Awesome customer service. Everything is taken care of. No task looks overlooked or incomplete Like, "Why doesn't the trash can have a liner?" Everything is in order and the stand the only found in the background. I eat they're not all over the place. That's the mark of a well-run operation.
Gorgeous place to stay! The ground we're very well kept and the landscaping looks great. The rooms were very comfortable for 4 people and even had a nice full kitchen. All the rooms have a screened in porch so you can sit outside and not worry about any bugs, which is nice in Florida when there is a lot of water around. There are a couple shops and a small restaurant and bar. Great location with a lot of shopping close by!
Very welcoming and attentive service. Villas are well maintained and up to date. Only a short 10 minute drive to Disney and other attractions. If you've never stayed at a Marriott resort before, just know you don't have daily maid service, and they include kitchen essentials.
5 Star Experience. Amazing facilities, amenities and daily activities for all ages. Staff is phenomenal. Fast, friendly and informative check-in. Exceptionally clean room, ready to go just like home. Top notch kitchens appliances, marble counters. In-suite washer and dryer room. All necessary cooking and eating utensils. Private screened in balcony. Very comfortable beds and crisp linens. Plenty of pillows. Amazing Master bedroom with huge jacuzzi tub and shower. Another bedroom with full bath. Grounds are manicured and kept clean. 3 heated pools, small nature trail. There is really no reason to leave the property, they have it all. Best of all, quiet and peaceful in the room, never heard the other guests above, below or beside us.
We had a great stay here recently. The villa was very clean and functional. Housekeeping did a great job every day. As a parent on vacation, that was really nice. The property was beautiful, well-maintained with so much to do. We loved the pools (especially the bubbles in the main pool and the kiddie pool), and the playgrounds were nice and new--our son loved them and needed that space to run around. We didn't end up getting out to rent a kayak or paddle boat, but prices for this were extremely reasonable. Bonus points for free coffee in our room, good, reasonably priced in-room food delivery after 5pm, stamps for purchase at the main desk, free parking, a screened in porch in our villa, group exercise classes (in the pool!), and super nice and helpful staff. We will definitely be back!!
The rooms are incredibly clean and well kept. The staff are very friendly and knowledgeable about the surrounding area. They definitely did not disappoint with recommendations on restaurants and activities. This resort is also a great location if going to any of the nearby Disney parks. They are all 10-ish minutes away. The suite we stayed in had a full kitchen and private laundry which was a huge plus while staying here with the family. I would definitely want to stay here again when vacationing in Orlando.
Awesome staff, awesome activities. The staff there is so good with my niece. They remember who she is and make her feel special. For a four year old you can't ask for much else!!! They're super accommodating too. If there is any kind of issue, no matter how small, they find a way to help. And if there isn't much they can do they'll find something to make your day just a little bit better.
I love the big master bedroom, with the massive circular tub. It would be nice if there were some sort of room service, but I guess that is to be expected and they were very good on the phone whenever I did have a question or needed something, they were able to send it over. It's nice to have your own kitchen and the ability to wash and dry your clothes with the provided washer and dryer.
I also thought they did a really good job with the humidity, as I never felt any sort of humidity inside our entire room. However, we went at a time of year when the humidity was insane, but still, we didn't notice any sort of humidity when we were in our room. Overall, I thought it was a very good resort. I would definitely stay here again.
I loved this place because it had such beautiful landscaping and it was very relaxing. The pools were well maintained. I used the sauna and it was clean. The drinks were perfect. there was plenty of activities to choose from. I played pool volleyball with other guests. The marketplace store was nice but the menu options were not spectacular. I had to wait 3 minutes for my coffee because I woke up late The room was well maintained and clean. It had everything that you need to feel comfortable but I wish the decor was a bit more updated I think it's design is very well thought and spacious. All the staff made you feel welcome except the lady at the marketplace. I think they got her doing too many things. Stocking products, inventory, cash register and making coffee
Nice place but I literally had the WORST check-in experience of my life here…. I’ve stayed in dirt cheap hotels / motels before and never had the check-in experience that I had here.
Upon arrival, (after traveling ALL THE WAY FROM NEW YORK) I was told that my reservation had been cancelled. I didn’t receive any follow up emails or phone calls stating this, so I was completely clueless on how that could be. I asked why and I was lied to and told that my card had been declined (I later found out from guest relations that someone accidentally cancelled and had no explanation for it). Then the general manager comes out from the back office and was absolutely useless…. Idk if it was his first day on the job or not but he could not help me out with my reservation / issue at all. He tells me that they were completely booked and did not offer me any alternatives besides staying at another place across the street. Cypress Harbour was the place I booked, and that’s where I wanted to stay – nowhere else.
I ended up having to call customer service to get my issue resolved. While on the phone with customer service, a room magically pops up and becomes available for me and my family to stay…. I honestly believe the general manager opened up rooms after I took his name down and asked for the number to customer service…. The staff was apologetic from that point on. They were able to honor the original rate that booked the reservation for and offer me a credit for my stay.
I would suggest checking on your reservations before you arrive. I hope yours don’t get cancelled for no reason like mine did. Good luck =)
Great layout for condo rooms, activities for all ages! We had great views from our balcony, enjoyed the boat ride and had a good variety of pools.Staff was friendly and eager to Please. Was such fun riding the bicycle for four😄
The place is gorgeous. The villa we stayed at had a washer and dryer stocked with detergent. There was also two small soaps for the kitchen so if you plan on doing dishes, you might want to get more or use the dishwasher, which they provide detergent for as well. There two bedrooms, each with its own bathroom and one had a large spa tub. There was free WiFi in the rooms. There are lots of things to do at the resort and they also have daily events throughout the day if you want to stay on the resort.
Absolutely fantastic place to stay! The accommodations were extremely generous and the resort itself was second to none. Fantastic location. Seconds away from SeaWorld and about 15 minutes away from Disneyland. There is tons to do on the resort including an arcade, tennis, basketball, outdoor pools/pool tables, spa/gym. Very clean. Beds were very comfortable. Outdoor patio is screened with a fan. Would definitely recommend and stay again.
There are literally so many planned activities (some free & some a small fee) at this resort (for kids & adults alike)that there is no need to seek outside entertainment unless it is your choice! The food is amazing.as well as drinks though those are a bit on the pricey side. Everyone on staff is super friendly and attentive! Rooms and kitchens are completely stocked for use including laundry soap for the washer! I have NEVER had a bad experience here in 10 years visiting with my family!