Overall, I had a really great experience staying at this hotel. It was very clean and the staff was very helpful. The bar downstairs had great drinks and was very visually appealing. The complimentary breakfast was delicious and came in a cute basket. And the best part was the free smores that you can make outside with a view of the harbor. Highly recommend!
Great hotel, near the boat harbor. Friendly staff. Free shuttle to casino. Pool was clean. Rooms were very nice and clean. Breakfast was free and delivered to room, had basic breakfast items such as yogurt and muffins. Would stay again.
The Harbor Grand is a very nice hotel. The staff was tremendously friendly and helpful. The room was clean, comfortable, and had a beautiful view of the marina. The complimentary 'breakfast in bed' was a wonderful touch and quite tasty. The food and cocktails in the restaurant were top notch. Frankly, the Harbor Grand is a great reason to visit New Buffalo. I would highly recommend this hotel.
Wonderful place! We enjoyed out harbor view where we kept the balcony door open to hear the ducks wake us up in time to find the basket left for us by the breakfast ninjas. It was just cool enough to have the fireplace on, very cozy! We hated to leave the room, and with mimosas with breakfast and a Been and Jerry's hot line, why would you need to! The staff were very kind, we can't wait to come back!
I had a town-facing room, that had a sitting room, in addition to the bedroom. The room was clean and well appointed. I appreciated having the sitting room, because I was travelling with my parents, who had a harbor- facing room across the hall. Their room was just a bedroom, so it was nice to have a place for us all to sit on the couch and watch TV in the evening.
This was our second stay at the hotel
One of the highlights is having breakfast delivered to your door, at the time of your choosing. My father very much enjoyed the blueberry muffin bread.
The staff was very helpful. We also liked having coffee and tea available around the clock in the lobby.
The hotel is well located for the beach, Amtrak and the main street for shopping and dining. Good for senior citizens as well as other travelers.
Just overpriced hotel with paper thin walls and rooms that needed remodeling about 5 years ago. The only nice spot (the interior design) is the restaurant that is located within the hotel. Food at the restaurant I can rate 6 at the best out of 10. STAY AWAY FROM THE CHOPED SALAD! Will try to fall a sleep while neighbors next door still going crazy. Good night :(
I have stayed here 3 or 4 times over the last few years, rooms are nice and comfy, resturant is excellent, staff has always been accommodating to our needs. Great place to get away for a weekend out. Views out of the window are great. Nice size pool. Fitness center was also very nice. Sometimes they have happy hour in the lobby and serve wine, crackers and mingle & talk with other guests.
Spacious room that was well lit with natural lighting and with fixtures at night. View of the harbor from the king room with a fireplace, adding a romantic touch. Ample space in the bathroom with both a full size shower and rather large jacuzzi tub. Room was clean with plenty of outlets, a fridge and easy to use temperature controls. Wifi with a decent range and speed. Coffee and tea available in the lobby 24/7 with someone at the desk 24/7 as well. Restaurant is located on the lower level with an awesome wide selection of foods and drinks. From comfort foods to fine dining, drinks from everyday bar to fine wine. Beach is within walking distance with plenty of night out, any age friendly bar/grills also only a couple minutes walk away. Plenty of parking in a well lit safe feeling lot. Bikes available for rent (free with the room when we were there) with an indoor pool. Quiet, romantic, an all around great place to get away, for a weekend or a week, with your entire family, friends or just significant other.
Room was nice and comfortable. View was great. Indoor hot tub and pool were nice. On site massage was great. Breakfast was good and delivered to my room at the exact time I requested. Staff was nice and helpful. New Buffalo is a small town, but the hotel is within a block or two of the main restaurant area and beach, so it's easy to walk to things to do.
Experience was, as always, perfect. My wife and I love this hotel and is on par with establishments that are more expensive and pretentious. Every member of the staff, down to the cleaning crew, that we have encountered are kind, courteous, and exceptional when it comes to customer service. The rooms have been nothing short of spotless. They have gained a repeat customer.
Went there for my birthday and had an amazing stay. They had a bottle of chilled Champagne waiting for us. They never disappoint!
Excellent customer service. Gorgeous room and grounds. Terrace Room restaurant menu was delicious!
The service was beyond compare. The room was beautiful. The complimentary had a ton of choices. The pool was a little cold but the hot tub and heated towels were divine. We will definitely be going again.
My husband and I went to this hotel as a romantic get away after our reception. This place is so adorable. Gloria checked us in and was very helpful about all the questions we were asking. We ate at the stray dog across the street (great food!) and came back to go to our room since my husband forgot his ID at home in GR. (grrr!) ..we were planning on going to the casino. Gloria asked us how our meal was and when we explained he forgot his ID and we would be staying in tonight she offered us a free pint of ice cream because we were staying in and were disappointed about not going to the casino! She was SO nice ! The breakfast basket was so cute and we loved the idea of breakfast in bed! We wanted to go to the bonfire to make smores but it was so windy and cold we decided to pass. But the fire was lit until at least 10pm! (it said it stopped at 900) I loved this hotel. We will be back!