About
Location :
Added by Jopie, at 22 February 2017
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
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15 Reviews
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11 December 2017
Every time I come to Rivertown Honda for service I am delighted all over again! They have such a great, competent staff of managers and mechanics. I try to call ahead for an appointment and they can usually get me in within a few days even for something like an oil change.
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30 November 2017
Greg was a pleasure to work with, he was very flexible. He found us the car we wanted in no time. He was also very understanding of our 3 year old son we had with us when signing papers. Overall a down to earth guy with a very transparent personality. Would definitely recommend friends and family to buy a car from Greg!
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17 November 2017
Subjective Take:
Truly a wonderful team here at the Rivertown Honda. I was a first time buyer not only of a new car, but at a dealership also. I left more than confident with my new car; all questions answered. They MADE the experience for me. It was ideal and they welcomed me to the Honda family with open arms. And the same consistent, caring service I received then hasn't stopped. They have contacted me since signing day to make sure that I am still happy with my decision and to see if I had any additional questions. If you're in the market for a new vehicle, I highly recommend Rivertown Honda!
Objective Take:
- Efficiency: 10/10
- Attitude of staff: 10/10
- Professionalism: 10/10
- Knowledge of products: 10/10
- Effort and care of consultant: 10/10
- Attentive and thorough: 10/10
- Phone/email response time: 11/10 ***bonus point due to my consultant, Ryan answering my questions outside of his work hours***
- Consistency between staff members (will I get the same service if somebody else assists me): 10/10
- Post-purchase service: 10/10
- Cleanliness of facility/staff: 10/10
and because a 100% positive review these days seems nearly impossible
- 0/10 for not selling flying car's (had to throw in some humor)
FINAL REVIEW: 100%response / report this review -
01 November 2017
My service was excellent! Jay squeezed me in, which I really appreciate, as I work on the other side of town and have been getting home late from work. He also recommended I come back and have a free inspection of my tires, since they are 4 years old and it's getting closer to winter. My safety was a priority, and that means a lot!
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23 October 2017
Hannah was an excellent sales consultant and a true pleasure to work with. She understood our needs, made sure we found the perfect vehicle, and worked magic to get us the lowest price in a four state region. The best new car buying experience we have had in more than 15 years. Highly recommend Hannah and River Town Honda.
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04 October 2017
Kim was wonderful tracking down the exact Pilot that I was hoping for. She stayed in close touch every step of the way. Once the car was in, she contacted me right away, and I was taking it home before I knew it. Without a doubt, I would recommend Kim and anyone at Rivertown for any of your Honda needs, both for sales and service!
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23 September 2017
They forgot to put the oil cap back on twice while getting an oil change. Not only did oil get all over my engine but now I have a $2000 mechanic bill. Will never go here again for anything or buy another car from them. They lost a loyal customer. Best of luck I will tell everyone I know to never use your dealership
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22 September 2017
Tony was great. I came in with a specific type of vehicle in mind and he helped me find the exact car I was looking for. The process was easy and I couldn't be happier with my purchase.
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16 September 2017
Dwain was very attentive and upfront about what I was to expect from the recall process for which was the reason for my latest visit. Environment is exceptionally clean and all employees that I came in contact with were very pleasant. I always recommend Rivertown over other dealerships because of everyone there like Dwain and especially Cameron in the sales department.
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11 August 2017
Rivertown Honda made my car buying experience painless and easy. I would recommend buying a car from here to anyone. Phil did a great job helping me with any questions I had. He was very pleasant to do business with. I'm very excited about my new car and am 100% positive I made the right choice buying from Rivertown Honda.
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22 May 2017
Service department is good; sales department not so good. I have always been treated very well when bringing my Honda Accord in for oil changes and service. When my wife and I went in to purchase a 2017 Honda CRV Touring, our experience was far from a pleasant one. Vehicle we wanted wasn't in stock, so they were going to get one from the Honda plant in Ohio. Phone calls to check on the status of our order went unanswered (phone calls and emails). In the end our vehicle did not arrive as promised, so we purchased it from another Honda dealership across town. Much better buying experience there. Rivertown is close to my home, but unfortunately it looks like I will be buying my future Honda vehicles from the other dealership, where I know I will be treated like a valuable customer.
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10 May 2017
Phenomenal. I leased an Accord with Casey a few years back and when my family grew, I knew right away that I needed to talk to Casey first.
He has a no pressure approach and responds very quickly to text/email. He is well versed on all the features and numbers of all of the vehicles Honda has to offer.
He will even go the extra mile to find a deal that works for your particular financial situation before you ever sit down with the loan department.
He is very friendly, punctual, and most importantly good at his job.
I would highly recommend casey for any leasing or buying needs without reservation.
He is the reason I came back to Rivertown Honda when my lease was up. The entire staff is great as well as their service department.
Excellent to work with both times!response / report this review -
09 May 2017
Tony was my salesman and did a fantastic job working to get me the best price on my new Honda Odyssey. I came in on a Saturday at 3:15 and closed the deal at 3:45 (store closed at 4) which got me in on the lower financing being offered through that date. He worked with me to pump out the paperwork, get insurance coverage and clean up the car until nearly 5:30 when I drove the vehicle home. Three days later he came in early and stayed late while I used his car during my vehicles service for underbody, rust proofing and fabric/carpet protection. He was no pressure and went above and beyond to make me satisfied. A great car buying experience, highly recommend him and Rivertown Honda!
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28 March 2017
Dwain is awesome! I especially enjoyed the time he took to be "more personal" with a little chatting about airplanes. I know it's not "work" related but in doing so for the few minutes makes me as a customer feel appreciated and valued. It's great to also get to know Dwain a little better as well. Thank You Dwain for everything you did today to help with getting my CR-V serviced! You guy's rock!
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01 March 2017
I recently moved to Grand Rapids and it was recommended to me to stop at Rivertown Honda for the standard oil change. The mechanics were very attentive, friendly, and professional. They did a thorough inspection on my vehicle, and found a tailgate light was out. After letting me know, they let me know they could take care of it then. I agreed, and after a short 10 minutes longer wait, they were done. The price was reasonable, service was excellent, and the waiting room had fresh,delicious popcorn for a treat!! Highly recommend Rivertown Honda for your next mechanical needs.
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