Mr. Hamilton, the night manager was very helpful and efficient. Even though the system allowed us to book a room when one was not technically available, he was able to accommodate us. The only reason that I credit this location with 4 rather than 5 was because I was unable to get the internet to pick up a signal. IP address was never recognized, so I could never even get to the password and accept page. Also, the breakfast was not as good as is provided in other locations. On the bright side, the room was clean and the staff is great!
The room was pretty standard. The arrows on the remote were finiky. I would press up and it would go up several spots after a little quick press. The peep hole on my door was missing and filled with toilet paper. General manager was very nice however.
On the way to Tennessee my wife and I had car trouble and decided to check in here. Well all I have to say is that Jackie S. checked us in and she was amazing! She helped us turn a bad day into a much better one. Thanks again Jackie.
My family and I (kids ages 4,3,2) had been on the road for 13.5hrs when we were looking for a place to stay. I called this place twice and the woman told me both times to just come right on over, that there is no need for a phone reservation. We thought that sounded great and drove the last 35min to get to this hotel. Well when my husband went in to get the room, they informed him that they had no more availability. My husband explained our frustration and the front desk person told us they have heard the same thing from many other people tonight.. very frustrated and exhausted with this.
We were on a road trip, so we had never stayed in this hotel prior to this trip. Holiday Inn Carrollton was clean, full of friendly staff, and accommodating on a strange schedule for our travels. Our daughter and her friend had a great time in the pool and loved the breakfast. We were dealing with some food allergies, and the staff was informative and careful with those needs. The room was comfortable and clean. I have no complaints whatsoever, and only compliments for this hotel. Thank you for making our trip that much more enjoyable. We got exactly what we wanted and hoped to get.
Everyone was really nice..Helen at front desk is awesome. Room was clean. Dining area is really nice.
Very nice place to stay.The Host was excellent. He was such sweet 💓
Hotel was clean. Room was clean. Bed comfortable. Clerk at check-in was very friendly. Breakfast not too bad in the morning.
Was there for an event at Speedway and this place was perfect. Staff was very friendly and helped is find some local food. Beds were nice, plenty of liens and everything was clean. Also great free breakfast!
Absolute best, most hospitable staff I have ever encountered. The rooms are upscale, clean, and comfortable. The breakfast area setup is truly awesome (gotta love the bacon and all day fruit and juice.) The heated pool is super nice. Everything about this hotel truly makes it fantastic but the unbelievable staff make it a Holliday to remember. I love this place so much that I don't wanna leave and I recommend staying here to everybody. It's a great place for everyone. LOVE LOVE LOVE The Holliday Inn in Carrollton, KY.