About
Location :
Added by Jopie, at 19 October 2016
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Gallery
Add missing information
11 Reviews
-
10 November 2017
when a company (safeguard alarm system) promise that they are good until something happen to the ALARM system,you call the company safeguard alarm customer service is always bad always tranfer you from place to place , no one knows the owner name or phone number, and when someone get on the phone said a tech will be out never show up when schedule, the thing that is so wrong the company safeguard alarm still get paid but no service. then when you say the company safeguard america did not hold there end of the contract. the rep said you still is response for 80 percent of the contract,meanwhile the customer service talk to you so bad, they will not get the equipment but will offer you more stuff , this is why you cant trust no. one or no companys anymore. NOT A EMPLOYEE KNOWS THE EMPLOYER NAME OR NUMBER,.
response / report this review -
04 November 2017
Please do NOT ever use this company for anything unless you want the worst service and headache you have EVER had. Sales agents are ruthless and nasty. Just because they hide behind phone lines.. I'm telling you very humbly please do not use this company. Sales agents are SCUM, they will bill you even if your dead. In fact this company is happy to bill you with 0 service. Safeguard America is not even a security company, in fact they are the complete opposite. Safeguard America will put your home at risk with their systems. They do not operate correctly and phone calls to service agents are beyond disgusting. After they've sold you a system, good luck. CONSUMER BRWARE DO NOT USE SAFEGUARD AMERICA.
response / report this review -
28 September 2017
Unable to terminate service! Do not use this company! They will sign you up for five years without informing youand make it almost impossible to cancel their service. I'm working on this from a legal angle and am encouraged by my representation. You have been warned!
response / report this review -
17 September 2017
The Good:The monitoring service is good
The Bad:
1-The office sales employee are way to pushy.
2- They even called me early in the morning 3 weeks after our contract was finished to ask why I decided the finished our contract in spide of them getting a letter (60 days before) to cancel the contract, an email and talking to them before the contract was due.
I just wanted to make sure my contract was finished and they had no excuses to keep charging me for their services on my credit card.
3-They did not work with me when I switched my landline phone company. I had to lost my many years phone number or end up paying 20 months remaining (31.50 each month) in our contact or give a 5 years new different more expensive contact service.
At last they told me because I had a contract with them my next one will for a short term contract but when the contract was going to expire the they tried to trick me with a 60 months contract.
Before the contract expired Penny called me but I told her I didn't like the new 5 years contract and I was looking a company with out contact, she told me "Let me see what I can do and I am going to call you back today" but she never did.
Finally I am glad I found a company with out contracts, installations fee or other initials fee other than the monthly fee it self. Now I am praying only $15 a month with Alarm Grid. I can't be happier.
Update Sept/16/2017
2 months later after my contract expired they are stiil chargin my credit card.
I am going to open sa dispute with my credit card company.response / report this review -
06 July 2017
I'm have been with this company for three years,just got a call regarding low signal battery they charge me $29.00 for it (check it on Amazon it's for $9.00 for the same one), two weeks later i got it, WHAT I DID called the company back and said I did replace the battery it's still show the low battery signal They said it's clear, "BUT I DID NOT REPLACE THE BATTERY ", I did cancel the service on June 9th and My contract will expired on July 4th, on July 5th I got charged again with $34.99 I called they said it is what it is ,It's a B.S Company ,
response / report this review -
17 June 2017
We cancelled safeguard a year and half ago. As well as sent in three notices of discontinuation of service . We no longer have their equipment I talked therefore they can not monitor my home. . The problem with safe guard is that they had employees who forged signatures and falsified documents. Safeguard fired the individual however, never made any effort to correct the forged documents. This review is to srevice as notice to safe guard to stop billing my home. You are longer montioring my house. The equipment is has been removed. . .. you are trying to make me pay for something I don't have nor want. We have been waiting on one of your supervisors to call us ah this was three months ago. Very poor quality of service .
response / report this review -
23 May 2017
If I can I'll never give this RIP OFF company even a single star!!! I am holding a 5 year contract and there are about two years only. All this company is care it is taking the money The most expensive service without any service I am a first time home owner and I decide I need alarm system to feel myself secure because I am a single woman. When I speak first time on a phone with them I was told I will be safe at my home. Then they come hooked three doors on a system, and job done!!!, NO even single window, NO even a garage The system does not work constantly. The buttons stick inside on a panel. I asked to change it or prepare but all they give me a remote control, so I do not use buttons Now the system tells me the door is open, when it is not. I cannot use equipment, I cannot turn on the alarm After I call to customer service I was told they will lead me if I will prepare it myself Am I a technician? What am I paying for??? I do not feel safe at my own home for almost two years, and I cannot cancel the Rip-off contract because they say I cannot cancel it One of my window glasses was cracked and it is no problem because any one can break my windows, and get into my house without a little disturbing for the company Robers can pick anything, even me through the window without any noise of alarm
response / report this review -
13 January 2017
This company has been scamming me out of nearly 50.00$ a month for 2 years. I initially signed up 4 years ago and paid for 2 years in advance. that was to be the end of it. It has come to my attention that they have been withdrawing a monthly charge without my authorization for 2 years. I spoke with a con named Joe on the phone and listened while he tried to tell me that what this company did is legal and for me to get an attorney. By no means sign up with this scam company. BEWARE of their tactics. I mark no stars. They deserve no stars. They are scam artists pure and simple. Find a legitimate company for your security needs.
response / report this review -
02 January 2017
This is the worst company I have ever worked with. They lied and manipulated me from the start. They lead me to believe they were from my current security company and were there to upgrade my monitoring panel. Unfortunately I didn't see through them until it was too late and I had signed a 5 year contract. I am still trying to get out of the contract.
Their monitor panel has failed on several occasions and left me with no monitoring for days at a time. The people who do the monitoring can't even turn an alarm off when the panel malfunctions. The techs I have talked to have to refer to manuals before they can answer questions.
Two techs that can out couldn't fix the problem and had to send someone else out.response / report this review -
15 December 2016
I had safeguard America as my alarm company. The first thing that went wrong was the contract. I signed up for 36 months of monitoring, I was suppose to receive a six month reduction for referring another client, which means my contract is now 30 months. Instead of reducing the contract 6 months, he added six months which made my contract 42 months (my wife took car of the details, I wasn't in state). I could never get in contact with the person who wrote the contract. I called the safeguard America company and they gave me the runaround. Fine, I did the 42 months, at the end of the contract I wrote a letter and stated I no longer wanted the service. A representative tried to talk me into another contract, I declined. From that point I hadn't heard anything else, no need to since the contract expired. A year later I receive a bill for 883.07 for services. I called the company, told them I didn't renew my contract, they said (ms Burge) it rolls over automatically if I did not give them 60 days prior notice. If that was the case why wasn't I told when the initial contract expired; why did they wait a whole year to notify me that I was delinquent in payments? Why did they report it to the credit agencies without giving me a chance to rectify the discrepancies. I have never been late on my bills to anyone and yet they report me as being delinquent on a bill I do not owe. News agencies should be contacted for redress
response / report this review -
26 October 2016
I would like to know why your employees constantly talk down to my mother with rudeness. She is 83 years old and has been trying to leave your company because it does not fit her life style. Will 1 senior citizen actually break your company. She is told that repairs is free and then she is charged. Shame on you.. My mother is deaf and your system does not help her. She was told she renewed until 2020 and she did not. The only thing she signed she thought was the service ticket. She was never told that you offered different payments. You and your employees took advantage of a old woman. All she wants is her serviced stopped WITHOUT being penalized for doing so. I really would like to hear your reasoning on this matter.
response / report this review
