South Slope Cooperative Communications
980 N Front St, North Liberty, IA 52317, USAAbout
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Added by Jopie, at 02 July 2016
Opening Hours
- Monday 8:00 AM – 4:30 PM
- Tuesday 8:00 AM – 4:30 PM
- Wednesday 8:00 AM – 4:30 PM
- Thursday 8:00 AM – 4:30 PM
- Friday 8:00 AM – 4:30 PM
- Saturday Closed
- Sunday Closed
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17 Reviews
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28 March 2018
Beware!!!! This Is one of the worst Internet service providers there Is Customer Service Is terribleInternet and phone service Is way too pricey. Also they charge you for service you didn't have or use, and will lie saying you had It knowing you didn'tDont use their services!!!!
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21 February 2018
Internet goes out every 2 hours like clock work. HORRIBLE CONNECTION SPEEDS, HORRIBLE SERVICE. We changed addresses, was without internet for over a week, was not compensated. “our hands are tied. Since we are a cooperative we cannot issue any account balance changes, or discounts. You will have service within 5-7 days with a charge of $35 move fee and $20 for every month remaining on your current contract. Once moved you must sign a new 12 month contract or pay $150 for tech service.” The lady I spoke to was VERY VERY rude, had absolutely no compassion for us or our situation and clearly just wanted to make the company money. They do not care about their customers. I will NEVER recommend this company to anyone. If you like paying $70 a month for JUST internet that is working only HALF the time, with lousy, rude and unprofessional management then this is the company for you.
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26 January 2018
It is so nice to have my internet up and running when others are down either because Mediacom went down or the power goes out. Having my computers and network all on UPS power I keep on working even when the power goes down.
The staff are always friendly and very helpful.response / report this review -
02 December 2017
Good customer service. But we always, every single month, at least twice we lose our connection entirely and we have to have someone come out and fix it every single time. It happens at the most inconvenient times and it just continues. No internet for hours to days because of it. We try trouble shooting every single time, doesn’t work. They send someone out and it works for a few weeks and then it stops working again. We also lose internet at random times throughout the day at least 20 times it disconnects and we have to reconnect everything. Not worth the amount we are paying. Very unsatisfied
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18 November 2017
Great service, wanna pay your bill? that will be $5 over the phone, wanna do all the work and pay online? that will be $2. Who in the world charges to get paid? Have to give 3 stars as the technical side of things is flawless.
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05 October 2017
When given the choice between Mediacom and Qwest/CenturyLink, it's a beautiful breathe of fresh air to know that there are still companies and co-ops out there that care about their customers and members.
Southslope is one of the few FANTASTIC internet service providers in the country and is the absolute best choice if you're in their service area.response / report this review -
18 September 2017
Horrible customer service. I switched addresses, but continued my service with them. Never received any bills and my September monthly bill never showed up onto my account. There was nowhere for me to pay anything. Brenda finally called me and got it added to my account, but she wouldn't take off the "delinquent" charge OR compensate me for the inconvenience of not having internet for 5 days. I will be discontinuing my service with them and switching companies.
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17 August 2017
Great ISP for some reason today i am getting 920 Mbps upload speed when im paying for 1Mbps highly reccomended.
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25 May 2017
My husband and I are heavy gamers and called to get internet speed and upload speed changed and they told me that they wouldn't allow it. I wouldn't recommend them. They wont even work with you. It's either tough it out or get a different internet provider.
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12 May 2017
Not a good way to start out with this company. I was not not aware that the first billing cycle is prorated, so I'm now being forced to pay over $500 on my first bill. I was not aware that I was buying a router when the technicians told me my current router was not compatible and set up their own. And l also was not aware that there are "other" charges for installation of service. When I was told that my monthly billing should be around $160-$170 I was not expecting to receive a bill for $500. I would think that someone at some point would have told me to expect an almost tripled first bill. That's not exactly in my budget. After talking to the service desk over the phone all I was told by the lady is that she was not there so she doesn't know what was discussed and there's nothing they can do about it. Thank you South Slope for demonstrating to me that you are not any better then the big corporations, because you clearly only care about taking people's money.
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28 February 2017
I just wanted to take the time to thank this company for the wonderful service they provided for me today. I called and told them that my home phone was not working and they sent out a technician to repair it right away. He was there within minutes of me calling and had it up and running again! He showed me what he did and told me why it stopped working. Excellent customer service from beginning to end! Thank you South Slope!
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03 February 2017
Subscription 110mbps, but Speeds inconsistent, experienced on several occasions were network becomes so slow I have to switch to my hotspot. They need a bigger pipe otherwise, stop selling what they can't deliver. Do not recommend and this is the first review I've ever logged, it's that terrible
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20 October 2016
Never write reviews but I've never come across better customer service so I felt like I had to. Every time you call they treat you as if you're their next door neighbor and like they genuinely care. Always friendly, always accommodating. Great people, great service.
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18 October 2016
I got my internet set up today. The technician, Steve, was very professional. He was pleasant, helpful, and even stayed around to make sure all my questions were answered and that I was comfortable with the system, and understood the basic operation of it all. I've had their internet before, which was great, but spent a little over a year with a competitor due to a package deal price reduction. Never again will I be making that mistake.
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17 October 2016
The internet is fairly reliable but I have to reset the router/modem (that they sold me) almost daily. They are not really that much better than Mediacom considering their prices.
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10 August 2016
While my internet service just started this afternoon, it is already far better than my previous provider. I am able to reach a Customer Service Representative almost immediately, instead of being put on hold for 25 minutes. The Technician who did the installation was professional, knowledgeable, and courteous. The communication alone has been worth the switch so far!
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09 July 2016
I would not recommend to anyone, service is very slow,only works half the time and it cost me $70 a month. If you get a couple days past due date they have people calling threatening to cancel your contract. I will recommend everyone i know or who ask not to use this company. Have them at my business location too and the Internet sucks,takes 5 minutes to load 1 page,service is very slow,half the time got to use mobile data on my phone which I am now, $72.13 to use my Internet whenever it wants to work. Will be closing all my accounts and getting someone more reliable
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