Rick Hendrick Toyota of Fayetteville
1969 Skibo Rd, Fayetteville, NC 28314, USAAbout
Location :
Added by Jopie, at 05 October 2016
Opening Hours
- Monday 7:00 AM – 9:00 PM
- Tuesday 7:00 AM – 9:00 PM
- Wednesday 7:00 AM – 9:00 PM
- Thursday 7:00 AM – 9:00 PM
- Friday 7:00 AM – 9:00 PM
- Saturday 7:00 AM – 9:00 PM
- Sunday 12:00 – 7:00 PM
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15 Reviews
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01 December 2017
Very disappointed in this dealer. I have bought several vehicles from here and thought they would take care of me. Well, after three hours of negotiations, I walked away with a deal I wasn’t too happy with. Basic 4Runner Sr5 with no steps and if I added steps, the price would be 20 dollars higher a month. I debated and decided to go to a dealer out of town. Wow, what a difference that made. Not only did I get a $30 a month cheaper payment then what Rick Hendrick quoted me, the 4Runner I got has steps along with several other options on it that the one at Hendrick did not have. Both identical vehicles but one loaded with extras the other, at Rick Hendrick, was basic. I can’t knock the service department at Rick Hendrick because they always take care of their customers but it is true that a dealer in a military town won’t come off their prices because they know that someone else will pay more for their vehicles. Sad but they have lost my business as far as sales go. Maybe one day, you’ll actually remember that making an extra 2 or 3 thousand on a vehicle isn’t worth it when people start shopping else where. Oh, and I was a loyal customer that had purchased a total of 9 vehicles from this dealership. No more! I would really love for the gm to respond as the floor manager stated if I can get the deal then I should go get it at another dealer. I don’t think that is good sales to treat a potential customer as such.
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19 November 2017
Outstanding customer service from beginning to end. I went in for an oil change and was in & out in 30 minutes. The staff is amazing, friendly and my car is running like a dream. Ive always hated getting my car serviced, but they sure did make it an experience that I will never forget. Thank you Rick Hendrick Toyota! Keep up the great work!
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01 November 2017
I ended up getting a blown out tire during the work week, and I needed a place where it can done properly and in the fastest time possible. I then called Rick Hendrick Toyota Fayetteville right there and then, and they told me that I can do a walk in with my issue.
I ended up deciding I’ll just replace all my four tires, and James Wright who was an employee there helped me get the best deal there is. He even went out of that way to make sure he can bump down the price even just for a bit.
Due to my work schedule, I had to leave my car there overnight and pick it up the next morning. They were very understanding, and they kept me updated with what’s going on in my car.
The price is a bit high, but considering the service that they offered, and all 4 tires, plus the alignment, installation and tax— it was still a deal!response / report this review -
19 October 2017
Rick Hendrick Toyota was so helpful for us during a sort of stressful life moment. Ryan, the sales manager, and Chelsea our sales lady, spent the entire day with us (the whole day, folks. Breakfast to dinner) and went to some great lengths to help us get a car that our family needed. I'm looking forward to going back for oil changes and tire rotations!
That aside, Toyota really is in a league of its own in general. There are a lot of things they have made standard in their vehicles that you don't necessarily find standard with other car makers. And they are things we care about--safety features and protection features that help the car maintain its value. We had a Toyota many years ago and I'm definitely happy to be in one again. It feels just as great as our first one, and Rick Hendrick made it easier to get into it.response / report this review -
11 October 2017
Bought an f150 from Toyota and they know more about servicing it than crown does. They took care of all warranty complications with ford for me. The directly handled transporting the vehicle to a ford location. Overall less hassle than taking it directly to ford. Also hooked me up with a rental that was very luxurious! They made sure to park all vehicles at the front for me and park my rental right beside my truck so that I was able to get all of my stuff out. All associates were exceptional! The process itself took less than 30 minutes. Ashley was calm and collected while I battled with my insurance company and ford dealerships! Only ford dealership worth messing with is Lafayette and they communicated with Toyota associates effectively! Blown away with how caring and friendly the staff was!
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12 September 2017
This place is a scam. Our Land Cruiser was recently taken to them to have a hydraulic brake booster put in. After being quoted one price we found out it was going to be substantially higher. Not only that the HAD to do another repair first to fix the problem, nope that didn't work. They just scammed us out of $570 to not fix what was originally wrong. We have had multiple bad encounters in the past with the dealership. Finally giving them the review they deserve. What a bunch of crooks.
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13 August 2017
Being military, I always told myself that I would never buy from a vehicle anywhere near base. So I got there met with Ted one of the managers and he greeted me with such warm and welcoming greetings. From there I met with Ted and with me being a prior salesman I already knew the ins and outs of selling a car, so of course I was gonna give him a hard time and made sure I got what I wanted. And I wanna thank him and the entire dealership for they're patience with me. After hours of negotiations and changing from car to car. I drove off the lot with a brand new 2017 Toyota Camry. Thanks to Tim & Ted. HIGHLY RECOMMENDED
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13 July 2017
I had very good experience with Ethan. He was very polite and professional in very aspect of the process! I had a very particularly situation but gladly they did a great job working with me!
Come back a month later for my buddy purchase Ethan did an amazing job again! I'm really impressed with all the staff and how they are always prompt to work with you in any situation you are!response / report this review -
12 June 2017
My experience at Rick Hendrick of Fayetteville was great. Adonis, the sales agent that assisted my wife and I was very gracious in listening to our interests in the vehicle we were looking for. Also his understanding of our budget and how he took the time to talk with us not just to us was outstanding as well as greatly appreciated. The Sales Management staff was also very accommodating in working to get us in the vehicle we were looking at with no hesitation. I would definitely recommend Adonis and Rick Hendrick sales team to anyone looking to purchase a new vehicle who want to enjoy the buying experience. Thank you Adonis for your time, consideration and the great help you gave my wife and I in the different purchasing options that got me a new 2017 Toyota Tacoma.
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14 May 2017
Shout out to the amazing staff of Rick Hendrick! I don't think a purchase has ever felt better than this truck feels to me right now. I started out this week just looking, trying to figure out exactly what I wanted. Devon was helpful in showing me the different trim packages and helping me decide which Tacoma was the perfect fit for me. He was off the day I was able to go back to the dealership to finalize details and make the purchase but the amazing staff stepped right in, honored the terms I wanted and made the deal happen in under 3 hours. Adonis Ross is an awesome salesman! He took the time to make sure that understood all the features that came on this truck. no small job considering I had NO experience with the technology in new vehicles. He was super courteous and helped me get the truck home since I went alone, not expecting to be able to take delivery today. Darwin, the finance guy, made the terms clear and paperwork easy to understand. I showed up planning to just look but found a deal too good to pass up. Overall, great experience with this dealership!!!
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11 January 2017
Buyers please STOP by going this dealership. Sales lady has confirmed price, sent me payment authorization form in pdf format. Finally Sales manager called me and told this price is for LE model not XLE.
I never ever referred LE model during conversation because I didn't want that.
Buyers now you know that how quickly they change their decision even after confirmation. So I would suggest please visit other dealership who knows how to do business, make customers happy and maintain long time relationship.
Misguiding by showing $2000 off certificate. In fact this is just lollipop once you open the website.
Think about after sales support.
STOP STOP STOPresponse / report this review -
08 January 2017
I waited for over four hours to get two new tires and an oil change! Shouldn't take that long.. over priced and more people standing around drinking coffee then helping customers or keeping them updated on their cars.
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05 November 2016
Went and upgraded my car had mrs. Dawn as my sales woman . Absolutely amazing. She's a great soul. Made me feel extremely comfortable and was very honest with me. I highly recommend her as a salesperson.
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18 October 2016
Everything was excellent at this place. Adrian is a salesman with good empathy. He senses the needs of the customer and he is able to adjust these needs in order to achieve an optimal result. He is not simply bound by a prepared sales track, but he functions in terms of the real interaction between himself and the customer. Sensing what the customer is feeling, he is able to change pace, double back on his track, and make whatever creative modifications might be necessary to home in on the target and close the sale.
If you ever go to this place, you must ask for Adrian Berber. He is the most capable salesman and a great human being.response / report this review -
12 October 2016
John Tabb was a great sales associate. He definitely does a great job. I'd like to thank him. I wasn't looking for a new car but they got me a great price that I couldn't say no too. They did their best to get me in a car while working with me. Great place to buy a car. Love my Corrola!
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