About
Location :
Added by Jopie, at 20 July 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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30 September 2020
Thompson Heating and cooling is a great company. That have installed two HVAC systems at my home. The Geothermal system works great. Give them a call.
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27 September 2020
Excellent, professional, and prompt customer service and they respected all Covid-19 precautions coming in and out of the home to assess and work. Highly recommend.
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25 September 2020
Bottom line - They did a great job. They were nice to work with. They did what they said they were going to do when they said they were going to do it. Almost no problems at all but on the one or two very minor issues I requested they tweak they did without hesitation or complaint. They took out one old system and installed two new systems. I got four quotes and their price was a little better than the others. They did this job when it was very hot and worked in my attic. It was a tough job given the time of year especially. Nice people, skilled people. You should definitely give them a chance to secure your business.
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17 September 2020
Late July my AC decided to give out. I called around to all HVAC companies listed in Oldham County and also called most in eastern Jefferson County. All of them except for Thompson said it would 3-5 business days before they could get out there to look. This was Thursday which would mean living in the heat over the weekend. When I called Thompson they understood the urgency being stuck working from home in the quarantine with a 3 year old and 2 dogs. They had a technician--Trey--come out and look at it that day. He was in our attic for about 45 minutes, looked at everyything, quickly diagnosed the problem and gave us recommendations. Said he could repair it but it wouldn't hold for long being a 20 year old system. He said he would have someone contact me for a quote to replace. Worked with Scott the next day on a quote and my system was installed the next Thursday..the day most companies agreed to come out there just for the original inspection.
They were incredibly nice helpful and the installers worked very quickly on that Thursday. I'm very happy with our decision to chose Thompson. My wallet isn't but this stuff is expensive. After the install was scheudled I got other quotes acting like it wasn't an urgent issue from other places. Let's just say Thompson was very aggresive with the final amount and I appreciated that as well!
Highly recommend!response / report this review -
15 September 2020
They just recently replaced my HVAC system. Understanding we are never excited about this type of expense they met and exceeded expectations. My unit was 18 years old and was freezing over so they recommended a new unit. Presented me with a number of options and we reviewed the benefits of each system. Made a choice and they had my new unit installed within a few days. They offered to provide portable AC units if I needed at no additional charge but evenings were nice enough so did not need. The team was respectful and cleaned up well so I had not even known they were there. I was comfortable enough with the team that I left them in my home alone to do the work.
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23 September 2017
They give great service, and their customer service representative follows up after each call, to see if you have any additional concerns. I rate them tops for heating and cooling repairs in this
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09 August 2017
We have been using Thompson's heating and cooling for several years now. Their techs are professional and do a great job. I would recommend Thompson heating and cooling for all your heating and cooling needs.
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06 May 2017
Kevin Thompson and the crew really are knocking things out of the park. They have helped me with my 120yr old house and as a fellow contractor I trust Thompson H&C will do right by my customers and the continual service they provide.
Kevin and Scott understand building science and how a house can work much better with some changes in the supply routes and air sealing. They have also stepped away from making the quick dollar and advised my customers of all of the options before the next step is taken. Call them to take a look, ESPECIALLY if someone is telling you a second system is the only option.response / report this review -
06 May 2017
Excellent experience. Always on time and very professional service. I would highly recommend Thompson to anyone.
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11 April 2017
We had our HVAC replaced June 2016 and were very satisfied with the service and quality of the product offered. The pricing was very competitive and we were very pleased with the install. Thank you for your quick service and for the great customer service.
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31 March 2017
Offered a FREE HVAC inspection, when I called they qualified their offer to only units 15 years old.Buyer Beware as this is NOT what the ad said.
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27 July 2016
Horrible service lied to and left to swelter in heat .Three days yet they claim quick service now all i can do is wait ..What a nightmare Do not call this company no stars Me and my children are suffering nothing I can do Ive already paid for service call They dont care I called for help and was givin rude excuses worst service said reason is they are booked first said part for unit unavailable
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