About
Location :
Added by Jopie, at 16 January 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 10:00 PM
- Sunday 12:00 – 8:00 PM
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12 Reviews
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10 December 2017
I had a reservation for service. It was so full that it was confusing where I should go to let them know that I was there for the appointment. I finally found someone at the far end of the store. They checked me in and sent me to sit at a table and wait for a tech. When the tech arrived, she was extremely efficient and very knowledgeable. She sorted out everything, got my part ordered, and answered all of my questions. I was in and out in under 20 minutes and I am pretty sure that she saved me over $100. Hopefully the rest of my service replacement is this efficient!
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13 November 2017
I would suggest a different location! There are so many tourists and it is extremely slow to get any kind of service. That is why I rate it so low. Once you get someone's attention, they are great. But I would definately go to a different store in the area, as there are many to choose from.
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20 October 2017
So far I am not impressed. Checked in for a genius appointment at 11:00a and was told the wait would be about 1.5 - 2.0 hours. Came back at 1:00p and checked my status and was told about it would be about 3:00p. Be aware the wait time is not a true estimate of the time you will wait. Poor management at this location?
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19 October 2017
The worst I went to the store 2 different days to waste my time. You guys will do anything to not have to replace the phone. I’m still having issues with my 7plus which stills under warranty. I don’t even know why you put a warranty on a product and don’t back it up. Been a loyal Apple Customer for year I think is time for me to switch
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15 October 2017
I’ve been to Apple Stores several times, and usually the service is awful. However, this store knows what they’re doing. Gabriel(?) was extremely helpful, friendly and patient. The other staff were great as well. All around fantastic service!
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06 October 2017
The people there were very nice (except for a guy, who wasn't rude, but looked like he could rather be doing something else than talking to us) and helped me to pick up an order that was to my boss' name and I forgot to add mine when ordering. Very helpful!
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08 August 2017
Loved the service.
I am originally from Russia. When I came for my appointment with Genius Bar, the guy with a mustache greeted me with one russian word. (Made me smile).
After the short wait, another apple guy (Alejandro) helped me with my mac repair. Alejandro was polite and simply awesome!!! The best!!!
Definitely will come back and would advice this place to anybody.response / report this review -
08 June 2017
Worstever experienceat applestore in my life regarding service/ appointment
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10 May 2017
Scheduled an appointment today for service prior to heading to the store; my technician was timely and very helpful! Excellent Apple location with friendly staff!
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21 April 2017
Horrible experience and worst guest relation ever experienced in my life. I had a genius bas appointment and was late just of ten minutes so they had the brilliant idea of cancel my appointment without notice and they told me "that's how it works here, you can try to contact our support online". This is now how you threat your guests.
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20 February 2017
I was there 7 1/2 hours for service. I had appointment at 1:30. I left right as they were closing. Staff is friendly, but they don't seem to know much about iPhones. I talked with 4 people there. None were helpful. I called the Apple customer service from the store. I was on the phone with Lynn for over an hour. She was senior customer service tech. She called Verizon on 3 way. Verizon was helpful too. Lynn got my phone working. I hope I never have to go back to an Apple Store again. They need double the employees. The 5 stars is for Lynn in customer support. I would rate the store as 1.
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23 January 2017
Long waiting,, many employees just to show beautiful apple shirts.
Even I explained that we drove 2 hours
Next time I will bring good looking stripper & I will get the fast service, just to let apple employees @ this location people can see & hear. you are not the only smart. If I can rate the service to 0 I willresponse / report this review
