff of this company even the CEO. I would clean house!!!

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• Matthew M

  19 November 2017

  The van I rented was fine and charged right. The customer service here is awful and low staffed. It’s also in a bad part of town. Try to use another if you can.

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• Phillip Fedelski

  18 September 2017

  Great customer service and Melvin are 2 of the same. I will be back and highly recommend anyone to go there.

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• Gwendolyn Burton

  15 September 2017

  The manager was not forth coming a information concerning the truck. I had to probe. The mileage was incorrect when we inspected the truck. I called back to the store about a charge on my card that was not on my invoice and the manager was quite rude in his responses.

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• Natalie Weaver

  05 September 2017

  I called multiple times and no one answered. I finally had someone answer and they told me they were open until 7. I got there at 6:20 to a note taped on the door saying "be back shortly call xxxxxxx"
  I called and was informed that he wasn't coming back. Beyond annoye at their lack of customer service. I will go out of my way to go to a different uhaul.

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• Kenny Hunter

  01 April 2017

  Don't rely on reservations made months in advance. It's basically first come first serve. Do yourself a favor and go to "The Last Word" a few miles up North Tryon. They're a media and uhaul store and they are still more reliable than this actual uhaul store.

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• Paloma C

  22 March 2017

  If i could give -5 stars I would i've been back-and-forth between two locations all day and I'm really upset because no one could resolve the situation of the truck that wasn't working correctly so I had to keep it for this day and tomorrow I will have to switch it for another one but apparently they don't have another one I would have to look elsewhere this really sucks this affected my business today! Ugh!

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• Lennie Richardson

  22 February 2017

  These people know their business. They're all nice, and always on time with the equipment in great condition. They're my go-to rental place.

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• Prince Woodberry

  10 December 2016

  I have enjoyed using this place to store my belongings. Only downside is that it doesn't have24 hour access.

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• Mark Brown

  15 November 2016

  Great service. Very quick and professional. Dropped truck off, it was inspection and I was finished in 10 minutes. Didn't even have to go inside.

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