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Added by Jopie, at 11 February 2017
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14 Reviews
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26 December 2017
Older hotel, but quaint and comfortable. Pool area open until midnight. Good value.
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17 December 2017
If I could give this place a -5 I would. I tried them using Groupon based on the proximity to the beach. We were told the pool was heatedit’s not. We were told there was a hot tube..it didn’t work. There were unidentifiable bugs which made there presence know on day 1. The bed was old and sunk to the floor when my wife got inshe’s 130lbs. The final straw was upon returning from a full day of hanging in S Beach my wife’s wallet was stolen from our room. The managers response was ‘call the police. ‘ I will sir and I hope they arrest the owners of this delapidated shack.
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08 December 2017
The Richmond is a rundown hotel where no one answers the phone. Our room was one of the worst rooms I have ever stated in. The phone did not work, the windows would not stay up (had to use a magazine), and the blinds would not stay up (had to rap the cord around the left side). the baseboard was about an inch off the floor on the right side of the room as if the floor was settling. The room was old and dirt as well as the hotel. Worst of all, the waitress forged a $15.47 tip for the crappy free breakfast. I left a message for the manager, but he will not return my call. Save your money and stay at a nice hotel.
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16 November 2017
I stayed here for 8 days in October. The location of the hotel is very convenient because it's right on Collins avenue, close to all the good spots (Restaurant, Beach, Bank, Walgreens) it's a 10 min walk from the strip where you will find 2 or 1 drinks and Fat Tuesday. The staff was courteous and helpful. Pool was a decent size and there's a path from the hotel that leads straight to the beach. Cons: You will have to ask for a small refrigerator for your room. (its free) Hotel breakfast was expensive and not worth the price and the hotel could use a modern day update. With all that said I would definately stay there again.
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22 October 2017
Let's start with the good That is the service. The staff were all extremely helpful and kind my entire trip. I couldn't rate them higher..that's where the good stops..this place screams renovations needed. The hallways are bland, the rooms are nothing like pictured. Our room was so bad we had to complain. The staff appears to know their rooms are outdated, so they obliged and comped us a slightly better. Emphasis on slightly. For the price (we got on Groupon) it is listed at regularly, I would be even more dissapointed if paid full price. It's nice to beach in such close proximity to the beach, but the rooms are so bad, you would rather sleep in the sand. Please update your place..tv didn't even had HDMI ports and all like 22-32 in tv. Will not return to this hotel next time.
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22 October 2017
Customer service can make or break a business in the tourism industry. Unfortunately, I found the customer service to be horrible at the Richmond Hotel. I don’t live far from Miami and was looking for a quick overnight getaway. I came across the Richmond Hotel on Groupon. Knowing that Groupon takes a large percentage of the list price, I thought I’d do the hotel a favor and book with them directly so their profit margin would be better. Their website says, “Should you ever find a bookable rate (for our property) offered on another website for the same room type, dates, rate payment requirements and restrictions which is lower than the rate that we are offering to you: please contact us. We will gladly match – or beat – that rate.” Instead, the first person I talked with said they won’t match prices. When I quoted the price match guarantee from the website, I was abruptly forwarded to voice mail for reservations. I left a message but never got a call back. When I called back again both people I spoke with said they could not help me, that I needed to speak with Nobi. I left another message at her extension after confirmation that she was in the office but never received a call back. I tried calling several times over the span of a week and tried to be very patient. Very frustrating and a poor reflection on the staffing at the hotel. I’ll give the hotel 2 stars because it’s a great location and the photos look great – but we never even stayed since they didn’t seem to want our business. It’s unfortunate because living close by, we could have been repeat guests. Now we’ll look for another hotel or simply make it a day trip. There are several other hotels to choose from in the area!
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09 October 2017
Great location but rooms need a little upgrade!
POSITIVE
- Location: Beachfront hotel with private access to the beach, close enough to South Beach, but without its night commotion; Just a few meters from Miami Beach Airport Express (route 150) bus stop (Collins Av@18 St);
- Staff: They were always very nice and helpful!
NEGATIVE
- Room decoration: Decoration could use a little upgrade! Carpet in a beach hotel doesn't make any sense!
- Breakfast: Although it was not bad (coffee, juice, fruit, toasts, and jam), it still can be improved!response / report this review -
01 October 2017
Very nice hotel, valet parking is very expensive but comfortable (40$/day) but everywhere in south beach it is that expensive. I would recommend to take a cheaper parking lot somewhere.
Breaktfast is okay, you can chose between scambled eggs and fruit bowl. Pool is nice, Jacuzzi was not working, free beach chairs!
Very good and fast WIFI! It has no fridge or microwafe but it is authentic in artdeco style.response / report this review -
27 September 2017
I like the place. Rooms were very clean they have direct door to beach. They give you beach tawls and chairs
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24 June 2017
Great place, right near the beach. Wendell the desk person at night is a great asset. He recommended some great places.
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31 May 2017
I travel to SB often. This was my third time at The Richmond and it will be my last. First, and foremost outdated room. No microwave, leaking toilet (519), no bottoms on the thermostat? That means you can't control your room temperature! I had to wait for the second day for the front desk to have someone fix my TV. I had upgraded to an Ocean front view as a surprise for my wife on Mothers day but the window was extremely dirty. Richmond put some money back into your hotel.
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14 May 2017
Good hotel, with a prime location and access to the beach. I think it could improve the beach stay with free parasols, instead of charging US$15 for each. Also, the room felt a little outdated and could have a small fridge.
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23 February 2017
Update! The Richmond is actually a pretty decent spot. Rooms are aged, they could use new carpet, add microwaves and coffee makers, but all in all we are pretty satisfied. It's child friendly, pool area is nice, location is amazing, staff is friendly, I really think it's just that the building is old that gets these bad reviews. Beds aren't bad, for the most part I would recommend this hotel if you don't mind a hotel with basic amenities in a good location. Don't eat at Maxine's across the street, you'll regret it. But many other food choices in sobe! Good job Richmond! :)
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18 February 2017
My boyfriend and I stayed at this hotel in June 2016. The location for the price was unbelievable compared to other hotels in the area. Direct access to the beach behind the hotel was amazing with free beach chairs. The pool surrounded by palm trees was beautiful. The only downside was the room and guests. The room was a little run-down and the guests were an older crowd, not party types. This is a plus for some people but my boyfriend and I were hoping for a more lively hotel. All in all, well worth the great price!!
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