Name: The Great Escape
Address: 7511 Park Pl, Loves Park, IL 61111, USA, US
Telephone: +1 815-633-7665

The Great Escape is a furniture store, located at 7511 Park Pl, Loves Park, IL 61111, USA. They can be contacted via phone at +1 815-633-7665, visit their website www.shopthegreatescape.com for more detailed information.

Location :

7511 Park Pl, Loves Park, IL 61111, USA

Contacts :

Added by Jopie, at 20 May 2016

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

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Becky Kennedy

06 December 2017

Needed a New Umbrella cover, gave them a call Sending me one all the way to Florida Thanks again for not forgetting about me and all your help.
Mike Keinz

20 October 2017

Great customer service at great escape,had a slight problem but out of warranty and they still took care of me.So happy I bought my hot tub from great escape.
Will Step

26 August 2017

Place is known for hiding fees behind pool installation I would not trust there pool subcontractors!! pools are not installed in house so how can you expect a free install once you bought your pool from them there done with you and off to get a big bill from there subcontractor plus there excavator. company false advertising at its best.
Linda Whitehead

25 August 2017

Actually less than 1 star. Purchased a Hot Tub and Sterling Covana Lit Canopy in Oct 2015. J
During that winter Jan 2016 the solar panel thay powers the led lights inside the canopy fell off and broke due to method it is mounted on top of canopy. As of yet it has not been repaired or replaced. Then when i am told the replacement is in they never show up to fix it and never call. We pd over $12000 between the tub and canopy. The service at this location is aweful. My next step is taking them to small claims court. Will never make another big purchase from them. Dont even like to buy my chemicals from them. Aweful aweful customer service
Thomas Torres

30 May 2017

response to owners feedback: (5/29)

Since great escape is vague on "additional costs, if any" I will summarize for anyone who is thinking about getting a pool.
24' pool = 3750.00
Installation (12" dig and one truck full of dirt) = 1250.00
Permits = 200.00
Electrical = 600.00
Grand total = 5800.00

So if your thinking about getting a pool, keep in mind these additional costs. Something great escape fails to cover when you sign on the dotted line

They love to suck you in with "great deals" on their pools and "free installation". Well our "free installation" cost us 1250.00. Don't let them fool you about that. It cost big money if they have to dig more than 3 inches. Plus unless there is a dirt fairy that magically comes and takes the dirt away, that is a ridiculous fee as well. Trust me, the great escape's pool pitch sounds great, but sure isnt. Don't let them fool you.
Josh Naser

29 March 2017

I would like to thank Ben from the loves Park great escape for doing everything he could to get us our hot tub in a timely manner. I was upset because it got delayed because of damage but really am glad he didn't send us out a damaged one for us to have to then send it back. We got the spa today and hooked it up and everything is running great. Again thanks!
L Martinez

12 March 2017

Enjoying a beautiful patio set that was from The Great Escape. I really love this Loves Park store. It has an enormous amount of beautiful items to shop. It has a very enjoyable and friendly environment. Store manager, Miguel, along with all the other employees are eager to help when needed. I would recommend checking out the store whenever you can if you haven't been.
Bob K

15 February 2017

Every experience with GE personnel that we've had to-date, and over the years, which covers many years since our Jacuzzi purchase, has been unsatisfactory. We have not heard from anyone at the GE since this saga started. I believe the service man is doing the best he can, but getting zero support from the GE. We may now be forced to deal with this situation in a legal manner. We will be registering a complaint with both the BBB and the Illinois Attorney General's office, unless this situation gets resolved in a fair and expedient manner.
Sierra Martinez

15 June 2016

Fun products, upbeat atmosphere. I can't wait to move to a new place. So much to buy.
Russell Kirkpatrick

27 May 2016

I love my Jacuzzi j385 hot tub. Unfortunately, it hasn't worked in a month due to the poor support provided by The Great Escape in Loves Park. Replacing the same part over and over again, expecting a different outcome, mirrors Einstein's definition of insanity. Thanks for not fixing it for my daughter's birthday party Great Escape!