I have not had a great experience with SRM. Dr. Davis was a great provider, but the issues that I have had with the billing/finance and medical records team have been such a headache that I’ve decided to go somewhere else. It sometimes takes weeks to get a response through the portal messaging and I can never get through to anyone over the phone. This is really frustrating as many of the mistakes have made it difficult to get the help I need from insurance. Honestly every week it was something new that was going wrong. There have just been too many mistakes and delays with billing that it wasn’t worth my time to continue as a patient here. I have just felt like another number instead of a patient being cared for.
SRM has been fantastic on every level. The front desk staff is lovely and organized. I cannot say enough nice things about the nursing assistants and the nurses I saw in some appointments. Infertility can be an incredibly brutal process. I can absolutely say that I enjoyed every single appointment. Everyone is fun to talk to, the office is absolutely beautiful, and everyone is so warm and kind. They made it easy to go through all of the steps. I wish I had the names of each RN I worked with because they are all spectacular and clearly love their jobs.
Dr. Davis is world class. She is warm, incredibly knowledgeable, positive and so supportive. She is a wonderful advocate and listened to all of my concerns and anxieties. She is truly spectacular and I would recommend her to anyone. Her suggested treatment plans got me pregnant with both children very quickly after many miscarriages and other issues. If I could go to her for the duration of my pregnancies/ OB care I would.
I had a great experience with SRM. The staff is extremely friendly and provides expert guidance around fertility needs. The communication is excellent and I always received quick feedback when submitting questions on the portal. Their education modules that are assigned within the portal are also helpful and a huge benefit to the learning process. Highly recommend!
Overall, our experience with SRM was great. The medical assistants were friendly, and the nurses were responsive answering questions we had throughout the process. Dr. Lin was honest, straightforward and made us feel at ease from our initial meeting. He also took the time for us to ask questions throughout the process. There were a few hiccups in communication with the clinic, but overall we felt cared for and involved with our care throughout our time with SRM.
We sought SRM in our fertility journey after TTC naturally for 1.5 years. We were scared to go through treatment at first as this whole world of IUI and IVF was new to us. After meeting our doctor, she kindly and professionally walked us through each step from doing a preconception checkup to getting a semen analysis and learning what our treatment options were. We also had a team of nurses that were available to answer any questions via the SRM portal apart from our scheduled Zoom appointments with our doctor. Each FD ultrasound and IUI appointment, the nurses I worked with took the time to explain what they were doing and ask if I had any questions. What ultimately helped ease our fear and anxiety was seeing how month after month, both my partner and I could sense that we were getting closer to optimizing our chances of conceiving. And sure enough, we received a BFP on our third round of IUI. Overall, we would recommend SRM to those who are open to learning about ways to achieve fertility with the support and care of a team of medical practitioners who are for you.