Good service & not cheap but worth it
They have good prices for trailering stuff. They seem to lose or struggle to find reservations made on line, and service is a little slow. There always seems to be someone ahead of me arguing with the clerk.
friendly staff, they helped me drop off the car tow dolly I rented as I went and unloaded my truck and allowed me to leave my car there so I would have a ride when I dropped off the truck.
It's frickin U-haul. They're all kind of alike. Beware $19.99 easily becomes $50 with all their little hidden costs.
I will never get any service done from this place, they installed my trailer hitch wrong ,it took 5 hours to install it on a Dodge caravan van most popular van in America wires were installed wrong. luckily we didn't get into an accident. My muffler is hanging and hitting the hitch because they broke the bolt on it. Now I will have to waste more time to get it uninstall and take it to a professional. Can you believe they do this for a living. oh there warranty says you can take it to any uhaul for service that's also a lie because i keep getting sent back to the east capital location. By the way zero star's i had to put one star otherwise it doesn't let you post the review
When parts for my hitch install took a turn for the worst, the installer, Durrell, took matters in his own hands and worked to find the parts and finish the job. Durrell kept me updated and was very professional. Thank you for going above and beyond!!
Very helpful and nice. Let me wait there with my car when I had a flat. Helped me pick out boxes and load them into my car.
Update: last time I was here I needed book boxes. I had a fairly detailed conversation about how difficult it was too find them and that I had a long drive just to get them. I'm an older female and can't move larger boxes. So I *thought* I purchased book boxes. They were put into my car. IMAGINE MY SURPRISE WHEN I ARRIVED AT MY DESTINATION AND FOUND THE !SMALL! BOXES. I was dumbfounded and had to hire someone to move my boxes. I was 3 hours away and there were no local boxes. Long story short: order your boxes delivered directly from uhaul.
U-Haul here had great service, night drop off, and reasonable rates. Was able to move across town in one day thanks to their help.
Staff was helpful and I felt my posessions were secure.
Very helpful and nice. Let me wait there with my car when I had a flat. Helped me pick out boxes and load them into my car.
I was grossly overcharged for mileage after being told I had a full tank and had to return a full tank, well before I left I checked the fuel and it was not full. They attempted to charge me 42.00 instead of 29.00 and I had to bring this to their attention. Also, when I checked my credit card, I was billed at 242.00 instead of the 4 hor rate of 19.99. I demanded an adjustment and pproff that they adjusted it. I am glad I ran it as credit and will follow up with my bank because I have a pending charge of 210.00 more than I should. BTW no apologiy was offered.
Reserved online, showed up to get the truck and surprise surprise, they had it ready!! I returned with the same amount of gas they told me to (they were very clear about that). I didn't damage the car and they didn't report any mysterious damage. Drop off was a breeze, even though they were closed they said to park in the marked line behind the other trucks and put the keys in the front slot box.
My only complaint is that parking is confusing if you do not get dropped off and have to leave your car there while you use your truck. You have to park behind some warehouse that doesn't even seem like it's U Hauls property. (It's behind a large antenna). The area is not a nice area and to pick up my car at 9pm when it's dark out in some sketch parking lot sounds like a recipe for a car jacking. I didn't have any issues but they seriously need to fix that.
Otherwise I had a positive experience.