Name: Rice Toyota
Address: 2630 Battleground Ave, Greensboro, NC 27408, USA, US
Telephone: +1 336-288-1190

Rice Toyota is a car dealer, located at 2630 Battleground Ave, Greensboro, NC 27408, USA. They can be contacted via phone at +1 336-288-1190, visit their website www.ricetoyota.com for more detailed information.

Location :

2630 Battleground Ave, Greensboro, NC 27408, USA

Contacts :

Added by Jopie, at 04 May 2017

Monday 7:00 AM – 8:00 PM
Tuesday 7:00 AM – 8:00 PM
Wednesday 7:00 AM – 8:00 PM
Thursday 7:00 AM – 8:00 PM
Friday 7:00 AM – 8:00 PM
Saturday 7:00 AM – 8:00 PM
Sunday 8:00 AM – 5:00 PM

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Douglas Estremadoyro

27 December 2017

As I start to write this review, I am still waiting in the service lane to get my vehicle. Earlier this afternoon I had at 1 PM appointment and I waited in line for almost 20 minutes for a service advisor to greet me and check me in. When picking up, after waiting again, I had to talk to two people to get my paperwork and pay. After payment I stood in the service lane for several minutes for somebody to verify my paperwork and get my keys. Nobody showed up so I had to go find a service advisor behind the glass windows. I am quite familiar with the Toyota system of high-efficiency and no waste. This guys are NOT running a Toyota system.
Betsy Fisher

20 December 2017

Thank You Rice!! I showed up at 5:30PM needing help getting my sunroof to close (80% rain coming) they got it closed in no time and at no charge.. That was excellent news! Everyone was very kind and the awesome lounge didn’t hurt either! 😘🤗😁
Robin Priddy

16 December 2017

I’ve bought several vehicles from Rice and have always been very satisfied with the experience. The service department is exceptionally good to work with. Very easy to set up appointments and I’ve never had to wait an unusually long time while having any vehicle serviced. Rice is always my first choice when looking to change vehicles.
Dan Gardner

07 December 2017

UBER was great.
Enjoying my car wash now.
Service was quick and easy.
Thank you.

That said, I was there with my wife's car last week and I had an appointment and stood there for over 15 minutes without anyone saying a word to me (the time before was similar, but less time). I almost left, but the nice lady just getting back saw me standing and jump right into action. She is the reason I stayed and came back today. I've been coming to RT a longtime and want to keep coming to RT, but that needs to improve (and today went great - note, same nice lady).

I hope this is helpful.

Sincerely, Dan
Ron Meade

15 November 2017

Excellent service. Stephanie called as scheduled to keep me up to date on the status of my car. I am very pleased with the results. Looks great! Plus, Stephanie was very nice to work with me, as my card was unable to accept full payment. $2000 was accepted. The remaining balance will be taken care of today by Stephanie. She is a very valuable employee there. I would recommend your shop to anyone.
Shelby Graham

28 October 2017

Great service. Jack disclosed what needed to be done now vs. Later to keep me safe. There was no hidden charges. He applied all available discounts. He honored all he stated truthfully and saved me about $200 from other quotes. I'll be back.
Tia Yancey

24 October 2017

Fast and friendly customer service. I was impressed by the customer service reps walking around and asking if we needed anything, and giving continuous service updates. I will definitely return and purchase another vehicle from you guys! Keep up the good work!
Steven Dillon

22 October 2017

Rice Toyota is quite a fancy establishment for buying, selling, or having work done on your vehicle. They are more professional than a possum in a pine tree. The girl who helped me was polite, helpful, and sweeter than a sack of sugar. The mechanics that I saw were unusually clean and well dressed. These people seem to know their trade better than a two-toed tiger in the middle of a twister. I believe they are honest, kind, loving folks who want the best for their customers, although I'm sure some of them have money on the mind. Even if they are in it for the dough, I'd give them a 10 for helpfulness and friendliness.
Barbara

22 September 2017

Excellent experience today 9/21/2017, at Rice Toyota!!! Jonathan Dotson, Service Lane Manager, was very customer service oriented and was very professional!! Derek Barber, Service Advisor, was also very nice and professional!! Both of these guys were concerned about servicing my Daughter's Toyota which I brought in for recall checksthey were very informative and I could not have asked for better service. I was very happy and satisfied with the overall service. I will definitely go back there again everyone was awesome!!
Karla Nicolas

20 September 2017

I've been a customer of Rice Toyota for at least 10 years. I had set up an appointment 2 weeks ago for a complimentary light restoration. I showed up 10 minutes early. I also did text the manager Jonathan the same day the appointment was scheduled. I was told it would take 3-4 hours to get the job done. I know it should only take 1.5 hrs at the maximum. Two hours into it, I asked the lady that walks up and down asking how everything is going to please get status update on my car. She came back and told me that the ticket said they have until 4pm to get the job done and that will have it ready in an hour which would have been 3:30pm. So for the first 2hrs, my car just sat there! The service advisor named Jack not once did he have the courtesy to give me an update during the whole time I was there waiting. Around 3:15pm I saw when they pulled my car out of the shop. I waited about 5 minutes for Jack to bring my ticket. He never showed up. So I went outside and asked Jonathan to please get my keys so I can get my car. He said to go to the front and someone will bring my car around. To my shocking surprise, they never did the work!!! I wasted 3hrs of my time for the car to just sit there! I asked to see the service manager, Jeff immediately. I explained the whole situation to him. Their customer service Is lacking in every way. The waiting is ridiculously long with or without an appointment. It has left such a sour taste in my mouth. Jeff told me that someone will be calling me once they receive the kit and that they would work on my car immediately. I was there on 9/16th. I have yet to hear back from anybody. They are totally disorganized. The right thing to do would've been for Jonathan to make sure the kit was ordered way before my appointment since he knew I was coming 2 weeks in advance. I do want to thank Jeff for his professionalism and honesty.
Tracy Draper

21 June 2017

Great customer service from beginning to end! Mr. Ian assisted my daughter in the purchase of her new SUV. I was very impressed, but not at all surprised at the service we received at Rice Toyota!
Everyone is AWESOME! The showroom is welcoming and Magnificent! The salesmen/women, business managers, EVERY RICE REPRESENTATIVE were PHENOMENAL!
We made a great choice choosing Rice Toyota, and will be repeat guests from here on!
Bill Mach

13 June 2017

We recently used Rice Toyota's Collision Dept and had a wonderful experience! They are very professional and personable in all they do. They dealt with my daughter making an unfortunate situation as best as it could be. They were in constant communications with both her and myself so we were always aware of the progress with our vehicle. I spoke with Stephanie multiple times and couldn't be more pleased. The car was finished a day early and even detailed when it was picked up! Thank you Rice Toyota!! I recommend their Collision Dept to anyone!!
Rasha Arafa

12 June 2017

I am a loyal rice Toyota customer for service and new cars. I like the option of making an appointment in advance. I don't like that I still waited for 2 hours for oil change and tire rotation. I also liked having the car rental in the same building as service. I know it is just across the street, but it is a very busy street. I wish they either have them in both or bring the office back.
Stefan Greenlee

07 June 2017

Great service. Courteous and professional. The only improvement would be speed when it comes to servicing. But that's because there are always a great number of people there due to the great service. Scheduling ahead helps somewhat. I've purchased 3 vehicles there for myself and family members and I get my servicing done there as well.
Jessica Hollowell

11 May 2017

Very professional. Excellent customer service. The employees took the time to make sure I was taken care of while my car was in the shop. My car was ready before the approximate time given. My car was washed and vacuumed. My car looked great. Thanks again for repairing my car professionally and in an orderly time. I don't take my car anywhere else. I highly recommend.