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Added by Jopie, at 05 March 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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14 Reviews
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19 December 2017
Being in sales my entire life in a business owner for the last 17 years.I can sometimes be a tough customer to deal with. Today I went out to Motorwerks in Barrington all the way from Crown Point Indiana, to purchase a Lexus SUV for my wife.
It was an hour and 40-minute ride each way so I was hoping that the vehicle was as they described. Tom Posiewko was my sales consultant and consult he did! He was very professional and handled all of our questions. Even though we repeatedly tried to beat him down to the sale, he never showed an ounce of frustration. Was completely composed the entire time. On top of dealing with me, I brought my dad so he can drive my truck home. So he dealt with a tough customer and a tougher customer. Tom is very good at his job.
He handled all my objections just fine but held firm to his price. He knew his vehicle was Priced Right for a low mileage it had and so did I. In the end.he bent a little and have the car fully detailed and a tank full of gas. I walked away very happy. Tom I am sure you were happy to see us go! 😆
My overall experience with this dealer is top notch. Even though the car I bought today was probably worth 25% of every other car that sold in there, maybe 10% of a few Mind you this is a Mercedes dealer. They treated us exactly the same as any other customer, in my opinion. Oh yeah, they have a Starbucks in there with free coffee! 👍response / report this review -
11 December 2017
Staff was professional and knowledgeable. The negotiations were not exhausting and the way they handled Trade In values were a lot better than other dealerships I went to.
Pricing or vehicles were quite competitive and if you want to get the top dollars out of the deal this could be the place to go to.response / report this review -
21 November 2017
The service department isn't cheap but they do a great job and I never have to wonder if my work was done right. Bob at Mercedes is always professional and takes care of me anytime I need something quick.
On the sales side Salmaan in Porsche is the best, he is so helpful and LOVES cars. He knows about all the brands and can help take care of anything.response / report this review -
16 November 2017
Very helpful and knowledgeable staff. They spent a lot of time with us making sure we knew about all the vehicles and options. Everyone was friendly and took time with us through every step of the process.
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30 October 2017
Bad sales experience! First time visit there to explore what they have to offer. Wasted my time to give them all my information but nobody ever followed up. Maybe it was because I just got back from the gym and my outfit was not Motor Werks level. Kinda got that feeling already when the sales manager got involved, looking down at my gym shoes and asking me what I currently drive. Who cares?!? Well I'm back to my BMW dealer ship and purchased the car I wanted. Thanks Motor Werks for the experience!
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22 October 2017
Good dealership. Service has been very good
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18 October 2017
Horrible customer services. Booked an appointment and asked for a loaner and was told they were "out" when I arrived. This made the process extremely difficult and I felt undervalued as a customer. Definitely will not be buying a car from here in the future.
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15 October 2017
Was nice and let them know I went with a different dealer and they asked me what I got and where . kinda weird if you didn’t call and email me 10 times a day maybe I would have came and bought two brand new 2018s but I had non pushy sales manger who called once we said we would bring cash on the day had everything ready signed drove set up are cars how we wanted no issue lol and they still are emailing Motor werks leave me alone please
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14 October 2017
Hopeless place. Pushy tactics, incompetent, arrogant sales people, strange policies. Absolutely not recommended, we have other, much better Mercedes dealers in the area.
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28 May 2017
Why did my advisor Rich Cano tell me that it took longer for my oil change because several long time customers showed up? Why did my vehicle get FANTASTIC SCORES on the inspection that was not done? One of the points is the windshield. I got a perfect score! Only issue, huge crack and scratch on my shield. Shiny on the outside, classic high volume low quality labor on inside
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25 May 2017
The absolute best car buying experience I've ever had!!!
I was purchasing the car from out of state so I was relaying on the description of the car to be accurate and truthful. My sales associate was John Nuzzo and he was spot on with his assessment of the car. I flew into Chicago to take delivery in person and everything went perfectly.
This dealership is top notch and very welcoming. Tony Dee (finance Mgr.) and John Nuzzo are a pleasure to do business with.
It was well worth the trip for the great deal I received and the fantastic service.response / report this review -
23 May 2017
Went here to check out a car. Advertised as clean carfax, great condition, no accidents. Get there to check out said car, huge scratch and dent down the drivers side rear door and rear panel paint missing and all. It had clearly been hit by or hit something. This was not a small dent it was terrible. Anyways nobody said anything about the dent in my correspondence so i wasted my time and gas to drive all the way up there to then find out the car was in an accident with damage requiring body shop work. This car was also listed at the same price as other cars with no damage. Looking back at the pictures from the website and what a surprise no pictures of that part of the car. I will not go back and will openly let anyone else in the market for a car not to look there either.
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04 May 2017
We purchased a new car a few weeks ago and our experience was great. Penny Garcia - Internet Sales Manager responded to our online inquiry immediately and followed up with a phone call to set up an appointment. Upon arrival we were greeted by Jae Kong who went above and beyond to ensure we received a top notch service and the car we inquired was ready to be test driven. Penny also came out to say hello and we felt very welcomed. Jae was so knowledgeable and explained features in details as well as options that we may consider. Then we spoke to Michael Noyes - Finance Manager to finalize our purchase. To our surprise, this process was very pleasant! We've seen bad tricky finance managers in the past. We were going to walk out without buying a car if we felt uncomfortable at any moment but we walked out of Michael's office smiling - of course after signing a contract. Michael explained all warranty options thoroughly and helped us choose ones that suit our needs. Then Jae stayed after work-hours to show us more features on the car and linked our phones via bluetooth. Thanks to Jae, we didn't even have to read manuals. On the way home, I noticed new bottles of water in cup holders. It was cute and thoughtful. Jae called a couple of weeks later to see how we like the new car and said to call him with any questions. We'll definitely be going back to Motor Werks in Barrington for future car purchases.
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12 March 2017
Nice showroom however Mercedes service department is unreliable with very poor attention to details while maintaining my cars. We have been maintaining our cars regularly here yet they are unable to inspect brakes and provide timely recommendations to swap brake pads resulting in hundreds in additional charges to swap damaged rotors. And this is after paying $160 for the multi-point inspection. Previously, they had to replace 7 speed transmission twice in E63 due to incorrect installation. Not recommended.
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