Jed from Rooter Hero Plumbing was very professional and pleasant. For my scheduled appointment, he called early to let me know he would arrive in 15-20 minutes. He arrived promptly and told me the cost for the work before proceeding. It was a bit pricey even with a coupon. I agreed and he quickly went to work. I was pleased the with the service provided, water heater flushed. Jed said there was quite a bit of sediment collected. He recommended flushing be done every 1 to 2 years. Job well done but I recommend calling around for the price that is agreeable to you. In the long run, regular flushing preserves the life of the water heater and spares the expense of buying a new one.
In a matter of an hour from what seemed to be a simple “easy fix” became a disaster when a pipe in our home broke and filled our carpet floor and bathroom full of dirty water. My husband quickly contacted this establishment after realizing that this was an emergency and Chris arrived at our door in about an hour and he literally saved our night. He was extremely knowledgeable, professional and made us feel like the issue would be well taken care of. I feel confident in his care and rest assured we can all sleep comfortably at night knowing that our pipes and plumbing will be in good hands.
Chris Estrada was amazing! Can’t explain how much this guy has helped us out especially during night time at 8PM - 11PM. He was able to detach our old clean out pipe, and the water was soaking into our carpet! We have a newborn baby as will in the house and he was proficient, professional and fast also told us the truth to the matter. And was able to help out with everything especially with work the next day.
Excellent customer service! Fixed my problem and was super friendly. I can’t tell you how much of a relief it was having him come by. I will sleep better tonight and use this company’s services in the future!
Jed Beltran is absolutely wonderful!! I would recommend him to anyone needing plumbing assistance!! We had a shower/bathtub clog, and though we are on a septic tank property he was able to assist us with our issue. He was very thorough and knowledgeable, and he is an extremely hard worker. He cleared our clog, and even educated us on our pipes and our issues! He informed us on how our cast iron pipes catch easier than most, and after clearing our issue he was even knowledgeable enough to know what was a recent clog, and what may be attributed to previous home owners. Thanks Jed! He is seriously the best! Your company should seriously reward this guys for absolutely exceptional service!!!