Safford Chrysler Dodge always has my best interest when it comes to my vehicle. They have built my confidence even more with their attention to detail. Gill and the staff at Safford always ensure that I understand what needs to be done to my vehicle before leaving the establishment. With the recent loss of two of my family members, they made sure that I was able to close a hard and emotional time in my life. Although I didn't have the resources to fix my vehicle at the time, they always have given me certain options that would not break me. I am pleased to be part of the Safford Chrysler Dodge Jeep family.
Gil the service person that helped me is GREAT!! Thanks for everything! From offering my nephew some pizza while we waited to getting my part in early (thanks to his manager too), he keep me informed and was always so nice. The tech(s) who actually put on the part were professional and done a get job! Thanks so much for making this out of state customer feel like she was your next door neighbor!
Poor experience by the service provider Gill not responsive didn't answer text messages or phone calls. Told me my car would be ready by 4 o'clock; got there car wasn't ready. my appointment was at 7:45 am for a 2 hour service recall.. Not responsive or helpful at all. Only helpful person was Willie who seemed very responsive in trying to help me through this process. Willie gets 5 stars. Gil gets one. My faith in dealerships has not been restored.
Paul was amazing! He made my car buying a breeze!! He helped me pick a car (in less than ideal circumstances) over the phone via calls, texts, and photos… did all the leg work with getting me approved… by the time I made it to the dealership, my car was sitting there waiting for me to test drive. From the moment I got to the dealership to the time I left as a new car owner it hadn’t even been an hour! The staff was so helpful and friendly. Will definitely be returning and referring!!
Fast, thorough and complete. Just there again for the umpteenth time in six years and still quick and efficient.
Back again. Easy peasy as always and Gil makes sure you get the best deal for your needs. Covers all current recommendations for service without high pressure. He's helped keep my 2012 Fiat going for over 310k miles.
I purchased a pre-owned 2017 Toyota Camry completely via text/phone calls/online due to me being a few hours from the dealership.
Not only was the purchase price the most competitive I've seen in the entire state of Virginia (I looked for a solid 4 months), but I cannot say enough Paul's professionalism and work ethic putting this sale together. He was not pushy, and answered every single one of my questions in a timely manner. I highly recommend my salesman Paul, and the dealership.
I was very delighted with my sales rep. Billy. He made me feel like a real costumer and I appreciate it. I brought my 2015 Chrysler 200c and I never thought I would own a brand new car, but thanks to GOD, Billy and Brian I got one even with my not so good credit and no money down. And to top it off they detailed my car and filled my gas tank up. My experience was so good, I took my brother to buy a car and they put him in a 2014 Dodge Charger hemi, and mind his first brand new car with a good rate and monthly payments. Thanks
Have dealt with Kari and Joan extensively on two separate new car purchases, and have had the absolute best experience both times. Have also bought two new cars from Lustine, and will NEVER do that again. Kari and Joan took the time to find exactly what I wanted, and never tried to push me into something I wasn't comfortable with. It's rare these days to leave a car dealership feeling like you 1) got a good deal, 2) were truly cared for during the process, 3) that your business was something they HAD to earn, and 4) that you would be welcomed back should you ever need anything. This is exactly how I feel about my experience at Safford of Fredericksburg. I have even put my own reputation on the line, and referred SEVERAL of my very close friends, who they themselves felt comfortable enough to buy vehicles. If you're in the market, do yourself a favor and go. Ask for Kari and/or Joan, and tell them Chuck sent you. You won't be sorry.
Had a great experience buying my new 2018 Jeep Grand Cherokee. My sales rep was Lane Taylor. He is new to the business but knew his products, was not your typical pushy car salesman, and was very patient. I would give him 10 stars if I could! My finance rep, D.J., was also great! He even got me a better interest rate than my usual bank!
They could improve on the service department. Always trying to do the free alignment test in the entrance of the service areas. The technicians seem not to understand what NO means until they are told handsome off the wheels. 1/2 hour wait was not bad. Had to sit in walkway across from bathroom and constantly move my feet out of the way for people using the hallway. They also need to offer to bring your car up front vise having you to locate it.
Bought a 2017 Jeep Cherokee Trailhawk! The sales department did an excellent job towards coming to a phenomenal agreement. I shopped with Beverley Riley. She did an awesome job, be sure to ask for her when you come in!
Excellent Technical support for your Dodge, Chrysler or Jeep vehicles. 7 Day a week service. Weekend items are somewhat limited. A bit about average cost of repairs, but work is done correctly. Staff is courteous and professional. Refreshing.
By far the best/easiest car buying experience I've ever had! Joe Robinson was great to work with. We had almost the entire deal done over a few emails before I drove two hours each way. Fair, honest, and quick. Got a great deal on my trade-in too. I've purchase well in excess of 20 vehicles since my job involves transferring every three years or so for the last 30 years, and this was, again, by far the best. Thanks Joe and Safford Dodge. By the way, he came in on his day off to meet my schedule.
Ask for Paul Mahe! I bought a car this past weekend and had a great experience. Paul was very helpful and answered all the questions I had. I was able to get a low credit rate and was out the door with a new car under 2 hours. The customer service was amazing, everyone was very helpful. Would highly recommend.
My dad recommended me to Safford because it was my first time buying a car and he knew they could be trusted. I went in and talked to Eileen and she was fantastic. She asked all the right questions and eventually found me an amazing car that I love for a price that fit my budget perfectly. I was able to drive my car home the same day. I could not have asked for a better experience. Everyone there is so kind and professional. We also worked with Jeff and Brian who were great in getting me a good deal that fit my situation. I highly recommend Eileen to everyone. Everyone there is the best!
We were the first customers for a new salesman, Jared Adams. Jared was very professional and answered all of our questions about the Jeep we purchased. Jared has also followed up with us via email and I thought that was very impressive. Our only disappointment was that because we arrived a bit early, a gentleman by the name of Danny, told us that we were going to be meeting with someone other than Jared Adams (Angela Martini scheduled us to meet only with Jared Adams). Jared arrived at the scheduled meeting time and came right over to us. I thought that was very unfair that Jared could potentially have lost his first sale because Danny was so quick to send us to someone else. He should have been truthful and told us that Jared had not arrived and he could have asked if we would mind waiting for Jared instead of immediately giving us to someone else. We would be happy to refer any potential customers to Jared Adams. I also love my 2017 Jeep Overland!
We are absolutely thrilled with our recent experience car shopping. Cody was so knowledgeable and patient (we had our three children with us).
Cody even helped carry car seats when we switched to test drive a couple vehicles. We felt that his service went above and beyond. He was super friendly and answered all of our questions. After having some terrible experiences at a few other dealerships this experience truly was a breath of fresh air!
Scott Bryner did a fantastic job working with our budget to get us the financing options we needed. He explained things really well and made the buying process quick and easy.
We appreciate all of the staff who helped us. They were are very friendly and very accommodating. As I said above, we had to bring out three young children with us and the staff went out of their way to help us in many ways.
I definitely recommend this dealership!
Thank you!!!
So, this was, by far, the most pleasant experience that I have EVER had at a car dealership! I know that a salesman is trying to sell and make commission; that's always the goal. However, a good salesman will not make you feel that way. I had a terrible experience at the Safford of Springfield location on Saturday, and called Safford of Fredericksburg looking for a specific Dodge Ram on Sunday. I spoke with Dario, who immediately vowed to make me smile by the end of the day, if we drove a hour to come to Fredericksburg. We went, and as soon as we parked the car, a handsome Italian, who reminded us of Fabio Lanzoni with his beautiful hair and charm, came to me with open arms and gave me a hug. About a hour and a half later (which included a test drive) we made a deal. Fabio, I mean Dario, proceeded to take us into the Finance Office with Steven. Steven was a little jealous of Dario, being that he had no hair, but treated us like we had known each other for years. He even offered us McDonald's mints!! :) Every person in the office was warm, welcoming, and took care of our wants and needs. Dario did not lie when he said I would be smiling by the end of the day. Thank you so much for this wonderful experience! I will definitely be back when I need another vehicle!
Another perfect car buying experience! Fred Brown has been our salesman for over 15 years and he is outstanding! We worked with Scott in finance this time and he was awesome! He took the time to go over & explain every step. The sales managers there were able to get us into what we wanted in a price range we could afford. Never disappointed with Safford!
I am very satisfied with my vehicle purchase from Safford Dodge. The salesmen were friendly, and helpful without being pushy. This is a big deal to us. We do not like high pressure sales tactics. We know what we want and what we are willing pay. We are very happy with the vehicle, and feel like we got a good value for our money. We almost canceled the deal during the financing process, but the sales manager stepped in and did what was necessary to satisfy us. This is our 2nd vehicle purchase from Safford, and I'm confident it won't be our last.
Blair & Becki Bowling