About
Location :
Added by Jopie, at 22 June 2016
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 10:00 AM – 4:00 PM
- Sunday Closed
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13 Reviews
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28 December 2017
I’ve worked for Thomson MacConnell for 16 years plus and I’m a short timer compared to most. In that time I’ve learned the most important part of service is taking care of the customer the way you would like to be taken care of yourself.
The MacConnell brothers have always supported doing what’s right for the customer, and maybe not always what’s right for the dealership. Chris, Dan, and Tim which I consider my mentors, bosses, and close friends, have always said to me “just take care of our customers, they’re family”. That’s a different outlook than most dealerships. Our customers are not just a number, they are people with lives and dreams, who appreciate fine automobiles, and we get to know by name and desires.This is truly a family owned dealership where you will be remembered each time you enter.
No one’s a stranger at this dealership.The owners actually think about their employees when making company decisions. When my son was 3, he had a medical issue. The MacConnells decided to have our company insurance re-written to cover his medical needs. That’s the kind of people they are.
I”ve seen many faces returning to buy or lease again and again, this is a testament to the MacConnell’s commitment to taking care of people, a practice that is unseen in today’s world of business. I’m proud to say I work for “a customer comes first” dealership.
I’ve told quite of few of my customers that I lost my dad this year. He’s had, and still does have, a business that I’ve been involved with most my life that’s taking more and more of my time. I’ve decided to move on to take care of my dad’s business full-time and watch over my mom in the years to come. I’ll miss working for the MacConnells, whom are great caring people. Also Donna Griffin whom is both as beautiful inside as she is outside .
By far the best job I’ve ever had. -Russell Perkinsresponse / report this review -
21 December 2017
Don't Waste Your Money, John Matarese, i was waiting in the lobby after getting service done, I wanted to know what was taking so long!! As I was waiting I overheard TONYA HENSLEY General Sales Manager, arguing with some employee in the servicer lane she was so loud about how she ONLY care about selling cars to customers to another employee. I heard it CLEAR! She doesn't care about service after the sale or anything else's . She doesn't care about how long it takes for my service to be done or how long I wait. All this dealership care about is selling you a car and that's it. The poor employee was talking to Tonya said "You are making it really hard to do my job I can't get customers in and out in a timely manner" She said I don't care , That's a $90,000 truck and if it needs to sit their for another 4 hours it will! She seem evil and only care about her SELF and her commission, I wish I would of had my cell phone on me I would of posted this video to Youtube and sent it to Don't Waste Your Money, John Matarese! Now we all know how dealerships feel!! Next time i will go to jiffy lube!!!!!
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20 December 2017
Greg Schwalbach was very helpful. The car was clean and inside and very convenient for viewing.
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15 December 2017
The whole experience of selecting the car and purchasing it was smooth with no pressure. I am very picky about what I want and they had a car available that was perfect from for me. Brandon took the time to show me how everything worked. I have been dealing with their service department for approximatly fifteen years and they are great!
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27 November 2017
Always accommodating people to deal with. They bend over backwards to get your car serviced properly. I am never unhappy with TMC service.
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21 September 2017
Nice vehicles. Fair prices.
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26 August 2017
Thank you to Kyle Hellman for making my new lease on a 2017 Cadillac XT5 so easy. From the initial start of the lease process to getting the car shipped down to me in Florida in such a fast time. This is my second lease with Thomson-MacConnell Cadillac and I look forward to doing more business with you in the future.
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29 July 2017
I stopped in Thomson last Saturday for strong consideration of trading my 15' Cruze Diesel in for a used AWD ATS and my experience with dealing with Mike was phenomenal. Although I didn't purchase (I will be looking into a slightly bigger car, maybe the CTS), Mike provided me with the utmost professionalism. Also to note, a couple of days later, I ended up buying a GTO for a weekend car off of a friend and in turn, he went Thomson and bought a different used ATS and he also had nothing but great things to say. For Wyler Cadillac, that was a different story. Keep up the good work Thomson!
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18 June 2017
Awesome service. Great bunch of people and answers all your concerns
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09 March 2017
Purchased my car from Brandon and every time I see him, he greets me as if he has known me forever. He is such a delightful person and will always ask me how I like my Cadillac. I will purchase from him again!
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22 February 2017
Had my 2017 XT5 in for service. All the service was performed and my XT5 was washed and vacuumed. Staff always very friendly and courteous.
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03 December 2016
One of the best in the business. From the owners to the their in-house detail shop (DTI Professional Auto Detail). Everyone is there to serve you and make sure that your buying and service experience is pleasurable.
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29 June 2016
I traveled from St Louis to buy a Cadillac XTS from Brandon. I have bought more than a half dozen cars in my day and at no time was it any easier to purchase from Thomson MacConnell Cadillac. They had the best price and fantastic service. Go see Brandon Ozier!!! Young man is terrific to work with.
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