Sears Parts & Repair Center

Location :

27001 US Hwy 19 N #8520, Clearwater, FL 33761, USA
Added by Jopie, at 06 October 2017

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• Caeden Leinenger

  13 January 2018

  It wouldn’t be a bad idea to have somebody behind the counter that likes their job.

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• Donna Hussey

  05 January 2018

  The customer service is horrible, I was given the wrong part order number, given the the wrong part, then they refused to help me exchange the wrong part for the correct part. I had a purchase the new part and still have not been given a refund for the wrong part. Disgusted!!

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• Phil Agtuca

  18 November 2017

  had a bad experience purchasing a part for my dryer online today with Sears. after finding out that Sears had it in stock,i placed the order, paid for it and specified it was for pick up. My order was confirmed by email and i was told it was being processed and that i will be notified when it will be available for pick up, after two hours and not notified, I decided to check on the status and was told that my order will be shipped from the vendor and will arrive nov. 28th (today being the 17th) I was not too happy with that news and told them to cancel the order because it was suppose to be for pick up. I was told I cannot cancel the order and I would have to wait for delivery and then request an RMA, again i was not pleased and asked to speak with a manager. I was transferred to an automated voice person and requested 3 times to speak with a live agent. After giving all my order details again and again I was told that it will be delivered on the 28th to my surprise customer service really didnt hear what I was trying to tell them so I suggested they get in touch with Sears to find out what was going on. needless to say I was disconnected and had to backtrack get the right number and call back. Finally I was transferred to Sears parts direct where i was addressed as Who's This so I answered Who's This? after a bit of phone confusion we were able to sort out the confusion of whos whothe order was clarified and I was told my part is there and ready for pick up hallelujah that marks the end of an hour chatting and on the phone with Sears support group. never again will I order online

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• Kelly Smith

  13 October 2017

  Needed a part for my Kenmore oven. It was quick and easy to order online and pick-up in store was a breeze!

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