We have purchased two separate hot tubs this past year from The Hot Tub Store. All employees were extremely friendly, professional and knowledgeable. Delivery and set up went exactly as scheduled, and we are excited to sit slopeside and enjoy our hot tubs this winter!
My experience with this company was great! Their display showroom is amazing and our sales representative Sarah was very helpful and professional. The crew delivered and set up our new tub. They were quick, efficient and explained chemical details in full. We purchased the AZURE plug and go Freeflow spa, and we love it! We have been enjoying our hot tub for about 3 months now . Our electric bill has only increased about 12.00 . I would highly recommend the plug and go Free Flow Spa for customers in Garrett County who are looking for a inexpensive, economic hot tub.
Our hot tub buying experience was seamless from start to finish! The staff was very knowledgeable and friendly. They helped us find the perfect hot tub to fit our needs. Great service all around! We have had our Tempo hot tub for about 1 month and we love it!!! We have recommended The Hot Tub Store to several friends/family!
Fantastic experience dealing with Sarah. She was very attentive to my many questions before purchasing and just as responsive to my questions after she got her money! The Freeflow Azure is even nicer than we expected, and looks great on our deck. So far it has been very easy to maintain as well.
From the time my husband and I entered the store Sarah greeted us with enthusiasm and was very friendly. She showed us different hot tubs and helped us picked one to suit our needs. We purchased one and it was delivered within 2 weeks after the electrical work was completed. They did an excellent job with the installation of the hot tub and had no problems. We have been enjoying it and so have the grandchildren. We would recommend The Hot Tub Store to anyone.
The staff at The Hot Tub Store are wonderful. They took the time to answer all of our questions and helped us find the right hot tub for our family. The hot tub was delivered and installed on time and they took the time to explain all of the features to us, as well as proper care and maintenance. Great service all around!
When my husband Tim and I started looking at hot tubs, we had lots of questions. Sarah at the Hot Tub Store was very knowledgeable about their products. She answered all of our questions and explained all the available choices. She was extremely helpful and friendly and never pushy. The team who delivered and set up our hot tub were great. They were very friendly and took care of everything to set our tub. After it was all set up, they explained all of the chemicals and how and when to use them. If you are looking to buy a hot tub, I have two pieces of advice:
1. Go to the Hot Tub Store.
2. Get the cover lifter (Ask Sarah, she'll tell you what it is)
Salesmen were very helpful finding what we needed. They ordered it, and it as soon as we were ready for it to be installed as we were in process of building the room in which it was to be installed, they delivered it. They were professional, courteous, and used a series of sleds, jacks, rollers to get the hot tub into position. We then were given a walkthrough about the setup and care of the tub while it was filling. Great experience!!!!!
I was referred to the Hot Tub Store to purchase a replacement for a hot tub I had found elsewhere some years ago, and I can't express strongly enough how much better the experience was with the Sarah and the Hot Tub Store team. The process was totally seamless--from ordering by phone to full delivery and installation in record time. Moreover, there were no surprises, and the customer service following the purchase was (and remains) outstanding. I have never been more satisfied with a major-purchase experience.
I had a great experience during my recent purchase of a spa at The Hot Tub Store. They helped me to figure out which model had the features most important to me and to get the best value. They fully matched a competitive price from a different store. The installation was flawless, and they handled a considerable amount of wiring on the outside of the house at no extra charge. I highly recommend this store.
Thank You for your great customer service and knowledge of the product you sell! Everything went very smooth from pick-up to installation. It is a beautiful tub and has been easy to maintain thus far.
I stopped in to see what the pricing was like and and ask a few questions. Sarah gave me all the information i was looking for and showed me a hot tub that fit my style and my budget. From the purchase to the installation, everything was professional and easy. I have recommended the Hot Tub store to several of my friends .
Curtis M. Friend