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Added by Jopie, at 25 March 2017
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13 Reviews
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29 December 2017
We are staying at The Lodge. We really like it -- smoke-free and really clean.
The buffet was pretty good if you know what to get. It was steak night. Not a good choice -- overcooked and tough. But, the fish was excellent. It's a casino buffet. Not the worst I'be had; not the best.
The reason for the three stars is the casino itself. We are non-smokers. The non-smoking area is in the basement, which is okay, but they put their antique slots down there. My husband tried to play on the other floors, but just couldn't tolerate it any more. We had to cut our casino time short. They used to be on the cutting edge in their ability to accommodate both groups. The air filtration system is an epic fail.
But, we are really enjoying our stay during Christmas week. The decorations and atmosphere are awesome.response / report this review -
24 December 2017
From the time we arrived we had a great time, from when the valet guy took my car to when we left. We had fun playing slot games, enjoyed the Christmas decorations, (although they have been prettier in years past), and we had dinner in the buffet. Our server's name was Amber. She was extremely attentive, very kind and sweet. We all enjoyed the whole experience!
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28 November 2017
Beautifully decorated for Christmas! Santa's Reindeer are here! Buffet for dinner & breakfast was plentiful & delicious. Wait staff very attentive. Casino is THREE floors & even won some money on slots! Coming back Thursdaymore fun with "Good Times Travel" from MI! Wished stores were open earlierwe want to shop!
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17 October 2017
Rising Star Casino Resort stay on 10-14-17
My husband and I received a certificate for Rising Star Casino as a wedding/anniversary present from my mother. The certificate included a round of golf for 2 at The Links, a hotel room for the night, the dinner buffet and the brunch buffet the following day. My husband called 2 weeks in advance and spoke to someone in the hotel to make our reservations and we were told at that time our credit card would need to be kept on file but nothing would be charged to it. My husband and I arrived at the golf course that afternoon and after our game we went to check into our hotel room. We approached the front desk to check in and were assisted by a very unfriendly unsmiling employee. My husband gave his name and told the lady we had a reservation to which she then asked for a $50 deposit. My husband and I were both surprised by this but never the less I handed the lady my credit card without hesitation. She looked at my card and immediately asked for ID. That was no problem I handed her my ID stating as I did so, that my husband and I had just got married. She then tossed her hands up stating that they have a lot of credit card thieves and my credit card and driver’s license were not good enough to prove my identity. So I then presented a signed and sealed State of Ohio marriage certificate to the already aggravated employee. She glanced at the certificate for less than a second and stated “that doesn’t prove anything” this credit card could still be stolen. This is when my patients wore off and I asked to speak to a manager. The employee went to the back and returned with no manager and told us she needed 3 forms of ID to prove the last name. This information was already laid on the counter since I had to empty my wallet basically and find all of my cards with my maiden name. I tried to show her on the marriage certificate where my maiden name was, to which she stated and I quote “I am tired of dealing with you and I just want to check you in, you are making me break the rules.” I have never been talked to that way ever by an employee in that casino or treated with such disrespect. I would be more understanding if I lacked the proper information to prove my identity, but I had everything and because of that employees incompetence it nearly ruined my trip because I was ready to leave right then and there. Any newly married women would have their marriage certificate within a few weeks of getting married; that paper is needed to take to any bank to get issued new credit cards and receiving new cards can take 7-10 business days depending on the bank. This is why the federal social security administration asks you carry your marriage certificate in case your ID and credit card names do not match. I did everything and had everything I was suppose to and was treated so rudely and unfairly by that employee. So not only was I held up at the desk to check in, I was insulted, talked down to, had my right to see a manager refused, overcharged (according to the original information we were given) and given an overall horrific impression of the casino hotel and its staff. I sincerely hope someone addresses this issue and this employee. If nothing else give the employees a basic common sense idea into identity theft and basic entry level proper customer service. I am in no means looking for anything from the hotel for this incident, because I highly doubt I will ever return for any reason but someone should be aware of the way front desk employees are talking to guest and the way guests are being treated when they have nothing but all the proper information and the employee lacks the competence.response / report this review -
02 October 2017
This place is a perfect escape from a busy life, located in a serene, beautiful village and it's peaceful too. Hospitality and service is awesome. They have a friendly and nice staff in the restaurant too. The river view buffet, they have is worth the price you pay. Awesome food, friendly staff; would say a most welcoming place to everyone.
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19 September 2017
I has a great time at Rising Star. I went to see Billy Gardell and took my Grandma with me. We were able to sit in a location that was close to the restrooms and still be able to enjoy the show. Rising Star has a very nice facility for concerts and shows.
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16 September 2017
This is a very nice resort. They have added a section to it for those who are traveling in style with their RV. There is a nice choice in slots and the staff is very delightful and helpful. I definitely recommend going during the month of December. They put on a big performance that makes you feel the holiday spirit and that you are visiting Santa's helpers in the North Pole.
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09 August 2017
My first trip to this casino was very nice and interesting. They have a rewards program there called Rising Star Rewards. It's pretty standard to that of most reward programs of casinos in the area in that it is points/tier based. The atmosphere walking into the casino was very spectacular. It's set up kind of like a little town inside with all kinds of shops/venues lined throughout the main room inside just before walking into the casino portion of this establishment. It looked and made me feel like I was walking through Disney Land as the set-up is kind of similar to that of there's. Inside of the casino there are four floors with games on them. The first is the only non-smoking floor and the fourth is mostly office space. The third floor has all the table games on it. I really liked the $2 a hand video blackjack game that they had. I didn't do so well on my first visit as far as luck goes..I had a few hits for $10-$20 while I was betting the minimum bet on the slot machines, but nothing too big. I spent about $150 here over the course of 4.5 hours. I only played slots this time around. I noticed that the casino wasn't nearly as crowded as I'm used to a casino being on a Sunday though..probably because Belterra is also located in the same region (about a 20 minute drive away). All and all, I'll definitely be back to give my luck a second shot here. Perhaps next time I'll go a bit earlier so that I can try out their buffet. -James
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24 June 2017
Very nice employees treat hotel guests like frliends. Have stayed there several times, with no complaints. Gorgeous at Christmas time. Definitely a MUST EXPERIENCE with a live reindeer exhibit! An amazing hidden gem is their deli, where you can create your own order! Large food servings are quite cheap!
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18 June 2017
I like that there is a non smoking section. Food is really good. And they had a awesome show.
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29 May 2017
Great place to go! Casino is small but you will have fun. Don't go to the 4th floor. It only has 15 slot machines, but the rest of the casino is great.
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04 April 2017
The rooms were not in the same building as the pool, restaurants, and casino. We booked this because of the pool and hot tub. But both were small and lots of kids. We had to wait for a shuttle to take us to that main building. As a result, we never actually went in the pool! The room itself was clean and comfortable. No breakfast, and a couple restaurants were closed since it was a Monday.
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01 April 2017
The Rising Star casino hotel (The Lodge) is nice and clean. I had a problem this time because I reserved a King bed but was told that there was none available because my reservation was just a request. They did have a room with two queen sized beds but that wasn't what I reserved. If it was just a request then I should have been told at the time of making my reservation not when I checked in. I also got a room on the first floor and it has drapes on the window with light white curtains in the middle. The problem with this is the drapes do not close all the way and if you get close to the curtain you can see everything on the outside so I know if someone would look in the window they could see in. Plus when the sun comes up it shines straight in. As I said their standard room is very nice and clean but it has a problem with privacy because of the window coverings
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