We had a great shopping experience. Ashley Craft was our salesperson, second time we've been lucky enough to have her. She helped us pick out a lovely leather sofa and loveseat, arranged quick delivery. Super easy, always enjoy shopping here.
I purchased the Mabry Espresso 5 piece dining set. First of all the salesman didn't ask me what color I wanted. I thought I was getting 4 different colored chairs. He did not tell me that there was going to be $100 delivery charge and that it would take up to 4 weeks for delivery until after he swiped my debit card. I was furious. Then to top it off. When it was finally delivered. The delivery guys stated that there is a $50.00 fee to put the table together, really?. They started questioning me who lives here, how many bedrooms I have and what smells so good? No questions were answered, I had to asked them to leave immediately.
No one hardly ever sits on the chairs. I noticed screws always have to be tightened, 1 year later, I have 3 chairs with broken backs and sunken seats. Sorry furniture made in Asia is not worth a dime. I have a formal dining set that is over 30 years old. Its USA made and still in good shape. Buy USA only. Asks questions and get everything in writing before buying from Rooms to go.
I was helped by Debra who was extremely knowledgeable and friendly. She was looking to get me the right fit for me and my budget without trying to oversell me on things. Great financing options. Would highly recommend!!!
My husband and I liked the selection. (We we’re shopping for a bedroom set) I like that we didn’t feel hassled or pressured while we browsed. We finally found a set we were most interested in and the salesman was very helpful and was able to answer all of our questions. They did try to upsell us to buy a mattress multiple times (since we were purchasing a bedroom set) but otherwise they basically gave us the freedom to be consumers without pressure.
Went here with my boyfriend, we have an empty apartment and we're looking to furnish. We explained that since he has derogatory marks (From YEARS ago, including medical bills) I would want to apply in my name using bfs employment info (Keep in mind he makes $7000 a month.) Bob, who helped us, agreed. He asked for a ballpark of my credit score, and I said around a 540. He practically laughed in my face. I explained that I have one credit card and have only had it for a few months, and that my credit is new, so I'm in the process of building my credit. He said, "Yeah, a 500 simply won't work. You can't get approved."
I was taken back by his impoliteness and tried to further explain the situation. He just forced me to speak with the woman who's on sight for the people with "bad credit", and she was extremely rude as well. She kept getting loud with my boyfriend, who also works in sales, so he knows when something is a bad deal. She was trying to charge an upwards of $7000 for a $3000 set. Absolutely ridiculous. If we MAKE enough money to make a measly $75 payment TOPS every month, I don't see how my NEW credit is a problem. I'll be doing my shopping at The Furniture Mart, where people with new credit can actually be approved. Absolutely distasteful. I was trying to do YOU a service and make commissions for your rude salesman.
He didn't even begin to think about discussing options, and one would have been paying for a living room set in full. We were extremely uncomfortable with the whole situation, and just walked out.
My wife and I have been Room to Go Customers for many years. We have always had a great experience walking through the fantastic displays and then finding exactly what we were looking for. Once again, on Sunday afternoon, we went shopping at Rooms to Go and Elma helped us to find just the perfect couch, love seat and recliner and at a fantastic price. We have never been pressured to buy anything and we have a house full of Rooms to Go furniture. We highly recommend Rooms to Go for your next furniture purchase.
I think that Rooms to Go gets a lot of flak. People say the furniture is cheap, or that it's a scam store. However, you are shopping at a furniture chain store.
My wife and I recently redid our bedroom and living room exclusively with furniture from Rooms to Go. The bedroom set is beautiful, and very sturdy. Yes, it was made in Thailand, but it's well done. The delivery guys installed everything, put together the bed, installed the dresser knobs, put the legs on the couches. They were very polite, and very apologetic when our coffee table was scratched.
They immediately arranged to have another one delivered, but let me keep the scratched one until it was. A few weeks later, they were back with the new one, made the switch in 2 minutes, and it was like it never happened.
The staff at the store are great. They do tend to hover, but that's normal.
Overall, great experience and a great price.
All I wanted to do was look at floor lamps. I wasn't in there 5 minutes and kept getting hounded by staff at least 4 times. Left before I could adequately look. Not a place to go if you want a pressure free experience.
We came here to pick out a bed and found the perfect one for us. The staff was friendly and he knew his product. He also was entertaining due to his mobility issue lol. Great guy and good employee.
Bad service and management. They lack proper management and protocol. One manager will tell you one thing about their business and then the boss says his manager doesn't know what she's talking about. They should be trained by corporate on how to run as business and keep customers coming back. Hamilton, the boss, I would recommend get this training.
Awful do not go!!! Worst company by far! They keep no inventory so they keep jerking you around. I bought a study desk and they promised it was going to be set up at the first of the month but it's 2 moths later and it's still in my living room thanks room to go! I bought a 2k bed when it came in it doesn't work (the remote features the only reason why I bought he bed ) for one and had stains on it! They promised me everything was going to be moved in 2 months ago. They just tell you what you want to hear and give he worst service I've ever seen. I WILL NEVER BUY FROM ROOMS TO GO AGAIN !!! Been two months later and they are still bringing me wrong parts, used, and just treating me horribly! I literally hate rooms to go absolutely worst business in the world!!!! DO NOT BUY buy local!! They are way mor appreciative !
We absolutely loved the buying and purchasing process for this bed. We had excellent customer service in store. The scheduling went well until I apparently misunderstood the delivery window.
The delivery guys were rude to my son who was home to accept delivery. Because I misunderstood the times for delivery we were not prepared for the new bed as we planned.
I talked to the driver who stated that he would not set the bed up. Then I found out that they would not take the old mattress as promised.
After wasting my entire morning I was able to get in touch with customer support who worked to get the delivery guys back to install the bed. After some scuffs to the walls all seems well.
3000.00 dollars is a lot of money to spend to get treated like this. Thanks Rooms To Go. We know next time we should go somewhere else.