About
Location :
Added by Jopie, at 10 April 2013
Opening Hours
- Monday 7:00 AM – 5:00 PM
- Tuesday 7:00 AM – 5:00 PM
- Wednesday 7:00 AM – 5:00 PM
- Thursday 7:00 AM – 5:00 PM
- Friday 7:00 AM – 5:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
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4 Reviews
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02 August 2017
Took time off work to have them come out to give me a quote on a fireplace insert for my home on July 21st. Mike (co owner) came out and said I would be getting an email on what inserts would fit and cost of products installed. Wednesday I called asking about quote and was told he's been busy and I'd be getting one by end of that day. Have called back twice more and still no quote. When I called today (August 1st) I spoke to a "Wendy" and when I told her that I shouldn't have to pursue their business she replied laughing with "ok have a nice day". There's dealers in mason and lansing who I will be contacting now. If they're this bad before the sale for customer service, I'd hate to see what it'd be like after the sale
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27 October 2016
Great company and great people. Had them install our wood burning insert and we couldn't be happier. They are very knowledgeable and always willing to help you out with any questions you have about burning wood.
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01 October 2016
Plenty to choose from.
Only 2 stars because the person at the desk did not greet us as we walked in and didn't come out from behind the desk to talk to us actually never said a word to us, and we were in the store for 30 minutes.
He must have been watching a ball game, I don't know, but he was cold for a place you go for warmth!response / report this review -
17 April 2013
Had a gas fireplace insert installed today and I'm very pleased. The staff at Grate Haus, in all arenas (sales, service, installation) are very friendly, professional, polite, and efficient. I'd gladly recommond them!
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