Rick Hendrick Toyota Sandy Springs
6475 Roswell Rd NE, Atlanta, GA 30328, USAAbout
Location :
Added by Jopie, at 16 December 2016
Opening Hours
- Monday 7:00 AM – 9:00 PM
- Tuesday 7:00 AM – 9:00 PM
- Wednesday 7:00 AM – 9:00 PM
- Thursday 7:00 AM – 9:00 PM
- Friday 7:00 AM – 9:00 PM
- Saturday 7:00 AM – 8:00 PM
- Sunday 11:30 AM – 6:00 PM
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15 Reviews
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22 November 2017
My car buying experience at Hendrick Toyota in Sandy Springs was outstanding. I am now a proud owner of a 2018 Toyota Camry. My sales consultant, Joseph Jordan, was very approachable and knowledgeable. He worked with me to make sure I could get the car that fit my requirements and desires. He also made the financial part simple and understandable. The staff at Hendrick Toyota were all very attentive and friendly. Overall, I am very happy with my entire car buying experience.
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20 November 2017
My husband and I purchased a 2014 Honda Odyssey a month ago from Rick Hendrick Toyota. The service was great minus the very long wait on a Monday morning, despite being one of the very few customers at the dealership. Garrett was our salesman, and my husband and I were very pleased with the level of attention and responsiveness he gave us. The engine & mechanics of the Honda we purchased are solid. After taking it through a car wash we were stunned to find the dealership had buffed some serious marks on the outside of the vehicle. Also after taking it through a car wash, the front passenger side door plastic panel fell off. We discovered the panel needed to be replaced well before we had it (the plastic parts that keep the panel on were not there), but instead of replacing it it had been put back on as if there were no problem with it. There was also a large scuff on the window that neither of us noticed until later on. The dealership provides a service that is non-negotiable in the purchase of a vehicle from Rick Hendrick Toyota, in which they ensure the vehicle is detailed inside and out. This service was really "talked-up", but I didn't find there had been much cleaning done. There was trash in the back pocked of one of the seats, the dashboard was dusty, and whatever they used to clean the inside of the windshield was not properly wiped down - if the sun was shining on the windshield the view was so cloudy that you couldn't see through it! Other than some cosmetic issues, the vehicle itself is wonderful. The staff was very friendly, and our salesman Garrett was great.
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17 November 2017
Joseph was such a great cars salesman!! He made me feel like family and he showed that he really tried to help me! I started off looking for cars at this dealership and have been to many dealerships throughout the week. Joseph sold the 2015 Toyota Corolla so well that I decided to return! When I became annoyed about the financing part of the car buying process he seemed to know exactly how to keep me calm. He truly has a powerful communication gift! He displayed phenomenal verbal and non verbal communication skills and I am truly appreciative for his service! Thank you Joseph !!!
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13 November 2017
I worked with Louis Thompson. Great guy! I have had some issues with credit and financing and currently working towards getting better at it. I really wanted a BMW that was out of my price range and was used at that. He had me look at a brand new 2018 Camry and told me it would be better to get a brand new car than a used one with my credit situation and being upside down on my trade about 6k. I thought this was crazy because I needed something cheaper to get lower payments and that was not the case I found out! They worked with me almost two hours past closing to get me very close to a payment I could handle on a brand new car! I appreciate his help and leavened a lot about credit at the same time! I also have an option to do the Toyota conquest program that would allow me to upgrade or trade in the car after 12 months paid on time and get a cheape interest rate! Would have never known my options had I not come here! They worked hard with me until the very last minute! I am thankful I can begin fixing years of neglected credit with their help!
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31 October 2017
I recently purchased my 1st car with Joseph and he was exceptional. He already had the perfect car in mind for me to look at when I arrived and I feel in love instantly. Other car dealerships gave me a hard time when trying to purchase a car, but here everything was easy and simple. Julian also worked hard to get us the best deal possible, I was so appreciative of that. They did all the work and all I did was sign. Great Job Joe, will be recommending others your way!!
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15 September 2017
Unfortunately I bought a car from here. First of all, when I showed the price they advertised online, they come up with extra charges such as car dealer administrative charge 699.00 and 1897.00 for service agreement, which they reduced to 1297.00 (in the invoice they billed as tires). I refused the service agreement fee, but they said it is mandatory and the price they advertised online is to attract customers. This is what the sales guy told us. Next turn was the finance guy to sell the extended warranty which they succeeded in order to get good interest rate which is not economical and true. You could get a far better rate from bank and it doesn’t have to do nothing with extended warranty. This is absolutely a shady practice. After buying the car we came to know that it has only one key. After negotiation with the sales person and the manager they agreed to share the price for a duplicate key. After repeated emails with the sales man and the manager which they responded initially, never responded again. The dealing was so unprofessional and against ethics. So please be careful when you deal with this dealer.
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07 September 2017
Lenard Taylor was very helpful to my wife and I, as we tried to find a car affordable for our family. While my first experience in the service/sales department was less than satisfying (a salesman NEVER followed up with melike he said he would), once I met Lenard, he helped restore my faith in this location. He was helpful in answering any and all questions we had. Lenard "the beard" Taylor deserves more than 5 stars! Thanks for our new Ford Escape!
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06 August 2017
I have now purchased two cars from Hendrick Toyota, and both times have been very pleased with the dealership's professionalism and desire to satisfy prospects and customers. For my most recent purchase, I worked with Steven Duty, who located the exact vehicle I was seeking, then went through the negotiation process with great communications, quick follow-up and sincere earnestness to make a sale without being overbearing. Like any strong sales person, he carefully listened to my thoughts and needs, then responded with honesty and commitment. When I arrived at the dealership to complete the transaction and pick up the automobile, Steven had the car ready and waiting, along with all the necessary paperwork. He walked me through the entire process, from start to finish, and has followed up afterwards to answer questions and make sure I have everything needed. I would highly recommend Steven Duty and Hendrick Toyota for your next purchase.
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18 July 2017
Wasteful Sales Staff.
I submitted an online inquiry about a vehicle and within an hour (on a Sunday), received a reply back. Even got a text message from the sales person with his business card. All good. About 15 minutes later a call from the sales manager, still all good. When we arrived at the dealership, we waited for 15 minutes + for the person we communicated with only to find out out he was with "a customer" and would be helped by another sales associate. Never met the person that sent back an email or a personal text w/ his business card, keep that in mind. After that, the vehicle listed on THEIR website was done incorrectly. Wrong color & specs. Even worse, it was on the window of the vehicle. They stated is was a typing error, an over site. I understand an over site but not one that's on multiple websites listed as one thing but is completely different.
We were lured into misconception & tried being sold on something else. While we waited in the lobby for substitute sales person for over 10 minutes after that, we informed the front desk that we were leaving. Another 20 minutes passed by as were driving away & got a phone call asking why we left! And that they had another vehicle that was the right one. So after driving for 45 minutes & waiting another 25 minutes, for the wrong vehicle and another 20 minutes to be rudely called & never apologized to, I simply to them that this was unprofessional and suggested a different way of handling things when this sort or thing arises. Again, no apologies. Horrible service, horrible sales tactics, horrible experience. Stay away, far, far away. Typical, old fashion car sales at it's finest. Never trust it.response / report this review -
07 July 2017
I recently purchased a 2016 4Runner and had a great experience with the Rick Hendrick Sandy Springs staff. I would highly recommend salesman, Louis Thompson, for any of you looking to purchase a Toyota in the area. Louis is very likable, energetic and works tirelessly for his customers. He made sure he did everything possible to win my business and even came to work on his days off! Louis was also able to coordinate the installation of additional items I wanted for my vehicle immediately. He truly is determined to do what's best for his customers. I also had a great experience with sales manager, Julian Foster. Julian was able to get me a very competitive interest rate and additional warranty package on my vehicle. Julian was very personable and I enjoyed working through the logistics of my financing with him.
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05 January 2017
My wife and I stopped at Hendrick Toyota Scion Sandy Springs after talking with Chris Kalfas over the phone. Chris was very knowledgeable and came across genuine and customer centric. Once we selected our Toyota Highlander Limited Platinum he took the stress out of car buying in determining our final price. Everyone we met at the dealership was friendly and went out of their way to make sure we were comfortable and answer our questions. My wife took the car back a few days later to install a couple of added options and the service staff provided a courtesy car. Our overall experience with Rick Hendrick Toyota was a great one. Keep up the great job!
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28 December 2016
I had the pleasure of working with Brad Bauer as my sales consultant. He was very professional, courteous, and pleasant to work with! My overall experience was great. I feel free and comfortable to Brad or Camden (Finance) if I have questions about the purchase of my certified used 2015 Toyota Camry. Even during the busy holiday season they return my calls promptly.
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24 December 2016
My experience with Mr.louis Thompson was excellent. Louis made me feel very welcome at team Toyota and works extra miles to make sure I was completely satisfied. Yes I would definitely recommend anyone to Louis Thompson, not only he's a great dealer, he is also a great host. he make you laugh and talk to you and making you feel comfortable. Thank you again Louis for helping me to buy the 2017 Toyota corolla, even when I was not expecting to get it, you made this so easier for me in same day.
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23 December 2016
I always have a great experience when I go to this location whether it's to service my car or to buy a new car. A couple of weeks ago I went to have my car serviced and decided to stop by the showroom just to see what they had and ended up walking out with an almost brand new RAV4. Louis was our salesman and he is one of the best. Not only is his customer service superb but he has a personality out of this world. He's a very authentic guy and made sure my husband and I got the best deal possible. The finance manager, Julius is also great too!
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23 December 2016
Went into The dealership yesterday in hopes of finding a car after searching several other dealers. My sales guy Christopher Kalfas was just the guy I needed. After looking over a few options we settled on one and he got to work. He and the finance team were awesome making sure I got a vehicle inside my budget and didn't get into something I shouldn't. Came in expecting to go to yet another dealer later but ended up walking out keys in hand!!!! Great team of guys and I highly recommend them if anyone is looking for a car. Ask for Chris he will be honest and straight with you!!!
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