About
Location :
Added by Jopie, at 01 January 2020
Opening Hours
- Monday 10:00 - 19:00
- Tuesday 10:00 - 19:00
- Wednesday 10:00 - 19:00
- Thursday 10:00 - 21:00
- Friday 10:00 - 21:00
- Saturday 10:00 - 21:00
- Sunday 11:00 - 19:00
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39 Reviews
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06 February 2019
Happy Chinese New Year from Saks Chicago! #SaksChicago #ChineseNewYear #YearOfThePig
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26 January 2019
This negative degree weather has us dreaming of vacation ☀️ #SaksChicago #Rimowa
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16 January 2019
#MatthewKenneyCuisine #AltheaChicago #SaksChicago 🥂
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05 January 2019
New year = new hours for #AltheaChicago! Starting Monday, January 7th, the restaurant will be open 7 days a week! 🍽
Monday - Thursday :: 11am to 8pm Friday - Saturday :: 11am to 9pm Sunday :: 11am to 5pm
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22 December 2018
Still time to book your holiday getaway at the Waldorf Astoria Chicago - with the VIP Holiday Shopper Escape, guests will receive a complimentary beauty box and exclusive shopping experience, sponsored by yours truly.
#SaksHoliday #WaldorfAstoriaChicago
To book your stay, visit :: https://www.waldorfastoriachicagohotel.com/…/special-offers…
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21 December 2018
Stop by our Fifth Avenue Club today and view the latest collection from Stephanie Kantis!! Find the perfect holiday gift at every price point 💍 #SaksHoliday
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20 December 2018
Join us at 2pm for the live performance of Fiddler on the Roof! Three songs from the broadway hit musical and one holiday song ❄️ #SaksHoliday
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15 December 2018
Join us today from 3pm to 6pm in Women's Shoes and celebrate the 10th Anniversary of the Manolo Blahnik Hangisi! 👠🎂 #SaksChicago #10022SHOE
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13 December 2018
Stop by our 7th floor restaurant today between 1pm and 4pm for a complimentary banana cream pie tasting! #AltheaChicago 🍰
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13 December 2018
So excited to be hosting the cast from Fiddler on the Roof next Thursday, December 20th, in partnership with Broadway Cares/Equity Fights AIDS! #SaksHoliday 🤩
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11 December 2018
Week three of our showstopping surprises kicks off with some sweet treats from #AltheaChicago on Thursday!!
#SaksHoliday 🍰
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09 December 2018
Santa loves a good sleigh dog!! #SaksChicago #SaksHoliday
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08 December 2018
Santa is coming to #SaksChicago 🎅🏻 Come get your photo with Santa and Mrs. Claus today from 11am to 5pm! ❄️ #SaksHoliday
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08 December 2018
Our Sugar Plum Fairy and Prince from Giordano Dance Chicago 🤩 #SaksHoliday
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07 December 2018
Giordano Dance Chicago will be in our store today for a magical performance from the Sugar Plum Fairy and the Prince 👑Starting at 2pm! ❄️
#SaksHoliday #GiordanoDanceChicago
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07 December 2018
Happening live!!! Stop by for Cirque de Beaute from 3pm to 6pm #SaksBeauty
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06 December 2018
Getting ready for a big beauty day! #SaksBeauty #CirqueDeBeaute 🙌🏼🤩
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04 December 2018
So much excitement this week in the store! Thursday's Cirque de Beaute, Friday's dance performance by Giordano Dance Chicago, and Santa's store visit on Saturday 🎅🤶 #SaksHoliday #SaksBeauty
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01 December 2018
Nothing like Butternut Squash Gnocchi from Matthew Kenney’s #AltheaChicago to warm you up! 🔥
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01 January 1970
I realize this is a physical location but their online shopping feature is extremely poor when it comes to both customer service and shipping. They forward people to talk to other people then to other people and then you have to talk to other people when you have an issue with your order. Its like being a rotisserie chicken caught in the middle of failing communication and garbage business savvy service. This is a top level store and I would expect much more from them. I ordered a uni minkoff item for my birthday and they made sure it was a shitty birthday on their part. The order was placed June 8th standard delivery. Their form of standard delivery is 12 days??? It just got here June 20th!. Are you kidding me? I run a business myself so I understand shipping times. They were snoring on this order. Maybe they don't have enough employees or maybe their Ceo's are riding around in jets not realizing all the mess ups that are happening. Whatever the case may be. They offered me 10% off my next order but I don't care because I probably won't be ordering from them again.
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01 January 1970
Just "tried" buying shoes; staff was on their cell phones and giving attention to only one customer in their department. Maybe they were bothered that we had our children with us, or that we didn't look like professional athletes. Either way, poor service and won't be shopping there any time soon. And this was after we picked up two suits my husband just purchased from the men's department. He has one day off a week( sometimes none at all) and wanted to treat me to something special- what a disappointment.
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01 January 1970
Saks completely ruined my first designer bag buying experience. I ordered the Gucci Marmont Camera bag in black. The item arrived damaged with TERRIBLE packaging (which is obviously how to got damaged). The gold Gucci emblem in the bag I received is tarnished and there is a scratch to the left of the emblem. The packaging the bag came in is a disgrace. The bag was half-full of tissue paper, and the tissue was from "Destination Maternity." There was no dust bag, no Gucci or Saks packaging, no ribbon, nothing. For a $1,000 designer bag I expect it to come in pristine condition, in nice packaging, and with a dust bag. I spent an hour on the phone with customer service and finally they agreed to send me a new bag (I sent the damaged bag back). A week went by and I hadn't heard anything so I called them back this afternoon and they said they couldn't send me a replacement bag because it's now sold-out. I'm very disappointed in their lack of wanting to make a dissatisfied customer satisfied. I am so mad that I bought the bag at Saks in the first place, it's now sold out everywhere. I will NEVER shop at Saks again and I recommend you take your business elsewhere as well.
Sincerely,
Kristin Cassidyresponse / report this review -
01 January 1970
I bought an item there a week ago and I was charged double the price. Now I'm trying to get it corrected, but was disconnected the first time, and the other two times the operator said there is no one in customer service to help me. So my only alternative seems to go all the way into the city again ---an inconvenience to correct their error. GRRRRRRR!
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01 January 1970
Worked there and they treat you like the bottom of the crab barreli think it was good at a time before they switched managementfired and let go very good employeesterminated their positions.very racist upper management.so so managers!!they dont care about their employees at all.kinda glad i got fired from this placenothin but stress everyday
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01 January 1970
I'm writing this because I was very disappointed with their customer service. This goes to their online store service. This is how I went from an excited customer to an annoyed and fed up customer.
I purchased the Uni Minkoff Bag online for my boyfriend as his birthday present. This was June 8. His birthday is on June 18.
One WHOLE week later, I receive an email saying that the order never went through and they are sorry. Now why in the world did it not go through? I called my bank right away thinking it was their side, nope it wasn't. I called customer service and the woman I spoke with said it didn't go through security, I asked why and she said I would have to call back in the morning after 8am. Okay?
So the next day rolls around, I call explain my situation they look at my order and tell me that it was because the billing address didn't match. And that I didn't have to wait to call security the next day. I was annoyed but whatever just put my order through again. She did and the next day, same messaged. WTFF.
Called again, this is the 3rd time around, even using a different card now. Banks said it's all good on their end. And it goes through, but not really. Anyways they offer me free next day delivery because a bag that I thought would arrive before his birthday was now arriving what felt like next year. So order is all good, complimentary next day delivery I feel good.
I checked on my order the next day and it still wasn't there!!! WHY NOW? I called and this is #4. They tell me that they have been backed up and had a glitch in the system. It is friday, June and 16. And my order is now delayed once again.
They offer free next day delivery, yeah I have that already, then 10% off.. the point is I needed this present by June 18. And it was meant for someone very special to me and they failed to do that. The bag arrived on June 20.
It was a terrible runaround that could have been avoided and instead of assisting me and contacting me, I had to keep reaching out and finding someone to talk to. And when u ask for the manager, the wait time is forever, I hung up. Anyways very disappointed and annoyed with the entire process. I hope they do something because I shop online a lot and you just lost a customer. First and last time buying from Saks.response / report this review -
01 January 1970
Really bad customer service. No follow up at all. Not even at manager level (men's store). They also take one year old items that have been on sale and put them back to original price. Very cheap. Would not recommend this place for high fashion customers. Go to Barney's instead!
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01 January 1970
The customer service at this store is non-existent. I made returns here and they treated me like I was a criminal returning stolen merchandise even though I had all my receipts and everything. Neimans beats Saks by a mile and you would never have to worry about such poor customer service.
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01 January 1970
STILL waiting for my refund from my mail in return! It’s been over a month!! Keep getting the same runaround from customer service!!! I’LL NEVER BUY FOR YOU AGAIN!!
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01 January 1970
I had a great experience. The ladies complemented my two boys then a sales rep by the name of Brain help me pick my MCM bag. He had style, nice and very professional. Will be back once I save money again lbvs
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01 January 1970
It was an amazing experience,the staff was very professional and caring purchased items I needed and also made great friendship. Loved my time in Chicago.
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01 January 1970
Absolutely fantastic service - every time. The beautiful, friendly, and helpful people there will make sure that you are taken care of entirely. Love Chi Saks.
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01 January 1970
One of my fav locations to shop, can't wail til after Christmas!
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01 January 1970
Being from Milwaukee, I was simply amazed when I walked in. One day, I'll be able to afford to shop there.
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01 January 1970
The employees were a mixed bag, some delightfully friendly & accommodating while others were pretentious & condescending. The store was a bit confusing to navigate but all in all it was a pleasant experience.
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01 January 1970
Delightful display. Parade of smiling faces & attentive associates serving my every taste!
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01 January 1970
Saks does business with Centerplate, the same company that won't fire its CEO after video surfaced of him kicking/choking his dog in an elevator. I'm going to be shopping at other department stores or the designer boutiques themselves.
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01 January 1970
Great sales and the service was good. Enjoy shopping there.
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01 January 1970
Was told today that they only allow returns with receipts within 30 days?? I will no longer be shopping here. Guess that's why all the other Chicago locations closed.
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01 January 1970
Great , beautiful !Feel lucky to experience the stay , naturally in a world ranked place .
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