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Added by Jopie, at 02 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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26 November 2017
ICU staff was absolutely amazing, and treated my family and the patient great. However very disappointed with the Residents. Not all were bad but a couple of the males had no bedside manner and weren’t competent enough to know basic skills that should be done when touching the patient. As far as I’m concerned they should NOT be in rooms without their senior or DR. In the room with them. Patient should have more of a say if they want the resident participating in their care in my opinion.
Update: I lost my grandma today because the icu thought she would be doing fine. after being re-admitted 4 times she has finally been finished off by them. Although I know the staff in the icu did everything for her during her stay, this “learning hospital” sure did run all their experiments on her. I don’t blame anyone but the goal as a hospital should be to limit re-admissions, however when you send them off as fast as you can before they’re ready you set yourself up for that. Not that anyone cares but my grandma should be with me right now and she’s not she was re-admitted.response / report this review -
23 November 2017
I had my daughter here. I has major surgery here & I was treated fantastic. It's a hospital. Loud patients and the hustle & bustle is what a hospital is. We are there to be helped - yeah food might not be what it is outside but it is a hospital. Everyone does their best & patients come first. Thank you for taking care of me and allowing me to repay the kindness.
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21 November 2017
Such beautiful people and spirits in the OuOpatient surgery section. All so sweet caring attentive professional and on point. Dr. Wiener and Collaknee (I know I'm butchering his name sorry) were so good to me. The staff was great. I loved them all. Even ones who were working with with other patients all smiled said hello. They kept me comfortable since I walked in. In the operating room they did the same. Anesthetics group so sweet. Amazing women kept reassuring they weren't leaving my side. Walked me through everything. It was my first surgery. Id prefer anyone. Great people staff great care great everything.
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13 October 2017
I had surgery yesterday Doctor Rooney did an amazing job. Him and his staff of nurses made me feel so comfortable and I was treated so well. Best experience I ever had. So blessed to have these talented caring doctors nurses and pre testing staff help me.
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12 October 2017
Summa is horrendous. bless the people who come to work here each day knowing what an abomination it is. No residents, losing trauma certification soon. It is a disaster. Unless you are dead and don’t have a choice, don’t come here
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15 September 2017
I was sent to the ER by my doctor. Spent 6 hours in ER and the only kind words and genuine care we got were from the U/S technician. You could hear the staff in nursing station clearly laughing, talking about patients and swearing. Overall very unprofessional. The nursing supervisor was excellent but other than that I was extremely disappointed. The Physician Assistant, I'm sorry to say, might as well have been a resident for her bedside manner. I was never asked if I needed something for pain or nausea, and only received care when I specifically asked for it. Discharge instructions were nonexistent besides the generic print out. What the he'll happened to health care?
Addendum: went to Same day surgery and was blown away by the kindness, compassion and overall excellent care. Can't believe this is the same place where we were just treated so poorly. Therefore, the above review and one star originally given are only relevant to the ER.response / report this review -
01 August 2017
My boyfriend and I waited in the EMERGENCY waiting room almost 2 and a half hours, he has an abscess tooth and he was screaming in pain. The bathroom was trashed, there was toilet paper and used feminine products on the ground. When we got pulled back finally we waited another hour to be seen by the Doctor. The blanket provided for us was stained. We had Dr. Biersbach, he went to give my boyfriend a dental block and when he went to inject him in his mouth he stabbed him in the lip. When he exited the room he left all the equipment lying on the counter with open containers. Not impressed with the service of this hospital and I would NOT recommend to my family and friends and definitely not even a stranger. TERRIBLE. Lousy service from your sign in staff, lousy service from your nurses, & lousy service from your Doctor. We got more help from ONE lovely woman, than we did your doctor. AND SHE WAS ONLY REGISTRATION. Find more people who are actually passionate about what they do rather than someone that is just there for the paycheck. Your nurses were even pushing each other back and forth on your hallways! Says so much about how serious they are about their job.
08/01/2017response / report this review -
01 July 2017
My husband spent 2 weeks in the Heart & Lung unit wow what an amazing group of people who work there. The nursing staff in that unit were the best. They not only saved my husbands live but they were there for me too. No matter what the question was or the request was they were there to help us thru this. There were others in the hospital that were also so kind to me while I waited for him to get out of surgery. No one person who walked by and didn't offer to help me find out what was going on or just give me a hug. I will never be able to thank all of them enough for all the kindness. All of them are my hero's ! There are so many people to thank who were so professional, patient and kind to us during this time when we were so scared. Dr Baranek is the best thank you. Mike & Theresa in PT, all the people who gave him his breathing treatments you are awesome. I could go on and on just know the employees at this hospital each and everyone of you no matter what department you are in made things easier for me and Summa is lucky to have such awesome people working for them. My husband has been home for a week now and is doing amazing. Thank you all so very much you are the best.
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29 May 2017
I got a plate a potatoes grotten I guess is what they call it. And It tasted so darn bland. And they said they have melted cheese on them, and it tasted really really bland. You workers need to do a better job making your food. I mean good grief. No wonder why you only have only hospital staff members eating them. And your attitude with your food service sucked like the rest of the hospital staff nurses. I mean the nurses have the worst bed side manners. And not only do they have worst bed side manners but, they absolute have no excellent people skill. I mean people who work at low paying jobs such as McDonald's can provide excellent customer service than you nurses. And please hospital authority, we are all begging you to replace those nurses with the new ones. Please! And this is one reason why no body has anywhere else to go for hospital except for going to you guys for support. I mean we are all in need help and this kind of service is what we get! And stop being on your phone's and do your job instead of being on your phone and chit chatting with your "nurse friends". And if you nurses are going to play around them don't even come to work. "Hanging around with your friends" is for outside activities to do. And you have absolute no sympathy towards your patients and their families. So it's time to straighten up and do your job correctly so that all you nurses don't lose your patients and their family or their friends.
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23 May 2017
I want to start this review by saying this does not reflect my wife's doctor, Dr. Kevin Spear, in any way. He has been fantastic and only just transferred to Summa this year.
The issues start at day one. My wife has had over 50 surgeries and has special conditions and was treated by the residents and nurses as though she was your average person. They couldn't understand that a small woman could have resistances to certain pain meds and have a much different pain threshold than the average person who has only had a couple surgeries.
1.) Surgery is cancelled by the doctor himself, a day beforehand as a simple scoping procedure cannot be done in this case. Hospital calls my wife the next morning, frantically demanding to know why she isn't there for surgery. They got rude with her, then hung up on her and we didn't hear another word.
2.) The day of her actual first surgery, all the consent forms reflect the non-invasive, scope procedure and none of the employees have any clue what is actually happening.
- Her second surgery had consent forms relevant to the first surgery.
- Staff assumed each surgery was outpatient and didn't understand why she was staying at the hospital.
3.) Nursing care is more miss than hit and the resident doctors are not great. Lack of quality care undoes part of what the surgeon did, leaving my wife in pain and not healing for roughly 10 more days in the hospital and about 10 days at home and requiring another surgery.
- Pain meds were never, ever given on time. Nearly always 40+ minutes late, when my wife's stay was about pain management.
- None of the nurses knew how to work a pain pump.
- When my wife was experiencing 10/10 levels of pain, the attending nurse told the nurse who knew how to set up the pain pump to "finish her lunch, she's not in a hurry" right in front of my wife who was crying out in pain.
- The nurses were not familiar with the abdominal pump that had to be installed following my wife's issues with care.
- The pump was left in the closed position by the people who installed it, causing intense pain after a couple hours of pressure buildup.
4.) The pain management doctors are not actually pain management doctors. A nurse told us that the hospital had laid off the pain doctors. Our pain doctor was Dr. Tipton, who is actually an anesthesiologist.
- Dr. Tipton has no bedside manner and doesn't listen well
- Doctors that came in his place always came when something was happening (like a bed change) where my wife was in extreme pain and couldn't speak.
- Two days after the second surgery, Dr. Tipton called for a psychologist to evaluate my wife as he suspected the pain was "in her head" - again ignoring the sheer number of surgeries my wife has had, her pain threshold, and resistance to certain meds. Not to mention physical differences that make this surgery more delicate for her as well as the fact it was the second surgery, for the same thing, after sustaining damage from the first stay's care.
- Also after the second surgery, Dr. Tipton did not prescribe the meds that worked to curb pain after the first surgery. He seemed to be experimenting at this point, even though we told everyone we could for days that the pain meds he was giving were not working.
- It took my wife's doctor intervening to change the meds to what worked. He instructed his resident to change it, who did, but another doctor got in the system at the same time and removed the new order. This left my wife with zero pain meds available for a couple hours. We worked with a nurse to figure out what had happened, and explained which med was the correct one. She came back a while later with the wrong med and was shocked that we were upset. Then we had to wait several hours for this to be corrected. Dr. Tipton appeared not to like his order being changed and showed up with a posse of 3 other doctors the next day to question my wife about the changes.
There's more, but it seems I've reached my character limit. Please avoid this hospital like the plague.response / report this review -
09 May 2017
The wait here is horrible, they will have you sitting for hours. And then want to get a attitude when you ask how long it will be. They let me in when I told them I will be coming later, then they let me in after 3 hrs. They billed me for emergency services after 3 hour wait. It was 1 minute treatment and charged me around $1500.
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11 February 2017
My fiance's first visit there went well but last night makes me wonder if there is anyone competent working there. The nurses in the ER turned off the nurse call alarm twice and didn't even come into the room after giving my fiancee medicine to lower her blood pressure instead of pain medication for her nerve pain in her shoulder . She just had vertebrae surgery 2 weeks ago. Then the doctor comes in and talks to us and me and my fiancee disagreed on what she said so we asked to talk to the doctor to clarify. The nurse said she would have her come back. Then a nurse came in and we signed discharge papers and waited for the doctor and a few minutes later a security guard came in very rudely and said he was told we refused to leave. Needless to say I was curious but left without a scene and unanswered questions. Worst ER visit ever. I hope the right person sees this and fixes the practices there. It's enough that the staff is rude and inattentive but they are giving wrong medications. Your hospital is an accident waiting to happen
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09 January 2017
The worst hospital I've ever been in! The nurses are neglectful and lack communication skills. They left used cotton balls covered in blood and used gloves on the counter. They are rude and more entertained by their phones rather then patients machines needing attention. The meat provided is disgusting, it's either over cooked or too dry. The public bathrooms are filthy and the sheets on the bed are not cleaned regularly. There was blood on the pillow case and blanket neither of which was replaced with clean ones. The rooms are small leaving little room for visitors and employees to move around. There is only a small hand full of nurses that know how to do their jobs. The janitors are nicer and more attentive then most of these nurses and helpers. If you want good care go else where!!
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