Name: Rick Hendrick City Chevrolet
Address: 5101 E Independence Blvd, Charlotte, NC 28212, USA, US
Telephone: +1 980-242-5621

Rick Hendrick City Chevrolet is a car dealer, located at 5101 E Independence Blvd, Charlotte, NC 28212, USA. They can be contacted via phone at +1 980-242-5621, visit their website www.citychevrolet.com for more detailed information.

Location :

5101 E Independence Blvd, Charlotte, NC 28212, USA

Contacts :

Added by Jopie, at 18 April 2017

Monday 7:30 AM – 8:00 PM
Tuesday 7:30 AM – 8:00 PM
Wednesday 7:30 AM – 8:00 PM
Thursday 7:30 AM – 8:00 PM
Friday 7:30 AM – 8:00 PM
Saturday 8:00 AM – 8:00 PM
Sunday 12:00 – 5:00 PM

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Rich K

22 December 2017

The most wonderful car experience ever. I had the pleasure of working with Lukas and Travis. Car buying is never easy but they were able to take away a large amount of stress and pressure. My girlfriend isn't good with numbers and they broke down the numbers multiple times until she understood it. This car buying experience is the greatest car buying experience I have ever had. This location is full of great people and I would recommend everyone to try this location before going anywhere else.
Latasha Shaver

20 December 2017

Great experience with Hendricks Orlando S. Hall is a great,friendly,understanding,kind man.. Very patient and through Salesmen. I recommend every one goes there and ask for Orlando Hall personal.
Michael

28 November 2017

(Service dept. review) I had my 2007 mid-size Chevy regularly serviced by City from 2009-2015 and always came away satisfied. Service advisor Travis Boone, in particular, has always gone above and beyond the call for me, and I highly recommend him. I had City perform a wide variety of routine and preventive maintenance work on the car from 12K-105K miles. It always came back to me clean and with the work done right the first time at a reasonable price. Alternate transportation was available when I needed it. All I would change is the small and confined customer lounge down the hall, and factors that are out of City's control: the deteriorating neighborhood around the dealership, and the dicey entrance/exit points to the store made tough by the highway in front of it. Overall, I'd definitely endorse City as a go-to place for keeping one's Chevy in top condition.
Ed Ramberger

27 November 2017

Too bad you can't leave less than one star.

Purchased a new 2016 Corvette there. Worst purchase and service experiences ever. After first oil change (which was a fiasco in itself) I had a terrible oil burning smell that was so bad people at work were asking me what was wrong with my new car. I wound up having to clean oil overspill, tighten the filter - oh and it was overfilled. In addition i had to clean differential fluid they spilled all inside the rear subframe. Icing on the cake was they didn't even reset the reminder.

Numerous problems later culminating with the entire car being scratched by them after verbally requesting to service manager and leaving a huge note in the car not to wash it - they did and the entire car was swirled. The day I turned it in for lemon law (that's another story) I watched their car was process in their lot. One guy hosed down the cars and another started on the wheels with a rag and worked his way to the paint - way to go there guys!

Through it all, there was no genuine taking responsibility for any of their errors. I would just recommend you go somewhere else.

Disregard their replies to these reviews - all I ever got was lip service and empty promises. The combination of a defective Chevrolet product and the experience at this dealership has this lifelong Chevrolet owner looking at different brands.

In a hilarious twist, they are still calling me trying to sell me a car. Unbelievable.
Cmoore74

27 October 2017

The GM (Cam) and salesperson (Patricia) went out of their way to make me feel comfortable and confident about the purchase I was making. In addition, it was one of the quickest car buying experiences I have ever encountered. Way to go Hendrick!!!
Nick Bowles

23 October 2017

Saleswoman was amazing, however when I asked the finance manager specifically, in plain English, "will you do any hard pulls on my credit" he lied to my face and said no (I knew it would do at least one). The next day there were 5 inquiries.

Called me SIX TIMES in an hour while I'm at work. Very unprofessional, and making me have to pull my phone out of my pocket during meetings to make sure it isn't an emergency.

There are plenty of dealerships in Charlotte. I went to another and found a better vehicle, for less money, and a lower interest rate. Their finance manager didn't lie to my face either.
Tatyana Stefoglo

03 October 2017

Lukas Pantus is in sales and let me tell you, he really went above and beyond making sure I had the best deal and that I had exactly what I wanted without forcing anything else on me. He really had great service and dedication. He cares about your experience at City Chevrolet and is extremely knowledgeable. I highly recommend asking for Lukas.
Lance Reagan

29 September 2017

Lousy customer service. My domestic partner bought a Chevy Volt from them. A recall occured so she called to schedule an appointment. She's off Saturdays so she scheduled for Saturday. Someone here "SCHEDULED" her appointment on Saturday. When she showed up, they told her that there is no Volt technician that works on Saturday, so it was a wasted trip. When she did get the scheduled recall completed, the car failed to start the following morning. She had the car 17 months, and it fails to start the morning after they work on it. It had to be towed to the dealership. They said a part failed at this time, and one would have to be sent from Michigan, so they kept the car overnight. The following day, they were suppose to call her at work with a update to repairs. They called home instead, where she was not. She told them she was at work, and gave them her work number. All day when we called, all we got was a answering machine at the service dept. We left messages with them to call her work number, which they never did. A 1/2 hour later, we went home. We had to call the dealership operator,and she took the message to the service dept, before we could get a call. Still have not gotten an answer as to what happened to her car
I've gotten better customer service from Chrysler Corp.
Rev, Rolando Rawles.

30 August 2017

Upon entering Hendrick Chevrolet service department for service on my automobile was greeted with a polite service from Mr Andy Davis in the garage took care of me and promised to get back to me right away what you did. There was no long wait service was long time I give this a thumbs up. While waiting in the waiting area for my automobile to be serviced I needed assistance because of my handicap so I phone the company and got a young lady on the phone name name Melody she did the leg work for me since I could not and on that note made me a cup of coffee perfectly ingredient me with smile she was very polite and assisted me 100% to whatever I need it and above thank you for your service what a beautiful personality very Christian.
Geralyn Wagner Dooley

15 June 2017

They stand by their word.I just purchased another car, for my son, from City Chevrolet on Independence Blvd. After getting the run around from smooth talking salesmen, at dealerships that were closer to my home, I decided to make the drive to City Chevy. I still have my Suburban that I purchased there, now I have a very happy son, driving a 2012 Camaro. When the time comes again, I won't waste my time, I'm just going to go straight to Rick Hendrick City Chevrolet on Independence Blvd. So should you !
Natwana Pace

01 June 2017

It was such a great experience! I was able to drop my car off and get the rental all in the same place. Then, I was given an estimated date for competition and it was completed on that day. Not to mention, my car looks amazing! It looks like it was never in a car accident. Jake and Curtis were AWESOME and gave me a phenomenal customer service experience!
Candius Cowan

10 May 2017

I had a great experience working with Orlando (salesman) and Travis (finance). They help make the process go smooth as possible assisting with finding a car in my price range. Also, they went as far as helping us complete paperwork with the finance company on 2 different occasions to finalize the deal that was in our best interest. The whole staff was great and curious!!
Bryan Yerke

06 May 2017

Andy Davis (service manager) always sees that I get exemplary service and Bryce (the driver) always provides stimulating and enjoyable conversation during the complementary ride to and/or from work when I leave my truck for service. I can always depend on all service being performed correctly. Both of these employees are a major asset to Hendrick Automotive and City Chevrolet in particular. This my third City Chevrolet vehicle since 2006 and this type of service is why I keep returning.
Tyler Deitrick

25 April 2017

I had a wonderful experience during the day of my purchase at Rick Hendrick City Chevrolet. Tim Dobbins was the salesman who went above and beyond in order to get the vehicle that I've always wanted. They truly care about their customers. I know that sounds cliche, but it's 100% true. He answered all of my questions with complete honesty, and never pressured me into doing anything that I felt uncomfortable with. He even bought me lunch! If you want a new vehicle, I strongly recommend going to Rick Hendrick City Chevy and talk with Tim Dobbins. He got the sale, I bought my dream truck, we created a friendship, everyone wins!! Thanks, Tim!!!