Great people, great customer service and great selection. Couldn't recommend enough.
Best people, best watches, best repair work, new and conservative stock. My go to place first and last.
Smith's has been fantastic for ring sizing and repairs for us. Turn around time was about 2 weeks, which was much faster than what others quoted us.
Had my watch resized with a new battery in less than 5 minutes. Friendly, cool store. Will be returning. Great experience great price as well. Thanks!
I received nicer service here then I do at my regular (franchise jeweler) and I was treated like they knew me, like I was an every day customer.
I came in to get my wedding ring( just a band) fixed. ( it had a sharp area on the inside and prob just need ground down.). Erika was so nice. The condition of my ring ended up being a hairline fracture . It was buffed out and they actually replaced some of the gold needed , ( just a tiny amount), then buffed it). When I picked my ring up, my entire ring was beautiful! It shined and a week later, after all the wear of how much housework , repotting of plants, etc , not wearing gloves, that I do, my ring still shines.
However, my other rings, that I always get, yes all my jewelry come from that franchise jeweler, has never come back shining like this.
Yes, I think I found my jeweler.
We bought my wedding band about four years ago and had great service then too. I have always experienced friendly and knowledgeable staff. I stopped in due to a diamond falling out and was told they would take care of me at no charge. I will continue to recommend Smith's Jewelers.
Ill start with the +, everyone there was very kind. Thats it. Called multiple times and was told they could drop oil into my watches if need be. The watchmaker when i showed up decided to only wind my watches fully assuming that was the problem. I reiterated multiple times ive fully wound them multiple weeks. Still insisted that was it.. im assuming because i came in at 5:20?..
Hands didn't move much on one and hasnt been used for awhile.. the other was a Rolex datejust with an aftermarket dial. He proceeded to say it was a knock off watch without even taking the case off or clearly looking at the serials.. its been certified authentic with an aftermarket dial, by 2 different Rolex dealers.. he just assumed because of the aftermarket dial it was a replica..
So not only was that slightly insulting, he also never took the back off to check anything out or drop oil.. I dont leave reviews ever.. this just rubbed me the wrong way..
Very friendly & helpful staff. Quality jewelry! Highly recommend.
Store staff is very helpful. While wedding bands are more expensive than those on the Internet, they have a LIFETIME guarantee.
Fantastic staff, very helpful! Will keep coming back for future needs
Professional AND personal. Staff took the time to educate me on ring-buying and evaluating before discussing any rings. They even narrowed my selection down based on my now-fiancé's pintrest and I was then able to get her something she loves! (Better experience than other major retailers in the area).
I went into the store a month or so ago, and Smith's really helped my girlfriend and I to find a great ring! I went in just today, and although that ring will not work for my specific needs, they were able to find a ring that is even better and were extremely helpful in staying within my budget while still being able to provide everything I wanted. Overall, I wouldn't go anywhere else. Not only are you supporting a great local company by buying at Smith's, but they also carry some of the best customer relations I've ever experienced.
My parents suggested that I always shop at Smith's. From the first moment I walked through the door, I knew why. All the ladies there are such a delight to work with, they are very knowledgeable about what they do, and work very hard to get you exactly what you want!!! My husband and I couldn't be more pleased with the amazing customer service and quality of jewelry there!