The location of this hotel is amazing. It is right on campus at the University. The rooms are very clean. In fact, the whole hotel is very clean. The staffing, well they are a bit snobby. The maid that came by our room was the only friendly person we encountered. The others looked at us like we didn't belong there. The beds were terribly uncomfortable for such a costly hotel. I have chronic back issues and I barely got any sleep. My children could hardly stand to sleep on them either. Please be aware, this hotel says it is kid friendly, it does not seem to be that way. Our large group had over 20 children. With that many kids, it is going to get a bit loud. Here, the walls are so thin, you can hear people talking at their normal voice in the room next to you. Some of our rooms had problems using the heat. It just wasn't the right place for us. If you are in to ritzy places and don't mind snobby people, be their guest. I don't think I will again.
Incredibly nice staff, great food on site, and nice clean rooms. If you're a light sleeper, you may want to ask for upper floors to avoid lobby noise.
The staff were open and friendly upon arrive. I was quickly setup with my room that was reserved prior due to an invitational event. The room was fairly standard for most hotels I have stayed at and the shower was nice and hot for as long as I needed.
We stayed at The Hotel at Auburn University in September 2017. We absolutely loved this hotel and the customer service was unsurpassed! Great food, great location, comfy beds and nice bathrooms. The management & staff are very kind and eager to assist, they truly care and want you to enjoy your stay. We will definitely visit again soon! Outstanding!
Very nice people. Room clean. Exceptionally good breakfast. Fresh omlet was my favorite. A.C. in my room was hard to set, was getting much colder than settings.
The location was great. There was enough parking space. The food and ambient were nice. The service were awesome as well. Theu are friendly and service mind.
From my experience of staying there about 2 months could rate as good as 3 star hotel. They could make some things to make it better like front desk needs more professional presenters however stuff there was cheerful which was a good thing but missing some professionalism in communication about guests matters, I think keeping housekeeping stuff more satisfied by hotel administration would reflected at guests.
I liked gym there and rooms however windows wasn't pass sun well to rooms. Its place Inside university campus gives a live life! All over nice place to stay there.
Attended a conference for graduate teaching assistants. The catered food was exceptional. Staff were polite and well trained. I also use this location to wait for the Groom shuttle or pick up guests who use it. The staff have always been helpful when I ask them a question.
Wow this hotel is great!! The rooms are clean and very nicely decorated. The showers are huge, and the free wifi actually works really well! I particularly would like to mention our bell hop, Micah, as he was extremely friendly and made our stay THAT much better. Thanks Micah!
Wonderful and very polite staff. Rooms were very clean and we'll stocked. Restaurant and lounge also very nice. Views were great. Only negative was musty smell from a/c.
A very beautiful place! Inside is so beautiful! Always smell good and cozy! The convention area is great! They have free wifi, and great service! Highly recommended!
I love this place. Great staff. Great rooms. Quiet area. Close to campus because it is on campus.
Great location across the street from campus and two blocks to shopping, coffee shops restaurants and nightlife. Easy free safe parking. Great Italian restaurant in hotel. Room service! Comfortable and quiet rooms. Upon check in the clerk asked us about our preferred room locationaway from elevator, high floor with view of Campus and town. It's exactly what we asked for. Very thoughtful touch!
Front is under renovation but not disruptive or noisy at all. Fridge microwave kuerig in room. Only downside is I think they are double beds not queens. But are very comfortable!