About
Location :
Added by Jopie, at 05 January 2017
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
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8 Reviews
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22 October 2017
Locked my keys in my car, thought I was a prank call, refused to bring anyone out to help me. I explained to them I had called the police but they don't carry the tools anymore to help me and my triple A membership expired so I wasn't able to get road side assistance. Steve was very rude and refused to send help my way because he thought I was a prank call, after I explained my dilemma and how long I had been on hold for them he still refused to send them out. I finally was led to call the north side towing company who were there in under 10 minutes. I would not recommend calling this company as they will think you are a prank call and I would recommend north side because they will send someone in a hurry to help you. I wouldn't recommend this company to anyone as they will not trust you or help you in this case. Will be trying to contact corporate later to find out why I was refused service.
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22 September 2017
Shroyer's Towing and Auto Parts is hands down the worst Towing an auto parts business I've ever experienced. If I can help it I will never go back. They have have the absolute worst customer service. They act as if actual people are not even part of their business. They lie cheat and steal. JP, Bob, etc. are the worst.
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08 August 2017
***CROOKS***
Was quoted a price for roadside service, after work was performed the price doubled! When questioned about their SHADY practices they rudely stated "IT WAS AN ESTIMATE", then mentioned work they had to do, some of it was in the original price. Very least give us a phone call before doubling the price then being jack holes about it. We specifically asked HOW MUCH IT WOULD COST!!!!
They knew they had us because our truck broke down and they broke it off in us when it came time to invoice us.response / report this review -
07 June 2017
Driving down the road one of their drivers decided to cut us off. When we stopped at the ligh we gave him the benefit of doubt that he seen us we have a small car he has a giant truck he's going to say so what are you going to so about it want to pull over? So i call the business and they say that isnt anything my drivers would do and hung up on me
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26 May 2017
This is probably the most interesting store in Lansing. Shroyer's buys Lansings cast offs, sorts the good more interesting items out and then recycles the rest. Large assortment of interesting items laid out on the ground "garage sale" style and priced dirt cheap. Constantly changing inventory moves quick due to low pricing. If you see something you may want you better get it right then cuz someone else (me) might snatch it out of there by time you get back there.
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25 May 2017
HORRIBLE!! Purchased a transmission with 70k miles with a 90 day warranty. They did not tag the transmission to say "NO FILTER" nor did they send warranty papers, which is standard business practice. My technician who has over 20 years experience and is Certified and who current works at a well known dealership installed the transmission. Transmission would not go in gear. Talked to Shroyer and they told him to install a filter. After doing so the transmission worked for a little over a month and now transmission doesn't work. A conference call took place with me, my technician and Cody 1st conversation was yes it should've been tagged per THEIR transmission guy and Cody. Cody was helpful but couldn't make a decision though he knew and acknowledged that there was no tag. Also was stated by Cody was his manager is the one who tags and ships the transmissions. The manager denied the refund knowing it was his fault that he did not properly tag the transmission and everyone that participates in the inspection processed has stated that it was NOT tagged!! So now I'm out of over $1,000 with the cost of transmission, shipping and my technician installing it!! Not to add I have to pay him again to put another transmission!! I AM SO SICK OF THE LACK OF INTEGRITY OF THESE LACK LUSTER BUSINESSES!! MOST OF US WORK HARD FOR OUR MONEY TO PROVIDE FOR OUR FAMILIES AND DON'T HAVE MONEY TO THROW AWAY BECAUSE YOU MR MANAGER DIDN'T DO YOUR JOB AND REFUSED TO FIX YOUR MISTAKE!!
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23 March 2017
Harriet was the person I spoke with and this counted as the second time. I had simply called to obtain some information and you would have think we had been mortal enemies for life. I understand if she has to deal with stressful situations however this was not one of them and this was the worst representation of a company I have been involved in that I remeber. I however can say it presents me with a great opportunity to deliver amazing news. I hope you are as excited as I am.
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12 January 2017
Had my first flat tire this morning on the way to work. Called Shroyers and Matt came removed the damaged tire and changed it to my donut. Had me on the road in no time. Awesome customer service. Very nice young man.
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