Excellent service! And they make buying a vehicle really easy! They are really friendly and are more than willing to work with you! Omar was our salesman and he was terrific with working with me and my wife! This is my third truck i bought from Sullivan and looking forward to getting more in the future! Thanks a million omar and thank you too Sullivan group!
Had a great purchasing experience, where my salesperson (Elliott) and the sales manager did everything they could within reason to get me into my 2014 GMC Sierra, which is also GM Certified by the way. So why only 2 stars instead of 5? Well, I traveled a nice long distance to purchase this vehicle from this dealership because it had everything in it that I was absolutely certain I wanted! My purchase took place on 12/4/17. On 12/12/17, yes 8 days later my check engine light comes on! 8 days into my GM certified truck, I can't use my remote start to warm up my truck up with the key fob or the mygmc app because of the check engine light dead in the middle of winter! Since Sullivan Buick GMC is a bit too far to travel for a check engine light that came on once again exactly 8 days after my purchasing the vehicle, i took it to my local GMC dealership. Now i have to miss valuable time from work to take my 8 day old truck in for service, when all of this could have possibly been avoided had the team @ Sullivan Buick GMC did a better job @ making sure everything checked out on the truck before it was sold to me! I'm not saying they could predict the future and since the vehicle is GM Certified it'll more than likely be no $$$ out of my pocket BUT even still who wants to purchase a $30k vehicle only to find out 8 days later they'll be without it for some time because of a check engine light!? I spoke my concerns to my salesman and he made it clear that, although he was sorry my 8 day old $30k vehicle caused me inconvenience, he'd done all he could to get me in it so there'd be nothing further he, nor the dealership would be willing to do for me. He wasn't rude, he wished me luck with the truck and said if I was to have any further concerns to contact him immediately. My immediate concern is this: Salespeople nowadays only go above and beyond to GET your business but most of them, including my salesman @ Sullivan, aren't willing to do anything to KEEP your business. Once they get your $$$, your a distant memory whom their willing to do nothing else for. That is all! I've spoke my peace, still love my truck, just not happy with how things went post- purchase!ðŸ˜
I just purchased a 2017 Buick Enclave. I love it! Mike Ayoub took the time to find the perfect car for me. His professionalism, expertise, and patience was appreciated. My family and I have been doing business with Sullivan for many years, have purchased many cars and keep coming back. Great service department as well!
I’ve purchased several vehicles at this dealership over the years both new and used and have never had a bad experience.
Gabriel has been my salesman for each vehicle and I can’t express his professionalism without the typical pressure. He’s patient and will do everything in his power to satisfy his customer.
The general sales manager Dan S. was also involved and was very helpful.
Whether you looking to buy a new or used vehicle this is the place to go. Don't forget to ask for Gabriel.
What an outstanding group of people from sales to service! In sales, Dan and Kate are very helpful. They'll do everything they can and jump through hoops to put you in the vehicle you want, at the price you can afford. In service, Geoff, Victor and Mike are always there to assist you. They will provide honest recommendations and accommodate your needs. I've had plenty of bad experiences purchasing and servicing vehicles but you wont find that here.
HIGHLY RECOMMEND THIS PLACE!
Scott W.
Best In Class Experience
It really was a pleasure working with Gabe in purchasing my first vehicle from Sullivan Buick GMC. My wife and I recently had or first child and were in search of an SUV as we needed the additional room. I had the best car purchasing experience ever with Gabe as he never rushed me regardless of the numerous times that I visited the dealership prior to finalizing my decision. We couldn't be happier with our new Yukon Denali, thank you Gabe!
I always receive excellent service from Sullivan Buick. The service team is knowledgeable and customer-focused. Two thumbs up for Cindy - she took care of my needs with efficiency and made me feel like part of the 'family'.
I was driving in Wisconsin and my car told me it was overheated. I filled the reservoir with antifreeze. I took it to Sullivan to check out the car. They kept it and performed the necessary work to fix the car. The service from Cindy Laser, the service consultant to the two people that drove me home Samantha and Ron who drove me back to Sullivan were also great. I rate there service a Top 5. Thank you.
The dealer is so considerate. They helped me a lot in the purchasing progress. The certified pre-owned car is pretty nice in perfect condition. And the price is pretty fair and definitely worth it for such a good car. Also the dealer is very efficient and I could finish the paperwork in a few minutes.
We just purchased a car from Sullivan Buick GMC and had a great experience! Gabe was an excellent sales rep and we thoroughly enjoyed working with him. He was patient, answered all of our questions in great depth, and was truly great to work with.
Can't give enough praise to Kate the sales woman who helped get my wife in a Buick she loves. She was very helpful and made the experience less stressful then other pushy salesmen from other places. I'm sure we'll be back in a few years when its my turn for a new car. Thanks again to the whole staff @Sullivan's
Everyone was very friendly, great eye contact and very articulate. Check-in was expeditious, loaner car was ready, clean and similar to my vehicle. Really, truly a pleasant difference in service from other dealerships from my past. Well done Sullivan Buick Service Team!!! Thank you for a unique experience.
Very respectful of time constrains. Friendly staff who truly show that they care about your investment with maintenance calls when service is due and following up after service is complete. They give good guidance on your vehicle choice or service.
Bought my second car from Sullivan and I absolutely love it!! I upgraded from my 2010 GMC Terrain to a 2014 GMC Acadia. ♡ Everyone at Sullivan are so great! I especially love their service department. I know that if anything goes wrong I will be taken care of, especially by Dave! He's the best! He was the one who actually reassured me that my Acadia was a good car and I trust him like no one else! ~Susan Pabich
This dealership was very open and honest about the car. They were professional and also considerate when trying to sell a car. This was a great experience for my wife and I and we have recommended people already to buy cars from this dealer. The experience was especially great thanks to Aidan who really cared about us as people and tried to get us all the facts possible about the car. You could tell he wanted to sell us the car, but he wasn't pushy and rude about it as most salesmen are. He gave us plenty of reasons to buy but without all the unoriginal flat talk that most car salesmen bog you down with. Again he was open honest and seemed to genuinely care that we get a good vehicle. Just like the website said this dealership seemed more like family than salespeople. I could go on forever talking about how great the service was, but the record of the dealership should speak for itself. I would give it ten thumbs up and a 20 on a scale of 1-10. Affordable and nice place to do business!