Skullcandy

Location :

6301 N Landmark Dr, Park City, UT 84098, USA
Added by Jopie, at 20 September 2016

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• Anonymous

  12 February 2018

  My SKULLCANDY'S ROCK!! I read some negative reviews but every time I step into SKULLCANDY they always take care of me.

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• Anonymous

  30 January 2018

  I went in their headquarter building with a broken set of headphones and they exchanged it straight across without any questions asked. Their customer service was excellent.

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• Anonymous

  25 December 2017

  i bought skullcandy crusher wireless 3.0 and the bass cuts out at lower or moderate volumes. also the bass adjustment on the side of the headphone has alot of slack. they should consider a button next time; something more precise.

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• Anonymous

  28 September 2017

  Why put a closing time on the door and phone message if you are just going to close early. Great products but that sucks.

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• Anonymous

  03 September 2017

  I'm disappointed in the products. I purchased 2 wireless devices . The sports version they call the method wireless has now been warranties out 6 times. It works for about 1 month and stops.. no scratches or any damages..
  
  The hesh 2 is working well although I don't use it nearly as much as the methods. So, I'm not sure if it's the specific model or the brand itself

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• Anonymous

  12 July 2017

  BEST CUSTOMER SERVICE! I use my player 1 headphones 10 hours a day for work and gaming. Every time i have an issue skullcandy fixes the issue and takes care of me! LOVE SKULLCANDY!!!

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• Anonymous

  15 June 2017

  Good people. Good products. Great new HQ.

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• Anonymous

  30 May 2017

  If I could give ZERO stars I would. My daughter used her birthday money to purchase headphones over $40. Within a week the headphones themselves split in half. We started the warranty process. Paid $10.64 out of our pocket to ship the package to their warranty department to start a warranty exchange claim. We mailed the package May 6th. Per UPS (because WE PAID FOR TRACKING) our package was received at the warranty facility May 11th at 2:50pm signed for by an employee CARLO at the dock. Prior to checking the tracking I followed up with Skull Candy - Eileen told me on May 22nd our package had not been received. Today may 29th I double check and find or YES- you did ---your employee named CARLO signed for our package and it was received. My daughter now a month later spent $40 to have good headphones has no headphones and no funds to replace with a different brand. BUYER BEWARE THIS COMPANY IS NOT TRUSTWORTHY AND EMPLOYEES THIEVES!!!! We have not received a response from skull candy as it's a holiday. We are extremely upset and will continue to spread the word regarding this company and their employees who are thieves. It's no wonder their disclaimer says "they are not responsible for lost packages" WHAT ABOUT PACKAGES YOUR EMPLOYEES STEAL!!!!!!!'

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• Anonymous

  23 December 2016

  I love skullcandy and have been buying different headphones for years and recommend the brand to family and friends. Love the style, value and warranty. Only problem someone needs to fix your hours that are posted online and mentioned on the phone recording. Supposedly the park city HQ is open until 5:30 on both the website and over the phone but today you were closed early. Not happy about that but if someone could get this fixed I'll be a happy camper :)

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• Anonymous

  27 September 2016

  This message originally read on 9/26/2016
  Skullcandy stands behind it's products and our warranty is not bound by government regulations. Proof of purchase has always been a condition of our warranty program. We are happy to address this warranty claim if/when a proof of purchase can be provided. Please let us know if or when that can be provided.
  Sincerely,
  Skullcandy Customer Experience.
  
  This message originally read on 9/22/2016
  In the last 21 days there have been 10 warranty requests for a total of $1442 . Over the last 2 yrs there have been 40 warranty claim requests for a total of $3,147. These are extremely unusual numbers by our customer statistics. For the above reasons we will hold fast to our decision to deny any more claims. However, if proof of purchase can be provided for the dates and show they were purchased by Best Buy I will honor this claim.
  
  Thanks,
  Skullcandy Customer Experience.
  
  Do not purchase from them they are prejudice And biased

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