Very disappointed with the sales department I worked with Ron Lyons, told him every detail of what I was working with, a lot of promises were made, with NO follow through!! Ron also congratulated me 3 times during my 3hr visit asked me to pick a car and color, after the test drive I learned that not only was the color I wanted not available he was not able to hold his promise of getting me a car period! This is a scam to get you in the door and run your credit down just so they can make a few bucks! Poor salesman quality!!
Horrible customer service all around. Refused to return my calls or emails after they made the sale. Still dealing with the headache these people have caused me. Added on service contracts to my car loan and they came up with excuse after excuse for me to not get them removed and canceled (even though the fine legal print gave me every right to). Bringing this to their attention caused me AND my mother, who was with me at the time, to get personally attacked by one of their employees who's apparently a sales manager. Highly unprofessional and condescending. Do NOT shop here for a new or used car. Find another place who will treat you with respect and actually back up their customer service promise. You may get what seems like a good price at the time here, but trust me, they will find a way to add more charges under the table.
Only communicated with a manager named Doug S. who was very rude!! One of his employees hit me in a company vehicle and totaled my car, and when I called to be pointed in the right direction with their company insurance (since it was their fault) he basically told me he couldn’t help me and refused to point me in the right direction. Phone call after phone call he always had the same answer. “I don’t know what to tell you”.
Told me if I needed a car to call my insurance.but he had a car lot full of cars that he can’t loan me??? Not sure how he got in charge of that business.but because of him I would never refer anyone there. One person can ruin a business name and I’m pretty sure he did.
Elizabeth was able to meet with me right away. She understood exactly what I wanted and knew what she was talking about. She was able to get me into the forte with the budget I wanted. If your going to Taylor Kia in Lima I would recommend going to talk to Elizabeth!! Thank you so much!
I worked with Wyatt. It was absolutely amazing. I have never ever been more pleased with service. During my car buying experience I made a phone call to family referring him. He made this experience wonderful.
Yesterday I went into Kia because you were recommended to me by a friend. I was upfront and honest about my situation and let the salesman know I had no money for a down payment. Upon the first visit he explained if I had $500 down I could drive today. I explained it was not possible at this time so my mother and I left. 15 mins later I get a voicemail and text telling me his manager approved me for a car with no money down. So my mother came back and got me and I drive the 2006 Kia Sendona van that he said I was approved for. We sat there for 1 1/2 hours while I found insurance to be able to drive the van off the lot, my mother paid the insurance with her credit card and all was good and then he hits us with Well you have a repossession we found and had a figure of $949 down which by the way I had seen already, he crosses that out and says $500 down.. Now my mother had things to do and he let us set there and even got numbers off his computer for insurance for me. He knew the whole time what he was going to do but allowed me and my Mother set there all that time, insurance charged her card and no car. It's was so disrespectful and embarrassing because I was UPFRONT and HONEST!! about my situation and he lied on text voicemail and to our face!!!! Everyone has hard times but we feel he took advantage of us and wasted our time!!!!
Jason was outstanding!! He stated my options, no high pressure and did everything to get me into a new car. Never thought I'd drive off in a new car. Awesome experience, definitely worth the drive, and I'd recommend him to anyone.
The only positive thing that I took away from my experience is "a lesson learned". It took 4 hours since the salesman first greeted me until the end, which is crazy in itself. Also, when we talked about what I was looking for, I specified the payment amount that I could afford each month and they didn't even come close, I really feel that they didn't even TRY to come close. The only reason that they got my business that day is because my back was against a wall and I had to have a vehicle to get my son to important appointments 2 hrs away. So now my vehicle that I acquired that day is going to be sitting except for work and appointments( I can't even enjoy it). The salesman did promise that if I bring it back in a year(after making a years worth of payments) that I could trade it in for something more affordable. We will see if he keeps his word. All in all, I really feel like they could have done a LOT better.
I'm done dealing with them. Fiancé recently made a deal and gotta admit it was a good deal but at the same time, I've been looking to trade my jeep in. She told me about a normal popular deal going on. Give you excess amount of money worth more than vehicle itself. So I got a hold of them, let them know our financing situation, and got a simple reaction that they would have no problem helping us. All we ended up waiting for was an approval, hence no money down I had to argue. Having put that in contract, I told David Eversole I had to leave several times so I wouldn't be late for work. He kept telling me "a few more min we just need approval." it took me over 5 hrs plus an excuse that his manager was supposedly in a "conference call" to tell me that they wanted an extra 2k down on top of the deal. I told them I didn't have it. He simple response was "I know thanks for your time." and supposedly the negative equity on my trade in was too much. I ALREADY INFORMED THEM BEFOREHAND! arrogant assholes and I will never recommend them. Flat out thanked them for wasting my time and gas. And of course, no response. No surprise.
Don't give them your phone number! They will call you for the rest of your life! Even if you tell them to stop they find ways to call you. They have multiple numbers to call from so you can't block them either.
Dealership will sell your data to "warranty" scammers. I purchased a KIA Forte from the dealership in 2013. I was in an auto accident in 2014 and totaled the car. It is now 2017 and I receive 1-2 calls daily about my warranty expiring. The dealership gave these companies my data and now I am being harassed because of it.
Salesman Michael Carmichael is an awesome salesman. He was determined to put me in a new car. He did an outstanding job and I am very pleased with the way that he conducted business with me. I would send anyone that I know who might be looking for a new car to Taylor Kia. Thank you for putting me in a new car.
The salesman Wyatt and the manager were awesome. They helped me until the end without being pushy. If in the future I need another car I definitely will be back.
I haven't purchased many vehicles from dealerships before and the ones I have were not the greatest experiences. Working with Justin Nance was great! He made the process very smooth and easy! It didn't take us long to reach a deal both sides were happy with. I would recommend Taylor Kia to my friends and family.
Outstanding buying experience! Justin Nance and the sales manager were great to work with!! No pressure. They listened to what I was looking for and went out of their way to make sure I had a good car-buying experience! I found exactly what I was looking for and got a good value for my money. This was new car I have purchased in 10 years, and I'm glad I choose Taylor Kia of Lima!
I believe I experienced the very best customer service in my lifetime!! They listened to my wants and needs, then addressed every single one of them. They made sure I was happy with everything and sincerely cared that I agreed with every step in the process and the end result of my purchase. The service I was given wasn't just sales and numbers, it was like I was discussing everything with my familythey are honest and caring and they are true to their word and that IS what people want and need and that will make a sell every single time. I know I will/can always trust this dealership only for the rest of my life. That is why they ROCK 100%!!!!! Thank you so much for making my dream car a reality!!!! ❤