Name: Betten Imports
Address: 5901 28th St SE, Grand Rapids, MI 49546, USA, US
Telephone: +1 616-301-2100

Betten Imports is a car dealer, located at 5901 28th St SE, Grand Rapids, MI 49546, USA. They can be contacted via phone at +1 616-301-2100, visit their website www.bettenimports.com for more detailed information.

Location :

5901 28th St SE, Grand Rapids, MI 49546, USA

Contacts :

Added by Jopie, at 08 November 2016

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 10:00 AM – 4:00 PM
Sunday Closed

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Kim Wright Maurice

21 November 2017

The service that I received was awesome! Matt did an excellent job of diagnosing the problem w my Passat. I thought the service was great, pricing was fair, and they were all very friendly and helpful. I had been to 2 previous places who did not give me their time and gave the wrong answers. Betten was great!
Mike Clau

10 November 2017

Betten Imports is the worse dealership from a sales and service standpoint I have ever experienced. I have purchased 3 cars from them and my recent experience has been horrible. The last two cars purchased were $100,000+ Mercedes S550 so I would think the various problems I have experienced with the brand new car would be addressed. I have taken the problems with the vehicle to every service associated at Betten Imports, which all know me by name including the other brand service people. I have been there so much. The Service Manager, who told me if a car is ever there twice for the same problem, he personally takes over the problem, which he never did. My brand new Mercedes S550 was in for repairs more than I was driving the vehicle the first year. At one point around 10,000 miles, they offered me a new car if I would pay an additional $15,000. I advised them I just purchased this car for something around $110,000.00 and expected it to work. The salesman who sold me the car completely washed his hands. The Sales Manager acted like he would help, however, I had to call him over and over again with no results. The only person I did not address was the owner, until today. I believe culture and the way a company is run starts at the top and it is clear Betten Imports struggles. As much as they struggle, they will charge you the highest prices to service your vehicle. I could detail all the problems I have had, but, this post would be way too long. I suggest you check around and ask others about Betten Imports. I have many friends driving Mercedes, and I just had one of my friends purchase a S550, and he has struggled along with many others who have experienced the same horrible service. BEWARE!!!
Don Goodenough

21 October 2017

Kevin did a great job making sure I got the exact vehicle that would suit my needs. I do a lot of driving with in home health care, and needed something that was comfortable and reliable in any conditions. Great personality and followed up to make sure I was happy after the purchase and answered any questioned I had. I would highly recommend that you stop and see him when shopping for a new vehicle. Thanks Kevin.
Sarah Nelson

26 September 2017

I had the great pleasure of working with Tony to find my dream car. Tony was extremely knowledgeable about the vehicle and was very accommodating of my family's busy schedule. He helped us stay within our budget and made the buying process seamless. It is rare to work with someone in this field as kind, compassionate and honest as Tony.
Jack Befus

25 August 2017

I bought a car here recently, and had the great pleasure of working with Aaron. I was really happy with the overall experience, Aaron did a really great job, but would like to recommend that the management check into a few opportunities for improvement. First, the warranty information was not accurately reflected in the signature documents. I was told this would be corrected. Second, I noted that the company they use for extended warranty insurance does not enjoy an overall favorable rating with the Better Business Bureau. This is being looked into by the dealership. Overall, very pleased with the dealership experience.
Aaron Dake

14 July 2017

The service department is the best I've experienced anywhere. Their knowledge and attention to detail seem to be second to none, and their rates are very reasonable. While I have an older vehicle, they still treat it like it was new. I may pay a little more to go with them, but they go the extra mile everytime, and the piece of mind I get with knowing it was done right keep me coming back. Customer for life!
Amy Vander Slik

06 July 2017

I've just recently purchased my fifth car from the people at Betten and I had a great experience. It was the first time I'd worked with Jared and it was probably the best experience I've had. Jared was enthusiastic, knowledgeable and most importantly he listened to what I needed and wanted in a new vehicle and worked with me to make that happen. I hope to deal with Jared for all my future cars going forward, he did a great job!
Patti Smeelink-Keim

14 May 2017

A Mercedes is really not that much more expensive than a KIA. I currently have a Honda CRV and was looking for another smaller SUV. I purchased a Mercedes GLA 250 from Betten Imports. The salesman, Jimmy has been working there for 20 years. He was very knowledgeable. They have very good warranties with their vechicles and they only need oil changes every 10,000 miles.
T. Miller II

18 April 2017

Shenanigans.

First trip we walked in and were ignored. I mean stood there for 15 minutes and were seen but completely ignored. Wife wanted to test drive the Tiguan, so we went back a few more times.
In the end our sales rep sealed it by saying one thing in the parking lot but another in the office. Outside: "If you put a deposit on it we can hold it for you a day or two, then if you decide you don't want it, no problem, we refund the deposit." He referenced "Caesar's Thumb" in a joking manner. Inside, when I offered said deposit so we could think about it for one night: "Just a minute, let me go get my manager" Manager was only interested in making the deal right then. It was the day before the end of the month, so my guess is they really wanted to sell a car. At that point the sales guy gave a five minute speech about how we should also buy the leather protection package, and he has it on his own vehicle, and if they can't get the stain out they'll replace your interior and on, and on. We politely excused ourselves and never went back.
I did give a second star as thanks for teaching us how to shop best for cars by the tremendous example of how not to sell. If you want pushy sales people (when you can get their attention) that don't listen, give you their resume twice (forgetting they've already mentioned their years of experience at a different brand), give this place a try.
Elissa Hudiara

01 April 2017

I had a truly outstanding experience at this dealership. I bought a 2015 Volkswagen Jetta for a steal of a deal, and the dealership interest rate was only 1.9%. They beat even Lake Michigan Credit Union for financing. That was a nice surprise. The salesman, Jimmy, was really knowledgeable and helpful. Not pushy at all. I think I'll be buying all of my future cars from here. They are phenomenal.
Lauren Richards

04 January 2017

I was incredibly impressed by the customer service at Betten Imports. I worked directly with Diego who worked to find me a Volkswagen Jetta that met not only my budget but all the amenities I was looking for in a vehicle. I also met with Shay who was super helpful with financing. Purchasing a car at Betten Imports was a truly wonderful and seamless process.
Kati Schwartz

15 November 2016

I worked with Diego Lopez back in 2013 in leasing a MB C300, then I purchased a Volvo and now a MB C450AMG. I live in GA and cannot tell you how wonderful his service is. I will fly into MI to work with him. He has a great charisma and a wonderful understanding of what the customer wants and needs. I would HIGHLY suggest going to see him if you're interested in changing up your car situation. He is quick to answer any and all questions and VERY informative. Not to mention he is a lot of fun. 10/10!