About
Location :
Added by Jopie, at 25 March 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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10 Reviews
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28 October 2017
Overall - this was a great car buying experience! Matt Horrigan did a nice job of being patient while I satisfied my urge to test all the various models since I have never been a Kia owner before. After going back and forth I decided on the best selling Kia Soul-base model. Got the year end discounts with the interior I wanted. Lu Fragozo was also a pleasure to deal with regarding cash back on my trade in situation.
Almost everyone knows car buying can be a pressure packed experience but at Royal Kia it felt more like I was "supported" through the car buying experience to come to a decision that was best for me. At other dealerships that might be annoying but at Royal Kia it was just the norm to give me enough space and time to make my decisions.
The other thing that is so nice is to deal with a minimum number of people with Matt as my primary sales consultant. There is nothing like just working with one person throughout the process including the actual final day of purchase rather than getting passed off to other people who know nothing about my car buying preferences.
I am looking forward to experiencing this same level of "support" during the maintenance of the vehicle with my 10 year/100,000 warranty. This warranty played a key role in my selection of Kia over other competing car brands.
Thanks again for all your Support!response / report this review -
13 October 2017
Very great service and always so friendly! They went our of their way to bring me my car back so I would not have to Uber, very glad I bought my car at such a great and caring dealership!
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17 September 2017
Garrett from the sales department was GREAT! He literally found me the perfect car when we gave him almost nothing to work with. Extremely satisfied. He was so patient and understanding. If you go here ask for Garrett he is beyond amazing!
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30 August 2017
I had been researching cars for nearly a month because I wasn't sure if I even wanted a new car and frankly I loved my Kia Soul. I went to 4 different dealerships and just wasn't impressed or excited. I then looked at a 2017 Kia Soul and once I sat in it, I knew I wanted another one and forget the others. I had used the on-line site to "build" my car and was contacted by Royal Kia. I had gotten my last Soul there 8 years ago and was very impressed with them so I knew I would be going back. Melissa Shelley became not just our salesperson but an amazing example of outstanding customer service and one of the reasons we love Royal Kia! The day we were set to come in and discuss the final purchase decision and trade in my old Kia, my husband and I got into an "accident" on the highwayin the Soul! Melissa not only helped facilitate a tow of our car, but she personally came to pick us up. Yes, we had insurance, but that's another story! We had NOT committed to buy a new car but Royal Kia and Melissa still took care of us. The car was able to be repaired but my husband and I decided to buy a 2017. We were given a loaner from Royal while my new car was being prepped and after my old car was repaired, Royal Kia still honored their initial offer for trade in and we picked up a check a week later. I love my new Soul, but I will always be loyal to Royal!!
Thank you to Lou and Melissa. You guys are amazing!!!response / report this review -
04 July 2017
I stopped by here for a test drive promotion they had going on. Even though I mentioned I wouldn't be buying a car for a while, Tom Rice and the sales manager were still very friendly and accommodating. Tom was able to quickly find the car I was interested in trying and we took it for a spin. He mentioned that I could drive it wherever but I limited myself to driving around the block. While he still of course made his sales pitch, I never once felt pressured to buy right away or look at an upgraded model. They are very straightforward with their pricing. The non commission sales staff really is a nice concept and takes some stress out of car buying. I will definitely keep this place in mind in the future.
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08 June 2017
Our best car buying experience ever! They have a smooth, efficient, and fast system. Fair pricing, no need for haggling, and they went out of their way to find us a lender that met the sale terms we were looking for. From looking at inventory, test driving, loan application to keys in our hand, the entire process was maybe 4 hours. I really appreciate that they valued our time, and didn't take all day and night to close the deal like we've experienced at other dealerships. No pressure sales people, and their used cars come with a warranty. What's not to like?
Service Center: Since our purchase about a year ago, I've been taking the van in for routine service. I love the online reservation system, it's so easy, prices are fair, they have an awesome lobby to wait in. I've never been disappointed.response / report this review -
26 May 2017
We always thought that a brand new car was not going to be a possibility, at least until we met Melissa Shelley.
Melissa worked tirelessly to prove that was not our situation. We've been working with her since 2015 when she put us in our Certified Used Soul and ever since she then she has met with us every 6 months or so to run numbers on a new vehicle and offer suggestions on how we can make the next move a reality. We took every suggestion she gave us and we are beyond ecstatic to say we are now the PROUD owners of a 2017 Sorento; our family dream car!
Melissa made our dreams a reality and there is no one else we will ever recommend when it comes to buying a new or used car.response / report this review -
25 May 2017
I've worked with five different dealerships in Tucson so far and Royal Kia is by far and away the best in service, hands down. Upon my initial visit, I only wanted to take a look and Everett let me know he was there to help but didn't hover or pressure like most salesmen do. I returned a few days later, ready to get the ball rolling, and againEverett was a pleasure to work with. Typically, I stress over the haggling process, but at Royal Kiathere was none whatsoever. I really couldn't be happier
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18 April 2017
We've had nothing but positive experiences with Royal Kia and our latest experience was no exception. Tom Rice was exceptional in handling the lease of our new Niro (which we love), the buyout of our 2014 Soul (our second), and the purchase of a super-low mileage 2016 Dodge Ram, all in the same weekend. Lots of paperwork, but he handled it expertly and was mindful of our time. We wouldn't consider purchasing or leasing from anywhere else.
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01 April 2017
My sales agent, Matt, listened to what I wanted, let me test drive the car he thought would fit the bill, it did and I came back with with my wife to select the color. We bought. Very happy with the skill of my agent and the whole pleasant buying experience. Kia Soul Plus, thank you very much!
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