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Added by Jopie, at 14 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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24 November 2017
I never bother with reviews but I'm so angry right now that I had to do this one. I just called my friend Barb and she told me how sick she was and what TriPoint had said to her and I was shocked. I called the emergency room myself and told them I was on Medicaid and that I needed to come in and I was told the same thing as Barb was. The woman was beyond rude. I work in a law office and I know that there is a law that says hospitals cannot refuse to treat because of discrimination or insurance or inability to pay and they are not allowed to Patient dump. Will this is exactly what this hospital was doing. How can they call themselves a hospital when they refuse a 61 year old woman on Medicaid medical help that she obviously needs? Judging by the rudeness and the absolute lack of compassion of this woman that answered the phone I would be afraid to go there and it's obvious that barb is not going to get good care. Based on the little research that I did today something should be done about this Hospital. And 8 to 12 hour waiting time is not acceptable and then to tell the patient that the doctor would refuse to treat them is also unacceptable. I am going to try to get my friend Barb Zimmerman some medical help this weekend and I will be looking into this first thing Monday morning.
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23 November 2017
I posted something about 2 years ago and unfortunately nothing has changed. I have been sick and in pain for hours and I finally decided I couldn't take it anymore and I called the emergency room to tell them that I was coming in I explained to her my condition and that I was coming in alone and very afraid. This time the awful woman that answered the phone said to me let me guess your Medicaid right and I said yes and then she started laughing and I don't know if it was a nurse or another receptionist but she said to this other person here's another one I thought we had our quota of these people today. And then she told me I'm not supposed to say this but she said we only take paying patients and she said because I was Medicaid and I had a disability not even to bother coming in. She told me that my wait time would be at least 8 to 12 hours and then she said most likely the doctor would not treat me so if I were you I wouldn't even bother coming in. I was shocked and horrified that any mergency room could speak to a patient like that and tell someone who is upset and sick and crying that we do not want to treat you because you are Medicaid. I didn't know what to say to this horrible woman. After telling me that they were going to refuse treatment I realized that there was no point in going in and unfortunately because it was Thanksgiving I had no one that could drive me to a better Hospital so now I'm sitting here scared to death sick and in pain and I have no options. Somebody explain to me how this horrible hospital is still in business and how they can justify even calling themselves Hospital. This is disgraceful and I would love to try to find a way to complain but I have a feeling that no one will pay any attention to my complaint just like they didn't pay any attention to my plea for medical care.
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15 November 2017
Unfortunately, between jobs and without insurance I was admitted to the hospital for observation. The results of a test that was completed while I was in the hospital warranted further testing. When I had my insurance information called to schedule the ordered test. The scheduler informed me that I can still schedule the test and that they would verify and pre-authorize my insurance for the testing. Once it was verified, and pre-certed I received a phone call at work from the financial counselor named Debbie who informed me that because of the balance of my hospital admission I needed to pay $1000.00 before I could get the testing completed. Unfortunately, I didn't have the $1000.00 so I wasn't allowed to keep the appointment. I then contacted another hospital who didn't discriminate and allowed me to have the test completed. The test that I needed was truly medically necessary. Hopefully, this type of practice will discontinue so that nobody will have to go through this, especially if they have a serious condition. Never again will I deal with this hospital.
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10 October 2017
i had joint replacement surgery on my hip there, 6/27/17.
they treated me like a saint.
absolutely no complaints.
it is also a really nice, impressive building.response / report this review -
01 October 2017
The communication from employees is really bad! I checked in at Tri Point this evening at 6:21 PM, they immediately took my blood pressure and temp so they could bill my insurance, but then nothing. I waited for 2 hours with zero communication from anyone, so I figured I better go make sure my info did not get miss placed or something. I asked the receptionist what was going on and she said I was next to be taken in. After I watched several people go in ahead of me over the next few hours, I asked again and tried to explain that the wait is not really my issue, it is that there was no communication at all. Worse than that, after talking to several people that worked for the hospital, including the receptionist (who thought her cell phone/Facebook was more important than talking to me), the two assistant males that only seemed to hang around the counter doing nothing that I could tell. I talked to two nurses as they grabbed the files of patients that checked in long after me. (by hours, not minutes) I even asked the security guard what he thought and he explained that he gets paid by the hour to listen to complaints and that nothing mattered to him because he gets paid either way.
So any way 5 hours later (stupid me) I left out of frustration and still sick. As I was leaving, all I asked was for someway of communicating this information in a none public way but was offered a phone number that is out of service. JOKES on Me! I am sure the staff is having a laugh at my expense.
WORDS OF CAUTION do not to go to Lake Heath, they really don't care at all!response / report this review -
29 September 2017
I have always had great care and very nice people have helped me
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21 August 2017
I went to the ER and they took me in right away. The doctor was very thorough with all the test he had ordered. I did wait about two hours for cat scan results but that is anywhere you go.
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25 May 2017
My son waited for hours, was in an accident where his driver's side door was crushed and air bags deployed. Had a concussion and cuts on head, neck and arm on left side.ER treated him like a criminal. Always a bad experience here since it opened. Terrible, rude, no compassion
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24 May 2017
Anytime I go to Tri Point for out patients tests, etc I find the staff to do an amazing job. I never have to wait a long time to get waited on. It's been a long time since I've had to use the emergency room but, my experience there wasn't so great. I don't understand when you walk into the front of Tri Point Hospital it smells like a not so very clean nursing home.
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24 April 2017
Not enough people come to the internet to provide positive reviews for care received at Lake Hospital Systems. I am using my social media presence to discuss the amazing job that TriPoint did taking care of my daughter this morning.
We had a skilled team of professionals that went above and beyond to provide the best quality of care for my daughter. The medical staff quickly assessed her condition, made a thoughtful diagnosis, provided the appropriate treatment, and made the necessary referrals for higher levels of care as indicated by her condition. Every member of the team took time to explain their level of involvement and answered any questions that we had. If they didn't know an answer to our question, they found someone who did. My daughter left the Emergency Department better than she was when she arrived.
I have had similar experiences in the past at TriPoint and shared a few concerns about how care should be expedited in emergent situations. It is obvious that they have incorporated those requested changes into their policies and procedures in the Emergency Department. I fully trust TriPoint to care for my loved ones, and you should too!response / report this review -
21 April 2017
I was there for an outpatient procedure, arrived early, they took me right in and all staff members were professional, courteous and attentive. The nursing staff was all that and more, very tuned in to caring about their patients. The nursing team worked with Dr. Santa Cruz like a finely tuned machine. Thank you!
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21 December 2016
My father had a fall and needed surgery. They took wonderful care of him. The surgeon was very personable and caring. The staff was attentive and took great care of him. I would use TriPoint again.
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