About
Location :
Added by Jopie, at 04 March 2017
Opening Hours
- Monday 7:00 AM – 9:00 PM
- Tuesday 7:00 AM – 6:00 PM
- Wednesday 7:00 AM – 6:00 PM
- Thursday 7:00 AM – 9:00 PM
- Friday 7:00 AM – 6:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday Closed
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13 Reviews
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25 November 2017
I had received a few recall notices for my 2009 Corolla so I called the dealership to schedule service. The woman who took my call was not very pleasant, so I didn't have high expectations. I understand that recalls are a pain for a dealership to handle given they lose money, but can also be an opportunity to bring the customer in for more services. I was pleasant surprised by the service I received at the dealership. My service manager, Sean, kept me informed of everything and didn't try to up sell me on anything unnecessary - just straight forward good service. I really appreciated the courtesy shuttle to and from my office as well.
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18 November 2017
This dealership used to be very good 3-4 years ago, ever since they have moved into the new location their service charge costs are extremely high. Their labor hourly rate is the highest in Michigan they charge $129 per hour when other dealerships in Michigan charge 110 maximum hundred $115 per hour. They will make you many promises when you are buying a new car however they will not honor and live up to their commitments. I would not recommend buying a car from this Toyota dealership I would try other Toyota dealerships in the Metro.
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29 October 2017
I purchased my 4 Runner recently from Suburban Toyota after shopping around and learning about the available deals on new cars. I wanted to buy this car but I did have certain limitations about my preferences so I couldn't get it anywhere else. George was just my luck that day when he didn't only help me get what I want but also the way I want it too. Thru amazing flexibility from his side and from the manager side, I had a team working with me to try to accommodate my inquiries. George was also a great help educating me about my car features - as I am new driver - with multiple follow up visits after the purchase. Up till today and after every visit, he doesn't forget to ask me to come back or to call for any other questions. I definitely recommend Suburban Toyota, and George in particular, to others who are willing to have a nice and encouraging experience.
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20 October 2017
Like every dealership, it has some dealers who are more helpful and some who are less so. I came to Suburban because of their support of local education. The atmosphere seems very customer friendly- even employees who weren't working with me specifically were very helpful. When I originally walked in I was assigned a rep who just oozed negative vibes once I mentioned I was also considering a non-Toyota alternative. But a friend mentioned Eugene, I called, and he was great. Not pushy at all, offered all the information I wanted and more- even when at one point he thought I was going for the alternative non-Toyota car. I highly recommend him.
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01 October 2017
Thanks to Blessing, I was able to purchase my new 2018 Camry. One thing that I really enjoyed about my experience was, they didn't try to push sales onto me. Unlike other dealers, they respected my decision. Respect is a great value and I'm happy that I received that here. Once again, thanks Blessing for helping me find my red interior Camry.
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29 August 2017
I was doing some browsing just to see what kind of options I had for getting a newer car. I decided to stop by Suburban Toyota of Troy based on the good reviews I found online. And I am SOO glad that I did! I worked with Eugene and he was great! He was able to keep me updated and did everything he could to help me and get me all the information I needed. I will definitely come back when I am ready to purchase a new car! Amazing service! Great people!
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28 August 2017
The whole experience at this dealer was so great! My salesman Jon Riley and Logan in finance were great and did everything possible to get me into this car that I love! It felt like we all knew each other. They made me feel right at home. I got a beautiful new Camry and since I've purchased there before, I know the service team is going to take good care of me too. Anyone in our area that is looking for a car should go to Suburban Toyota!
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24 August 2017
I had a great experience in car buying. Eugene 9 one of the salesman) was great. He explained the features of the car in detail. Arranged to pick me up from airport so I can drop my rental and get my car. Everybody was very helpful and had good knowledge about the cars they sell. Would definitely recommend the dealership to anybody looking to lease/buy a car.
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23 May 2017
I had previous wonderful experience at this dealership to be fair, but, my last experience was not great at all. I came for an oil change service and I was served by a younger guy who misinformed me that I can choose the prepaid three oil changes at checkout and I don't need to tell my service adviser about it before my oil change. I usually sign some piece of paper to authorized service on my car and be informed about the cost. None of that happened. I was told to wait in the waiting room and someone will call me when the service is done. I waited for almost 2 hrs and no one called. I went back to the service desk and I found out that my car was ready a while ago!! Then I got the bad news that I should have told them that I will prepay the three oil changes at a discount BEFORE my service so they can make sure to do Tire rotation as well!!
I placed a call to complain and I was informed that I will be contacted by the service manager which did not happen!
I can say I had previous very good experience with this dealership, but I am honestly describing a very frustrating and unexpected experience I had.
I am considering other dealerships in the area for future service since the dealership did not bother communicating with me to resolve that issue.response / report this review -
21 May 2017
Ray Sadler is the most unconventional sales person I've ever met. He was checking up with me for months before I made this purchase. I wasn't able to buy the car immediately due to personal reasons, Ray understood me and he's such a positive non pushy sales person I've ever met.
When I decided to buy a new car, Suburban Troy is my first place of visit because of Ray. I didn't go to a different store even for doing a price check, because of the way he treated me. Each time I spoke with him, I believed that I can trust this man and I purchased a Toyota Camry SE 2017. Such a pleasure to do business with. Thank you Ray, you're amazing at what you do.response / report this review -
01 May 2017
One of the best dealers I have ever dealt with. I go in often for service of my vehicle and I have never felt like I was paying too much money for the quality I received. They have been so great I've just bought a new car from them. Dan was very attentive to what I wanted and I never felt pressured during the entire process.
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23 April 2017
I had an outstanding experience with Suburban Toyota and specifically, Andrea C.
I walked into the dealership with 6 days left on my previous Hyundai lease. I still had no idea what car I wanted and had been to 5 other dealerships within the week. My husband was at work, so I thought I would just go in for a test drive. I had no intention of driving away in my new car that day; but that is precisely what ended up happening. Andrea was friendly, knowledgeable, gave me a great deal, and made me feel comfortable and confident during the entire process. She took care of the delivery of my previous lease; so all I had to do was sign the new lease paperwork. She even helped me gather my belongings from my old car and put them in my new one!!
This is my 6th time purchasing a car from a dealership and I have never before received the care and attention Andrea provided. I can say with certainty that had I worked with any other sales associate that day, I would have gone home that day in my old car.response / report this review -
11 March 2017
Friendly, fast, and trustworthy. Just bought my first car here and my experience was amazing! As a first time buyer, Peggy made sure that I had enough information to make a smart decision that I felt comfortable with. She sent me links to cars she thought might fit my needs so I went in with a good idea of what I should be looking at when I arrived. I test drove with Guy, who went over all of the features in my car with me and made sure that all of my questions were answered fully and honestly. I signed the paperwork the next day and Peggy took her time explaining everything to me. I really appreciate the wonderful service I received every step of the way. I would definitely recommend this dealership, especially Peggy/Guy, to others. THANK YOU SUBURBAN TOYOTA
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