Not a luxury hotel but a great place to stay if you're mostly out and about. Location can't be beat. Room was clean and of adequate size. Clean bathroom. Continental breakfast exceeded expectations along with other amenities. Definitely would stay again.
Person at check in had no personality. Bed is lumpy and bathroom has squirt dispensers for basic toiletry items similar to a gym locker room. Location is great.
Really nice hotel in a perfect location. Friendly and accomodating staff. Wonderful hot showers. Parking garage right across the street. We will definitely visit again.
If you want an easy access to Time Square, a Clean Bed & Bath & an affordable room, this is your choice. Prices were affordable, room were not modern, but clean and neat & had everything i needed for my NYC trip. Very convenient for all your attractions.
The price was right and the location amazing! It was easy to drive to, the parking facility is diagonal across the street, and they offer discount parking if you ask the front desk. The lobby and dining facility are modern, clean, and well light. The front desk staff were polite, quick, and answered all questions. It is a good central location between Broadway Time Square, Rockefeller Center, NY Library, Grand Central, and many other sites. The rooms were clean, but had not seen deep cleaning in a while. The hot water was hot and there was really good water pressure. Breakfast was free.
Rooms are clean, not a bad size, the continental breakfast is pretty good, the hours for breakfast was good. The rooftop bar was cute, and Times square was a short walk
It was very nice, although the hotel bar on the 14th floor charged us $4 bucks for a 6oz coke. Nice quiet room, friendly staff as well.
Absolutely wonderful establishment I am so glad I came here I had an excellent stay. Funny enough I had booked 3 Nights at Trump Hotel but got there in my room wasn't ready yet the room they put me in smelled very distasteful. I said forget it and got a full refund took a taxi down here and I couldn't be happier. Lots of local shopping nearby and it's within walking distance of Times Square where most of the action in this city happens ! Staff is wonderful very attentive to your needs . Don't waste your time anywhere else
My first time in new York for a short vacation and I am so glad I found this hotel. This hotel has so many great aspects of far more expensive hotels such as private bathroom, good sized bedroom. some hotel rooms I've seen online are stupidly small but my room had a desk nightstand room on both sides of bed I could walk around and a closet. I'm 6'4" so bathroom was a little cramped but who cares it is a private bath. I had the single queen room (I think).
The location was awesome, I was able to walk to central park easily, times square right up the street, I mean it is a perfect location.
Customer service was great, on my last day I realized I hadn't visited a couple places that I really wanted to see but i knew i wouldn't get back before checkout like many hotels they charge for staying after check out and i really wanted to go back to my room before i headed off to catch my flight so I asked if i could extend checkout for about 2 hours because i hadn't visited what i wanted the person behind the desk said no problem take my time and didn't charge me a thing for it. Those little things make me feel like a highly valued customer.
I really want to go back and visit new York for a few more days so i can see the other half of the city and i would love nothing more to stay at this hotel again unfortunately the price has risen so much i simply cannot afford it. Maybe in time ill be able to get there but i may have to stay elsewhere.
Thanks for a great stay.
Rooms were a little small, but we had a two-bedroom suite made it much more comfortable. The staff was friendly enough and the location was in a spot that made most attractions easy to walk to.
Such a nice place. It's located within walking distance of Times Square. We traveled with a group and the staff was very accommodating. Had a technical issue with the heating unit in our room, so I called the front desk. Within minutes someone came and replaced the entire unit. I was like, "wow"! How impressive was that! The maintenance man, was so polite and I enjoyed his accent.
They hotel itself is older (like most buildings in New York) but very well kept and clean. The cleaning staff did a wonderful job cleaning the room daily. There's only one elevator for each side of the hotel, but the stairwell was easily accessible and clean as well.
I would highly recommend this place and stay here again as well.
We spent 3 nights here. Parked our car in the garage across the street, which offers a discount to hotel guests. We arrived much earlier than anticipated (about 11am), but we were able to check in right away. Front desk and concierge staff were helpful and efficient. Our room was rather small, probably typical of hotels in large cities. Everything in the room was in good working order, and the wi-fi service was good and strong. The hotel location is great - it's an easy walk to Times Square and the Theater District. Subway stations are also close, so getting to the other sightseeing attractions is pretty easy as well.
Bed was comfortable and TV had lots of channels. Location is great
Small amount of mold and sewage smell in bathroom. Breakfast is a collection of the most sugary items found in NY. Only protein offered was sugar filled yogurt.
If you need a basic bed and shower at a great location, this is your spot. If you're looking for amenities (hot shower, breakfast options, clean hotel), you may want to keep looking.
Hotel clean and well located. Typical size for NYC. A bit smaller than your "normal" room. Staff in housekeeping were wonderful . That said we were here during a blizzard and were met prior to the weather by a desk clerk who said he wasn't coming to work during the weather!? Made me feel very welcome.NOT! Then we we checked out 4 days later my rate had been increased from $159 to $210 for the last two nights. This wasn't what I was quoted. I could have stayed at a nicer hotel for those rates!!! Very disappointed.