About
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Added by Jopie, at 08 August 2016
Opening Hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 7:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday Closed
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15 Reviews
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18 December 2017
Always have been satisfied with all my orders from Rocky Mountain ATV. I live in Pennsylvania, and I've occasionally gotten a package OVER NIGHT WITHOUT UPGRADING MY SHIPPING! Definitely a customer for long to come
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12 December 2017
I don't know how many thousands of dollars I've spent with this company over the last decade, but my last order was $800.00 in Sept. I could not put the radiator braces ($210.00) on the bike as one of the radiators was bent, and was refused even a company credit, even though the guards are unopened.
Well, Rocky Mountain just lost a good customer and perhaps 10+k in business over the next ten years as 2 of my nephews are now riding and we have more bikes.
Ok, on to the next website to leave another scathing review. And then anotherresponse / report this review -
30 November 2017
Most products in stock or can be next day. Great service center as well.
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19 November 2017
I was looking for some riding pants for my daughter. The ones I wanted were a closeout item, but Rocky Mountain had them in the size I needed and $20.00 cheaper than another place I looked up online!! An employee called me to verify my purchase for my security, which I greatly appreciated and in less than 24 hours my item was delivered! I am very impressed with this company and will definitely use them in the future!
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01 October 2017
Live near Philadelphia. The parts shipped from Utah and Kentucky and I was completely amazed when the parts showed up in two days like stated. I've ordered a couple times through this company and I'm extremely impressed. Website is great, parts showed up on time and correct.
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22 September 2017
Same day shipping? That's a lie. 4 hours to spare according to their timer, and it still didn't show as shipped until the next day. And that was just the beginning.
I called on a Tuesday before I completed the order to ensure it would actually arrive before the weekend, as we had a big event planned and desperately needed the parts. It was confirmed that the order would go out that day.
Paid for 1-3 day shipping via DHL, my experience with DHL is that it'd be here within 2 days at worst.
When RMATVMC's "tracking" showed as "shipped", the DHL tracking number was non-existent in DHL's tracking. That's not normal. DHL creates tracking automatically when a shipment is created.
I called RMATVMC. They told me it just "needed to update on DHL's first scan".
I waited another day, now it's Thursday. Still no updates, either on the website or on DHL's tracking. Still non-existent on DHL's tracking.
I decided to try RMATVMC's online chat.
First, I got told it was "delayed in transit". Knowing full well that's BS, as the shipment obviously hasn't been created with DHL, it hasn't left their hands, 2 days after ordering.
If it had been sent with DHL, it'd show this in DHL's tracking. After an hour calling out the BS, and explaining that I'm very well versed in importing products with DHL as the carrier, and explaining how DHL's system works, I get the response, "I just received a phone call from package info and upon further investigation with the warehouse in Kentucky and with DHL, it does look like the package was missed while being loaded onto the truck. At this time, we can issue you a complete refund or ship the package out today. I do deeply apologize about all of the trouble and inconvenience this has caused."
So I asked for them to remedy the problem by getting it here on time with overnight shipping.
Nope. Wouldn't do it. They screwed up, screwed my family's weekend, and they're not willing to do a damn thing to fix it other than a refund. And I'm left holding the bag, as I already checked with local shops for the parts before I even ordered. I'm SOL.
After 2 hours on their online chat.
I'll take my business somewhere that isn't full of s**t.response / report this review -
08 September 2017
Great deals, great people.
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01 July 2017
Always have what I need.
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22 May 2017
Never have hand a problem have spend around 5k with rocky mountain and never had any problems some of these reviews sounds like they don't know how to use there very simple and easy to use sight.
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06 April 2017
I've spent so much money at this place over the years. ordered a plastic kit for my nephews new klx110. The kit showed up with the wrong front fender and side plates, I called (on a thursday) and told them I needed this fixed (their mistake) by the following Sunday (10 days) so Aaron could line up for his first ever race. They assured me they would be able to make it happen, then proceeded to give me the run around, I had to talk to six different sales reps and a manager, non of which were receiving my emails they were having me send. Was never able to talk to someone in the warranty department ever and I called every day this week. So now after 7 days of getting the run around they finally figured out that they actually do not have the correct parts for my nephews bike and need me to send the entire kit back and that they wont release any correct products until they receive and process the return. This took me a week to find out. Now I only have 2 days to try and purchase a plastic kit elsewhere because or else Aaron with not be allowed to line up on the starting gate, he's was so pumped to try and "race like RV" he will be extremely dissapointed. I've spent thousands apon thousands of dollars on parts and accessories here and the first time something is wrong it turns into a nightmare. I was under the impression that they had the process dialed over there but turns out they just want to make taking your money very easy and fixing THEIR mistakes very difficult. I will no longer be doing business with rocky mountain..
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06 March 2017
If they dont have it in stock they sure can ship quick!
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05 January 2017
Great company to work for! Young and your senior!!!
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25 November 2016
Always have had helpful staff and a good selection of parts, thanks.
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13 September 2016
ORDERED a tire and received it the very next day! Free Shipping and the price was the lowest I could find on the 'net! Impressed, to say the least.
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15 August 2016
Very poor customer service. I ordered a set of wheels and tires for my RZR and was lied to multiple times. After ordering the set, I was told that one of the wheels was going to have to be back ordered. I spoke to a customer service rep who lied to me about them being mounted and told me that he would put a rush on the wheel order, which also ended up not being true. They delayed shipping of the rest of my order by almost a week and when I received 3 tires and only 2 wheels, one of the wheels didn't come in any type of packaging besides the fedex box. Upon opening the box, I noticed there were multiples scuffs and scratches on the wheel. I contacted another service rep who originally only offered me a $75 gift card to their website. I had to fight with them further to eventually only get 10% of my order taken off, only to still be waiting on the rest of my order. Now, it's going to cost me more to get everything mounted. I'm very dissatisfied and will not be dealing with Rocky Mountain ATV again in the future.
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