Name: Subaru By the Bay
Address: 6432 US-31, Bay Shore, MI 49711, USA, US
Telephone: +1 231-347-6038

Subaru By the Bay is a car dealer, located at 6432 US-31, Bay Shore, MI 49711, USA. They can be contacted via phone at +1 231-347-6038, visit their website subarubythebay.com for more detailed information.

Location :

6432 US-31, Bay Shore, MI 49711, USA

Contacts :

Added by Jopie, at 28 November 2014

Monday 8:00 AM – 5:30 PM
Tuesday 8:00 AM – 5:30 PM
Wednesday 8:00 AM – 5:30 PM
Thursday 8:00 AM – 5:30 PM
Friday 8:00 AM – 5:30 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

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Nichole Garcia

04 November 2017

Awesome showroom and very friendly/knowledge staff! Highly recommend!
Joseph Sosa

29 August 2017

The service department is a under staffed but all in all a good dealership
Aaron Bunker

12 August 2017

Stole my shift lock cover (said it was never there) and left a section of my windshield slathered in black grease. The employees were kind but I wasn't happy with the cleanup they didn't do.
Jess Spence

20 July 2017

About a year ago I was in the market to purchase a brand new Subaru, I immediately contacted Subaru by the bay with exactly what I was looking for and the sales manager called me immediately. She informed me they did not have exactly what I wanted in stock so she said she'd search around and call back if she found it. About a week later she emailed me a description of the car she found, she said it was in Washington but if I paid a $500 delivery fee she'd get it there. Being that I live in the upper peninsula I asked if I could pay over the phone for the $500 and do the sale and trade in of my car all in one day. I was quite frustrated when she told me no she wanted me to bring my trade in before she'd even get the car brought here (but still wanted my $500 immediately), and made it seem as if she didn't want to do my trade in at all. Then upon investigation of the car she sent me, I found it was actually in Michigan not Washington after all. After her rudeness and unwillingness to allow me a quick transaction I chose to drive the additional 3 hours downstate to the other Subaru dealer who took care of everything in 4 hours, and sold me the same vehicle for $3,500 less. Since then I have tried to schedule 2 services at Subaru by the bay and both times they have called and cancelled my appointments the day before. Maybe they're mad I took my business elsewhere, so I will continue to do so.
Tj Mendiola

23 March 2017

Ryan and the rest of the staff are amazing. Best experience! They really know how to handle the customer and walk you through the process. Other stores always claim to have the customer in mind but these guys really prove it!!
Drew Nicholas

02 March 2017

Avoid going here for service at all cost. First of all, they are extremely overprice: an oil change costs about 150% of what they charge elsewhere in town just for one example. The worst part is that they try to persuade you into service that you don't necessarily need which costs hundreds of dollars and never give you anything in print until it's time to pay. Not only that, but the work they do can be extremely low quality. I was once charged $106 to get a fuse replaced (a $3 part that takes seconds to fix) and waited for hours in their service department for it to be done after they incorrectly diagnosed a problem. I have also had a recall be fixed so poorly that it has needed to be re-done twice now and they have tried to charge me for it each time even though they did not fix it properly the previous times. I have heard the same complaints from many people around town and now refuse to get my car serviced here if at all possible. Even after filing numerous complaints over the years on them through Subaru of America, I have seen no improvement.

TLDR: overpriced, low quality service, and they try to push you into expensive and unneeded service.
Dylan Shotwell

25 February 2017

Subaru By The Bay, has an outstanding and intelligent staff that provides excellent service. You will not be dissappointed.
Casey Adams

19 September 2016

I purchased a Crosstrek from Subaru by the Bay recently and I found it to be an easy and enjoyable experience. The salespeople were knowledgeable, friendly, understanding of my needs and questions, and great to talk to. Carolyn helped me every step of the way and I found her to be a great person to talk to. I didn't feel as though she was pressuring me to buy something I didn't want or need, but simply giving me the facts on the vehicle and letting me come to my own conclusion. I generally find car salespeople to be off putting, but she was a delight. The owner of the dealership was nice too. Subaru's are great cars and this is a well run business that I recommend checking out when you need a new car.
Cindy Bulmer

05 December 2014

Carolyn and Ryan were very friendly and up front and there was no pressure to upgrade to a higher priced Forester. We also got a good deal on a used car that was in excellent condition. I appreciated their willingness to listen. I highly recommend them.